Bill Sommer | Page 2

Very dissatisfied with the whole dealership. I ordered a new truck, waited 8 weeks for it to come and they ordered the wrong one. Spoke with the manager, he was not willing to do anything to help me. Now I new truck, waited 8 weeks for it to come and they ordered the wrong one. Spoke with the manager, he was not willing to do anything to help me. Now I cannot get a return call. Current truck needs service, definitely not taking it here. Service department always tries to do unnecessary repairs, probably trying to pay for that new building. I would not recommend this dealership. More

Helpful 3

Report | Print

Bill is the man that can make it happen. Second vehicle and love working with this guy. Plus he's easy on the eyes. He likes long walks on the beach and spending time with his kids. and love working with this guy. Plus he's easy on the eyes. He likes long walks on the beach and spending time with his kids. More

Helpful 0

Report | Print

Don't go anywhere else. Just leased our second vehicle from Suburban Ford of Waterford. We've worked with Billy Sommer both times and I can't recommend him enough. The entire Just leased our second vehicle from Suburban Ford of Waterford. We've worked with Billy Sommer both times and I can't recommend him enough. The entire staff at Suburban makes the process easy and painless. We'll definitely be back. More

Helpful 1

Report | Print

This is my new dealership!! Leased a F-150 from Bill Sommer - The BEST dealership experience of my life!! Bill is great and the service department is second to none!! My wife i Leased a F-150 from Bill Sommer - The BEST dealership experience of my life!! Bill is great and the service department is second to none!! My wife is gonna trade in her Honda CRV for a Mercury MKZ and we will be see everyone at Suburban Ford of Waterford soon!! More

Helpful 0

Report | Print

Absolutely great! Bill Sommer went above & beyond any other car salesman I've had in past years with finding the options I wanted in an Edge, once I realized I was too Bill Sommer went above & beyond any other car salesman I've had in past years with finding the options I wanted in an Edge, once I realized I was too short to be comfortable, he found an Escape very similar to the Edge without any inconveniences. Very friendly & easy to talk to. Highly recommend! Corinne More

Helpful 0

Report | Print

Future Loyal customer of Bill Sommers and Suburban ford Billy Sommer was kind enough to explain everything about the vehicle without using all the techie speak even though he did not know if I was going to Billy Sommer was kind enough to explain everything about the vehicle without using all the techie speak even though he did not know if I was going to purchase the vehicle or not. He was patient and understanding with my many questions. I have not known any sales associate who was as no pressure as he was, taking the time he could have used with someone else to make sure I was happy and comfortable with my selection. He programmed my Ford pass app into my phone and even cleaned my windows because it rained while we were signing the paperwork. I will always be a loyal customer to anyone who treats the customer the way Billy treated me. More

Helpful 0

Report | Print

First Lease Experience with Suburban I have been leasing Ford vehicles for almost 30 years. When I moved to Waterford, I decided to give Suburban a try rather than going back to Blackwel I have been leasing Ford vehicles for almost 30 years. When I moved to Waterford, I decided to give Suburban a try rather than going back to Blackwell in Plymouth. I turned in a Fusion lease and was offered a great deal on an F-150 lease for $272.00/month. I was told there was this great deal through MSU Credit Union vs. Ford Credit....they even threw in a Tonneau cover. So we moved ahead with that deal and I was pleased. Now that that lease is expiring, I tried to contact Bill on several occasions with absolutely no response. I had to call and request a sales person that would actually respond. I received a call from Trevor and he informed me that MSU was losing money, because they had their residual value set too high and if I want to do MSU again, it will closer to $400.00/month. Now a new lease through Ford Credit is $330.00 for somewhat less of a vehicle and that I don't qualify for the $1500.00 lease incentive, because I went through MSU last time. They are throwing MSU Credit Union under the bus in order to justify the higher cost. Unfortunately, Bill conveniently never informed me that this would cost me when I came back to re-lease a new vehicle. Never facing such a large increase in a monthly lease payment, I am aggressively seeking alternative dealerships and brands. More

Helpful 4

Report | Print

New Lease with 2 Cars Traded In Just leased a new 2018 Explorer from Bill. My fiance previously leased an F150 from him 2 years ago and not only did he remember him, but provided th Just leased a new 2018 Explorer from Bill. My fiance previously leased an F150 from him 2 years ago and not only did he remember him, but provided the same excellent service. He assured us he would beat or match the estimate we received from another dealership and he did just that. We traded in the F150 lease and a 2012 Malibu. Thanks to Matt and Bill, the whole process took less time than it did to just get an estimate from another dealership! Highly recommend Bill for all your lease and purchasing needs. We will definitely return for our next vehicle. More

Helpful 0

Report | Print

My New F-150 Truck I've always wanted to drive an F150 truck, and Bill helped me to drive a new one. I love my Truck! Bill is one of the best sales consultant I've wo I've always wanted to drive an F150 truck, and Bill helped me to drive a new one. I love my Truck! Bill is one of the best sales consultant I've worked with. He answered all my questions and has helped me with the whole process of selecting, negotiating, leasing my new car. It was a great sales experience. It has been a pleasure to deal with Bill. More

Helpful 0

Report | Print

Fabulous Ford Experience I worked with Bill Sommer on my first new car purchase in 16 years! He found the exact Escape I wanted at another dealership and brought it in. Bill I worked with Bill Sommer on my first new car purchase in 16 years! He found the exact Escape I wanted at another dealership and brought it in. Bill even picked me up and brought me to the dealership to complete the transaction. He also gave me great advice on other car related issues and after market accessories. I will certainly recommend Bill to friends and family. More

Helpful 0

Report | Print