Bill Gouge
Bill Gouge at Tony Serra Nissan
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Bill Gouge

Owner Loyalty Manger

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

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4.7
54 Reviews

Dealership Experience

4 yrs, 6 mos

4.7

54 Reviews

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54 Reviews of Bill Gouge

April 27, 2024

Dealership Rating
Employee Rating

The experience was very very good the salesperson was very experienced I look forward to shopping there for my wife a car and here in a few weeks More

by cyberm37
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Mason Isbell , Do not know the sales person's name

Apr 30, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 18, 2024

Dealership Rating
Employee Rating

Very displeased with this dealer ive always heard horror stories about Serra, but hoped it would not be true... Very poor leadership and communication and above all dishonest. would not recommend no one to More

by Steve Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 23, 2024

Tony Serra Nissan responded

Our manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771. We look forward to hearing from you.

April 01, 2024

Dealership Rating
Employee Rating

I drove in to see the Cars on the lot. ,I was ready to trade for a newer auto. The people that worked there are really nice and I looked at a number of cars,and wound up trading cars.I More

by cbond78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 03, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 16, 2024

Dealership Rating
Employee Rating

Helpful and informative really enjoyed the experience of buying my truck would recommend y’all to anyone More

by docman456
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 21, 2024

Tony Serra Nissan responded

We appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!

January 16, 2024

Dealership Rating
Employee Rating

This Dealer gave us terrible customer service and will not be back to get a car from them. More

by madison.brown229
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Feb 21, 2024

Tony Serra Nissan responded

Madison.brown229, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (256) 739-1771.

January 16, 2024

Dealership Rating
Employee Rating

They will work with you to make sure you are happy and get you in the car you want. More

by stephy4bama
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 21, 2024

Tony Serra Nissan responded

Hi Stephy4bama, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

December 19, 2023

Dealership Rating
Employee Rating

4th car I have purchased and it’s always a great experience!! All the people are great to deal with!! More

by CullmanCounty256
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 22, 2023

Tony Serra Nissan responded

Cullmancounty256, we're happy you found our staff to be so supportive during your experience here at Tony Serra Nissan. Cullmancounty256, thank you for your kind review; we are happy to pass along your comments to the team here at Tony Serra Nissan! Hi Cullmancounty256, we are very happy to have provided you with such a positive experience!

December 02, 2023

Dealership Rating
Employee Rating

Great service great people knowledgeable staff would recommend staff treated us with great respect negotiated well More

by sgarland801
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 22, 2023

Tony Serra Nissan responded

Sgarland801, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tony Serra Nissan. Sgarland801, thank you for your kind review; we are happy to pass along your comments to the team here at Tony Serra Nissan! Hi Sgarland801, we are very happy to have provided you with such a positive experience!

December 02, 2023

Dealership Rating
Employee Rating

Very friendly staff , helpful and has always been willing to provide a great superior type of service. More

by sjohnson0222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 22, 2023

Tony Serra Nissan responded

Hi Sjohnson0222! We're so happy we were able to help you out! Sjohnson0222, thank you for your kind review; we are happy to pass along your comments to the team here at Tony Serra Nissan! Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 15, 2023

Dealership Rating
Employee Rating

Everyone courteous. All bent over backwards to make us happy. We are very satisfied with entire experience. Will tell all to come to you. More

by rudolphcowe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 22, 2023

Tony Serra Nissan responded

Hi Rudolphcowe! We're so happy we were able to help you out! Rudolphcowe, thank you for your kind review; we are happy to pass along your comments to the team here at Tony Serra Nissan!

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