Billy Melendez

Terrible customer service. Called at 8am and was told would call back shortly. No call back and went there at 4pm. Told didn’t have part in stock. Miraculously got the part Called at 8am and was told would call back shortly. No call back and went there at 4pm. Told didn’t have part in stock. Miraculously got the part at 4:30 after telling them I was not happy. Car was done by 5:30pm. Has happened to us more than once. If someone communicated this during the day would have had a better outcome. Then had to go back the next day because they forgot to tighten a bolt!! Unacceptable! More

by ROCKY9338 Verified Customer Verified Customer

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You should not be asked to drop your car off for service at 7am and then they keep your car all day long and don’t even finish looking at it to tell you what it needs by end of day. I got excuse after excus at 7am and then they keep your car all day long and don’t even finish looking at it to tell you what it needs by end of day. I got excuse after excuse as to why they didn’t look at it in the morning. They wasted my entire day. More

by MENTWISTLE Verified Customer Verified Customer

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Great Service! Always Professional and Courteous! They picked my vehicle up and dropped it off while I was work Always Professional and Courteous! They picked my vehicle up and dropped it off while I was work More

by CPLMELDOG Verified Customer Verified Customer

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Great service team. Made my appt and was taken in on time and work completed in a timely manner. Made my appt and was taken in on time and work completed in a timely manner. More

by TOMAINOC13 Verified Customer Verified Customer

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John was very kind & listened to all my concerns. Even when the problem was not initially found, John went the extra mile to figure it out & promptly get my vehicle serviced & provided me with a rent Even when the problem was not initially found, John went the extra mile to figure it out & promptly get my vehicle serviced & provided me with a rental car during the time of the repair. He scheduled a pick up & drop off to my place of employment & kept me informed throughout the entire process. More

by MSIGBIENY Verified Customer Verified Customer

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In the past year I have bought 2 vehicles and 3 service contracts from Don’s. My previous loyalty and confidence in Don’s is gone. I hope Don’s disregard for customer safety doesn’t or hasn’t gotten anyb contracts from Don’s. My previous loyalty and confidence in Don’s is gone. I hope Don’s disregard for customer safety doesn’t or hasn’t gotten anybody hurt or killed The rear brakes were totally dysfunctional on the van Don’s sold us. Good brakes should be a given on a purchase with any vehicle Don’s sells and inspects, even without the $5,000 service contract they sold me. Don’s sold us a van with only front brakes that were operational. We had driven less than 4,000 miles and owned it less than 2 months and asked Don’s service to check the metal to metal sound the brakes in the back were making. The service department refused saying they weren’t going to make the van new. So we had the work done elsewhere. 4 lug nuts for the rear wheels had to be air chiseled out because they were frozen. Don’s could not have removed the rear wheels to inspect the brakes before selling us the vehicle. Thank goodness we weren’t trying to change a flat tire on the side of a busy highway in bad weather when we learned some of the lug nuts were frozen on and would have to be air chiseled off. We found out about the frozen lug nuts when we were working on the dysfunctional rear brakes and barely functioning and worn front brakes. Both rear rotors(worn down to the metal), all the brake pads, and the rear calipers were replaced but not at Don’s. Calipers covered under the $5,000 Don’s sold me and then didn’t honor. Like the bad brakes bad ball joints and the bad rack pinion steering were replaced at another garage since Don’s didn’t honor the service contract they sold me. There’s more but these are the items that involve customer safety. I hope Don’s starts to at least do safety inspections on their vehicles. More

by MATTGROSS Verified Customer Verified Customer

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The service on my vehicle was poor. The explanation of my service was poor and even meeting with the head of service was meaningless. I feel as though I was lied too by everyone involve The explanation of my service was poor and even meeting with the head of service was meaningless. I feel as though I was lied too by everyone involved. After being a loyal customer for 30yrs you think you would be treated better. They caused a problem and I had to pay for it. More

by KIMANDJIM2011 Verified Customer Verified Customer

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Very helpful in the buying and transferring of my vehicle to Dallas, Tx. And Nice to Dallas, Tx. And Nice More

by timika.sims Verified Customer Verified Customer

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They handled my service on time and efficiently. The work was done properly without any problems. The work was done properly without any problems. More

by JFC62 Verified Customer Verified Customer

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Very effective in helping to sort complexities of truck systems. Jim is a real pro making the entire process enjoyable. systems. Jim is a real pro making the entire process enjoyable. More

by ASE1 Verified Customer Verified Customer

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