Bob Humphries
Bob Humphries at Kia Autosport of Pensacola
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Bob Humphries | Page 3

Service Manager

Kia Autosport of Pensacola

6637 Pensacola Blvd
Pensacola, FL 32505

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2.6
27 Reviews
2.6

27 Reviews

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27 Reviews of Bob Humphries

January 17, 2021

Dealership Rating
Employee Rating

It's the worst customer service experience that I've ever had at a dealership. I'm so turned off I would never buy a Kia More

by Disgruntled
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Feb 01, 2021

Kia Autosport of Pensacola responded

This is a concerning review to read, and it certainly doesn't sound like the exceptional service we pride ourselves on here. I would be more than willing to speak with you directly about what happened during your visit. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Jessica Lee - General Manager - 850-457-7772

May 12, 2020

Dealership Rating
Employee Rating

Love my new Optima. Niel was very helpful and understanding. Thank you Neil for all your help. I would definitely send my friends to Kia. More

by dthomp5757
Recommend Dealer
Yes

Other Employees Tagged: Neil Patel

May 12, 2020

Kia Autosport of Pensacola responded

Thank you for taking a moment to review Kia AutoSport Pensacola! We're glad to hear that Neil got you into a new Kia Optima. Congrats & safe travels!

July 20, 2019

Dealership Rating

Wish I would’ve known sooner After reading all of the one star reviews about the service center, I don’t feel like I was the only one treated badly. Chris at the front desk was ru More

by Aprnjessie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Aug 07, 2019

Kia Autosport of Pensacola responded

It's hard for me to read this and know that you feel stuck. This is not the impression and experience I wish for our guests. While I'm disappointed you had to write this feedback, I do appreciate you sharing it so that I can work with my team to improve. Thank you, Bob Humph​ri​es - Service Manager - 888-512-0124

September 28, 2018

Dealership Rating
Employee Rating

Exceptional service and a great dealership Exceptional customer service and a great dealership. I always receive excellent service when I bring my car in to be maintained and my salesman Neil More

by Jones2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Neil Patel

April 06, 2018

Dealership Rating
Employee Rating

TERRIBLE! car was messed with, and the supervisor BOB HUMPHRIES of the service center told me never to come back after they gave the worst service ever. I was More

by Chels1190
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Kelly Porto

Apr 17, 2018

Kia Autosport of Pensacola responded

Chelsea we are so disheartened to hear about your experience. We always strive to provide 5 Star quality customer service during every visit. Please contact Nobia McCall at 850-457-7772 as we would like an opportunity to learn more and provide quality customer service in the future.

August 03, 2017

Dealership Rating
Employee Rating

Excellent sales person. Mr. Kenny Roberts Mr. Kenny Roberts went above and beyond, answering our questions in a very professional and easy to understand. Mr Roberts show his professionalism an More

by 12345chopper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jessica Lee, Kenny Roberts , Doug Auchey, Terris Rease

Aug 05, 2017

Kia Autosport of Pensacola responded

Thank you for taking the time to write us this wonderful review about our amazing team here at Kia! Kenny does go above and beyond to make sure his customers are always happy and well informed during the buying process. We look forward to seeing you back in here in the future for your next Kia! Thank you for your continued business and support! Jessica Lee General Manager P:850-457-7772 jlee@kiaautosport.com

June 05, 2017

Dealership Rating
Employee Rating

Fantastic Staff LB was the person who helped me the most. He did fantastic job. Bob did my paperwork for the financial side, he was great too. I will definitely recom More

by Cindy Adriano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: LB Young

Jun 06, 2017

Kia Autosport of Pensacola responded

We're very pleased to hear that you had a fantastic experience with LB and Bob! Thank you for taking the time to review us and welcome to the KIA AutoSport family! I appreciate your business and please let me know if you need anything. Jessica Lee General Manager Jlee@kiaautosport.com

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