Kao Chao
Kao Chao at Mazda of Elk Grove
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Kao Chao

Parts Manager

Mazda of Elk Grove

8588 Laguna Grove Dr.
Elk Grove, CA 95757

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33 Reviews

Hello, my name is Kao Chao and I am the Mazda Parts Department Manager. I am married with a child and I am originally from Thailand. I enjoy playing poker and watch my favorite movie Rounders. I look forward to providing you with truly exceptional customer service.

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33 Reviews

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33 Reviews of Kao Chao

February 21, 2024

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Employee Rating

Garett and Julian were super helpful, buying your first car without a co-signer is really nerve racking and they assured me and answered any questions I had throughout the whole process, I couldn’t have as More

by Doit4Dale
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 22, 2024

Mazda of Elk Grove responded

Congratulations on the purchase of your first car! It definitely can be a nervous experience but we are so glad Garett and Julian were able to guide you through this process and answer any questions you had. We truly appreciate your business and wish you many happy miles ahead!

February 15, 2023

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Danny explained the service I was getting done step by step and my car was done on time. More

by bigmomma725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Salge, Billy Shields , Danny Nguyen

Feb 16, 2023

Mazda of Elk Grove responded

Thank you for sharing your 5-star review with us! We are so glad to hear that Danny was able to help you and give you such great service. We truly appreciate you and your business with us!

October 30, 2022

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Awesome experience my salesman Kevin did an awesome job taking care of my needs awesome More

by Truckerpete916
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ruben Rodriguez, Shay Briggs, Kevin Burke , Janice Feliciano, HESAM GHAFFARI, None

Oct 31, 2022

Mazda of Elk Grove responded

Pete, Thank you for taking the time to share your 5-star review with us. We are so glad that Kevin was able to help you and give you such great customer service. We look forward to a long-lasting relationship!

September 30, 2022

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Best dealership experience I’ve ever had. Jaik and the manager in particular were fantastic! Also, the parts department was quick to add a nice upgrade to the exterior of my new Mazda! More

by Angkaram
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jaik Willmon , Taylor Schacher

Oct 03, 2022

Mazda of Elk Grove responded

Thank you for taking the time to share your 5-star review! We are so glad that Jaik and the rest of our team were able to give you such a great service. We love working hard to give our clients the best service and deals. We look forward to a long-lasting relationship!

July 10, 2021

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Employee Rating

I'm not much of a talker but Garrett knows these cars inside and out and is a delight to work with when buying these beautiful cars! More

by Billt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 12, 2021

Mazda of Elk Grove responded

Billt, Thank you for the 5-star review of your time with Garrett. I'm happy to know he was such a delight to work with. Wishing you many happy and healthy miles on the road!

June 23, 2021

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Great job from everyone. Jon Murphy went out of his way to assure a good buying experience. More

by Bill
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jon Murphy, Eric Fernandez Cervantes , Taylor Schacher

Jun 24, 2021

Mazda of Elk Grove responded

Bill, It was a pleasure serving you! I'm thrilled to know you had such a great time with Jon. Wishing you many happy and healthy miles on the road!

November 23, 2019

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I met Gerlie online first and when I spoke on the phone, I Explained to her what I was looking for. When I got to the dealership and met her in person Gerlie made all my dreams come true! I got my dream car More

by cynthiad_8488
Recommend Dealer
Yes

Other Employees Tagged: Cyole Baker, Gerlie Fevidal, Vu Huynh

Nov 25, 2019

Mazda of Elk Grove responded

Cynthia, Thank you for the awesome review. We're so happy to hear that you drove out in your dream car with a great deal!! If you have any additional questions, please don't hesitate to give Gerlie or Cyole a call; we look forward to the continued relationship!

April 23, 2019

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Exceptional Gerlie & Kao, My wife recently had the passenger side visor replaced by Elk Grove Mazda. She commented to me how professional, courteous and frien More

by Gerlie123$
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Gerlie Fevidal

Apr 23, 2019

Mazda of Elk Grove responded

George, Thank you for sharing your wife's exceptional experience with our service team. We're very glad that she was back out on the road well under our stated time, and that she had such a positive experience having her visor replaced with Gerlie and Kao. We look forward to assisting you and your wife in the future!

December 28, 2018

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Employee Rating

Putting customer as a priority I came in for a recall and left with well fixed vehicle and another new car! All employees are well trained in their area. Stuff is very friendly an More

by 1 h
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Garrett Oxnaes, Grant Salge, Billy Shields , Kyle Clauson, EJ Delano, Francisco Morales, Ratish Singh

Dec 29, 2018

Mazda of Elk Grove responded

1 h, Thank you so much for the wonderful review. We are so glad we could be to ensure you had a smooth and easy service, as well as a car-buying experience. We truly appreciate you and your loyalty. We look forward to seeing you again, but until then, happy motoring and enjoy your new car!

December 12, 2018

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Employee Rating

Great customer service Kevin Burke was very efficient with his service and provided us with all the information we needed. We were able to get approved despite what we thoug More

by Desireed98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kevin Burke

Dec 14, 2018

Mazda of Elk Grove responded

Desireed98, Thank you so much for the positive review. We are so glad we could be there to ensure you had a quick and easy car-buying experience. We truly appreciate you and your business. If you have anymore questions, please feel free to give us a call.

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