Brandon Rowe

We’re extremely pleased with our experience with the sales rep during our recent visit to Castle Buick. She was super pleasant/patient! Bravo!!!! sales rep during our recent visit to Castle Buick. She was super pleasant/patient! Bravo!!!! More

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Worst car buying experience ever! Every time I asked to speak to a manager about details and updates regarding my car getting serviced after the check engine light illuminated and tur Every time I asked to speak to a manager about details and updates regarding my car getting serviced after the check engine light illuminated and turbo failing within the first week of purchasing, I was told that they are not present and I’ll receive a call tomorrow. I was also never provided a loner car during the entire time my car was being serviced (almost 2 weeks). When I got the car back from their service center, they didn’t have the itemized maintenance report ready, or the codes from before and after service. It wasn’t until the next day in the afternoon when I received the docs in email. I also noticed that the boost gauge was not working at all. I received the car in worse condition due to the fact that the check engine light illuminated within the first 2 days, the turbo was failing and getting worse and now the boost gauge. I am now trying to get my car serviced for the second time but want to make sure they have a loner car ready for me during the time they fix my car. They told me in the past two days that no loner car or manager to approve my request but that I can drop off the vehicle… all these issues without even getting to the cost issue… $19000 was their advertised price and I paid over $26000 out the door with $10500 down payment. After looking at the numbers more closely, I noticed many discrepancies…. And some to be illegal…. More

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Brandon made the sale easy and painless. We knew what we wanted and he helped us figure out how to make it in our budget. Thank you. wanted and he helped us figure out how to make it in our budget. Thank you. More

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A Great Deal For A Great Car And Great Service All I can say is that the purchase experience was a good one, price advertised was honored and financing was easy. Was able to test drive then sit All I can say is that the purchase experience was a good one, price advertised was honored and financing was easy. Was able to test drive then sit to finalize the details, even enjoyed a cup of coffee. Brandon and Corey were very friendly, professional and helpful in the purchase process. I recommend to anyone to buy at this dealer because of all of the above, plus driving a Buick is awesome. More

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Great experience and friendly service. Well worth the hour long drive to purchase a new truck. Will do business with again in the future. Thanks! hour long drive to purchase a new truck. Will do business with again in the future. Thanks! More

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Horrible customer service and disrespectful sales agents. Wouldn’t recommend to anyone to do business with. Bought a car with body and mechanical issues after telling management and sending multiple emails. Wouldn’t recommend to anyone to do business with. Bought a car with body and mechanical issues after telling management and sending multiple emails. More

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They Got the Job Done! Out of a Lease and into a New SUV Corey and his team finally made it happen. Working closely with Brandon and Karen, I finally drove off the lot with Out of a Lease and into a New SUV Corey and his team finally made it happen. Working closely with Brandon and Karen, I finally drove off the lot with all of my request filled (the new Terrain, with low miles and Grey in color-not silver) and the most important request was to stay in my price range. Corey, Brandon and Karen made it happen! Thanks Corey and the Castle Buick Family More

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Impeccable dealership, highly recommend! We came to the dealership to buy a used vehicle for our sons. Brandon gave us great customer service to buy them their 2016 Hyundai Elantra GT and we We came to the dealership to buy a used vehicle for our sons. Brandon gave us great customer service to buy them their 2016 Hyundai Elantra GT and we liked our experience so much that we decided to trade in our Camry to buy a new 2020 GMC Terrain as well. Unfortunately that day we couldn’t get the deal we needed to make it happen but Corey the General Manager personally called to have us come back in and worked the numbers and went above and beyond to even call banks to make the deal happen! Our family couldn’t be happier with our 2 cars we bought within days of each other and the customer service from everyone at Castle is top notch! Definitely will continue buying our vehicles with them for years to come! Thanks again Corey and Brandon and all the Castle staff! More

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Beware... The reason we came from 2 hours away is because of advertised price online "The price you see is the price you pay" However, when it came to the act The reason we came from 2 hours away is because of advertised price online "The price you see is the price you pay" However, when it came to the actual purchase it was not the same price, nor was my trade in value as much as stated it would be... My husband is also Retired Military and we were told that if we wanted a military discount, other discounts would be void. We purchased a new Dodge Ram several years ago and got a Military discount in addition to other discounts available, one did not cancel the other... and to top it all off, we were pushed into buying additional coverage which was to increase our monthly payment by only $11/month... in reality we got duped for $4,730 and increased our term from 60 months to 75 months. I will take partial blame for this since I trusted them with what we thought we were getting and initialed and signed where told to and never really looked at the numbers.... The one good thing is, I saw I can cancel all the additional coverage and "gap" insurance within 60 days to receive full credit... but really? Oh and one last thing, the sales man we were dealing with, never shook our hands and introduced himself... I saw one of his business cards sitting on his desk, that's how I learned his name. (In his defense, he did shake our hands before we drove away in my new truck.) I was told to ask for another salesman when setting up my appointment time who doesn't even work at that location. When I asked for him, I was told he's in a meeting or else he isn't in yet, but in reality he worked at a Michigan City location. One positive is it's a beautiful showroom and everyone was pretty friendly. More

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Great experience Great service and attention to detail, was in in and out in under hour and a half! Mr. Roman even delivered my old plates that I forgot at dealer per Great service and attention to detail, was in in and out in under hour and a half! Mr. Roman even delivered my old plates that I forgot at dealer personally to me. Ow that’s service. I wouldn’t go anywhere else for my auto needs and recommend anyone looking for a new or used vehicle. Brandon is so helpful and personable I thought he was hitting on me. If I swung that way...he’d get it! More

by PINTOBEAN17 Verified Customer Verified Customer

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