Billy Shields
Billy Shields at Mazda of Elk Grove
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Billy Shields | Page 3

Service Manager

Mazda of Elk Grove

8588 Laguna Grove Dr.
Elk Grove, CA 95757

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5.0
197 Reviews

Started in service back in 2002 working as a service writer for our family business Shields Automotive. Started my dealership career in 2012 selling parts and moved back to the service department in late 2015. My favorite part about my Job is to genuinely make peoples experience great when the need for service or repair comes around.

Dealership Experience

11 yrs, 7 mos

Industry Experience

22 yrs, 6 mos

Specialties & Trainings

ADP SOFTWARE TRAINING

MASTER CERTIFIED BY MAZDA NORTH AMERICA

5.0

197 Reviews

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197 Reviews of Billy Shields

January 27, 2022

Dealership Rating
Employee Rating

I’ve bought a few Mazdas from Garrett now, and each experience just gets better! He is very attentive to what I want and really takes care of me. I’ve brought both of my sisters and my mom to Mazda, an More

by Natasha
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Garrett Oxnaes

Jan 28, 2022

Mazda of Elk Grove responded

Natasha, Thank you so much for your loyal business! We love hearing that Garrett continues to exceed expectations every time. We look forward to the continued relationship.

January 18, 2022

Dealership Rating
Employee Rating

Thank you for the excellent customer service my wife and I received at Mazda of Elk Grove. Ratish waited for a matching car to come in and notified us immediately so we could get the car we wanted. This i More

by wcidodger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Grant Salge, Chris Howard , Cyole Baker, Taylor Schacher, Ratish Singh

Jan 19, 2022

Mazda of Elk Grove responded

Thank you for your 5-star review and your loyal business. We love hearing that our whole team from sales, service and parts are always extremely helpful. We look forward to being here for you and your car.

December 07, 2021

Dealership Rating
Employee Rating

Kevin is an awesome guy who helped me out as much as possible AND THEN SOME! I was in and out very quickly and on top of that I saved a lot of money! More

by Cam
Customer Service
Recommend Dealer
Yes

Other Employees Tagged: Lorraine Wilson , Kevin Burke

Dec 08, 2021

Mazda of Elk Grove responded

Cam, That's what we love to hear! And then some is in our blood here. We are so happy to hear Kevin exceeded expectations. Cheers to many happy miles in your new Mazda!

September 29, 2021

Dealership Rating
Employee Rating

Once again, Garrett came through for us by making the purchase of a new vehicle super smooth & easy! He worked his magic by giving us a great deal on the new CX5 as well as providing the best deal possib More

by Mazdafan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 29, 2021

Mazda of Elk Grove responded

Thank you for the kind words! We just love our loyal clients. A huge congratulations on your newest Mazda edition. We look forward to seeing you in for your first complimentary service in a few months.

August 09, 2021

Dealership Rating
Employee Rating

Very friendly, dedicated and experienced workers. Amazing service and advisors! Garrett helped me a year ago on getting a lease and now he helped me get a lower car note and to moved over to financing my car More

by cwaquarius13
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Garrett Oxnaes, Ruben Rodriguez, Chris Howard , HESAM GHAFFARI, Annielyn Manongdo, Lance Walk

Aug 10, 2021

Mazda of Elk Grove responded

Thank you for the positive review! We just love helping our clients get what they are looking for. If you have any questions, we are one call away.

July 10, 2021

Dealership Rating
Employee Rating

I'm not much of a talker but Garrett knows these cars inside and out and is a delight to work with when buying these beautiful cars! More

by Billt
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Garrett Oxnaes, Kao Chao, Fang Yang, Julian Gonzalez, Ruben Rodriguez, Chris Howard , Kevin Burke, Annielyn Manongdo, Lance Walk

Jul 12, 2021

Mazda of Elk Grove responded

Billt, Thank you for the 5-star review of your time with Garrett. I'm happy to know he was such a delight to work with. Wishing you many happy and healthy miles on the road!

May 31, 2021

Dealership Rating
Employee Rating

Very happy with the service we received. Was able to structure our deal to benefit both my wife and myself. Highly recommended. Thank you Garret. Great job!! More

by Jamesp22
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Garrett Oxnaes, Grant Salge, Ruben Rodriguez , Taylor Schacher

Jun 01, 2021

Mazda of Elk Grove responded

James, Thanks for the 5-stars! It was a pleasure serving you and your family. I'm happy to know Garrett was such good help. Happy motoring!

April 13, 2021

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Employee Rating

First time purchasing a new vehicle and the team at Elk Grove Mazda was amazing. I was picked up at my residence and brought to the dealership and they truly went above and beyond to make my buying experie More

by NewMazdaGuy!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Grant Salge , Jarell Boyd

Apr 15, 2021

Mazda of Elk Grove responded

Congratulations on your new ride! We just love working with first time car buyers. I'm glad the process was fast and stress-free. Wishing you many happy and healthy miles on the road!

April 07, 2021

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Employee Rating

Welcoming atmosphere with helpful non-pressure staff, comfortable facility, privacy. Good selection. Excellent service and parts. Strong effort to understand buyer needs/wants and find a good match. High More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Garrett Oxnaes , Maximillian Barba, HESAM GHAFFARI

Apr 08, 2021

Mazda of Elk Grove responded

Dave, Thank you for the 5-star review! I'm so glad you were provided a no-pressure environment to shop around in. If you need anything, we are just one call away. Happy motoring!

March 27, 2021

Dealership Rating
Employee Rating

Let’s see how many Mazda’s has Garrett sold us? Umm, that would be 5-yep 5. Best salesperson ever!!!! Wouldn’t go anywhere else! More

by Very Satisfied Customer!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Garrett Oxnaes, Grant Salge, Fang Yang, Chris Howard , HESAM GHAFFARI, Annielyn Manongdo, Lance Walk

Mar 29, 2021

Mazda of Elk Grove responded

Thank you for being such a loyal customer! I'm glad to know Garrett takes such good care of you each time you come to see us. We truly vale you as a client and look forward to the continued relationship!

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