Started in service back in 2002 working as a service writer for our family business Shields Automotive. Started my dealership career in 2012 selling parts and moved back to the service department in late 2015. My favorite part about my Job is to genuinely make peoples experience great when the need for service or repair comes around.
Read moreDealership Experience
11 yrs, 7 mos
Industry Experience
22 yrs, 6 mos
Specialties & Trainings
ADP SOFTWARE TRAINING
MASTER CERTIFIED BY MAZDA NORTH AMERICA
197 Reviews
Write a Review197 Reviews of Billy Shields
January 27, 2022
I’ve bought a few Mazdas from Garrett now, and each experience just gets better! He is very attentive to what I want and really takes care of me. I’ve brought both of my sisters and my mom to Mazda, an experience just gets better! He is very attentive to what I want and really takes care of me. I’ve brought both of my sisters and my mom to Mazda, and Garrett has sold them all cars! 100% recommend for the best car-buying experience! More
Other Employees Tagged: Garrett Oxnaes
January 18, 2022
Thank you for the excellent customer service my wife and I received at Mazda of Elk Grove. Ratish waited for a matching car to come in and notified us immediately so we could get the car we wanted. This i I received at Mazda of Elk Grove. Ratish waited for a matching car to come in and notified us immediately so we could get the car we wanted. This is our 3rd Mazda from this dealership and the sales and finance process was smooth and easy. I do want to point out also the service team is always helpful here and from the cashier to the service manager they all take good care of Mazda Owners! More
Other Employees Tagged: Grant Salge, Chris Howard , Cyole Baker, Taylor Schacher, Ratish Singh
December 07, 2021
Kevin is an awesome guy who helped me out as much as possible AND THEN SOME! I was in and out very quickly and on top of that I saved a lot of money! possible AND THEN SOME! I was in and out very quickly and on top of that I saved a lot of money! More
Other Employees Tagged: Lorraine Wilson , Kevin Burke
September 29, 2021
Once again, Garrett came through for us by making the purchase of a new vehicle super smooth & easy! He worked his magic by giving us a great deal on the new CX5 as well as providing the best deal possib purchase of a new vehicle super smooth & easy! He worked his magic by giving us a great deal on the new CX5 as well as providing the best deal possible on our trade-in. We have been so pleased with Mazda Elk Grove's customer/maintenance service; that's why we keep coming back. More
Other Employees Tagged: Garrett Oxnaes, Ruben Rodriguez, Chris Howard
August 09, 2021
Very friendly, dedicated and experienced workers. Amazing service and advisors! Garrett helped me a year ago on getting a lease and now he helped me get a lower car note and to moved over to financing my car service and advisors! Garrett helped me a year ago on getting a lease and now he helped me get a lower car note and to moved over to financing my car More
Other Employees Tagged: Garrett Oxnaes, Ruben Rodriguez, Chris Howard , HESAM GHAFFARI, Annielyn Manongdo, Lance Walk
July 10, 2021
I'm not much of a talker but Garrett knows these cars inside and out and is a delight to work with when buying these beautiful cars! inside and out and is a delight to work with when buying these beautiful cars! More
Other Employees Tagged: Garrett Oxnaes, Kao Chao, Fang Yang, Julian Gonzalez, Ruben Rodriguez, Chris Howard , Kevin Burke, Annielyn Manongdo, Lance Walk
May 31, 2021
Very happy with the service we received. Was able to structure our deal to benefit both my wife and myself. Highly recommended. Thank you Garret. Great job!! structure our deal to benefit both my wife and myself. Highly recommended. Thank you Garret. Great job!! More
Other Employees Tagged: Garrett Oxnaes, Grant Salge, Ruben Rodriguez , Taylor Schacher
April 13, 2021
First time purchasing a new vehicle and the team at Elk Grove Mazda was amazing. I was picked up at my residence and brought to the dealership and they truly went above and beyond to make my buying experie Grove Mazda was amazing. I was picked up at my residence and brought to the dealership and they truly went above and beyond to make my buying experience amazing. Anxious about a new purchase Jarell explained the process and walked me around the dealership to show me everything in advance. They offered refreshments and snacks as I waited for the car to be fueled and detailed. The process was fast and everyone truly cared about my experience there. Grant the sales manager was very welcoming offered to answer any lingering questions I may have and introduced me to the service department manager as well Billy Shields whom was also very informative and made me feel at ease if anything should arise with my vehicle. I could go on and on about this dealership and will 100% refer anyone to Elk Grove Mazda. New and returning customers alike I truly feel this place set the bar in all categories. Thank you all for making my first purchase a truly amazing experience. More
Other Employees Tagged: Grant Salge , Jarell Boyd
April 07, 2021
Welcoming atmosphere with helpful non-pressure staff, comfortable facility, privacy. Good selection. Excellent service and parts. Strong effort to understand buyer needs/wants and find a good match. High comfortable facility, privacy. Good selection. Excellent service and parts. Strong effort to understand buyer needs/wants and find a good match. Highly recommended. More
Other Employees Tagged: Garrett Oxnaes , Maximillian Barba, HESAM GHAFFARI
March 27, 2021
Let’s see how many Mazda’s has Garrett sold us? Umm, that would be 5-yep 5. Best salesperson ever!!!! Wouldn’t go anywhere else! would be 5-yep 5. Best salesperson ever!!!! Wouldn’t go anywhere else! More
Other Employees Tagged: Garrett Oxnaes, Grant Salge, Fang Yang, Chris Howard , HESAM GHAFFARI, Annielyn Manongdo, Lance Walk