Brenden Kelly

I was sent to Kelly Volkswagen collision center following a hit-and-run on my CRV. I dropped off my car and waited for a response. After several weeks with no status updates, my insurance company terminated a hit-and-run on my CRV. I dropped off my car and waited for a response. After several weeks with no status updates, my insurance company terminated my rental coverage since they had received an update from Kelly Collision saying that they hadn’t even ordered the necessary parts yet and needed at least another month. I called Kelly Collision and they told me this was all a mistake with my insurance, sending me back and forth playing a game of telephone. Kelly Collision finally said that there was just one part they were waiting on and everything else could be done at any time, so I picked up my incomplete car. Less than a week after I picked up the car, the A/C died. This was in the middle of the summer during a heat wave, so it was a big deal. I took the car in to the Kelly Honda service center. They repaired the AC only to have it fail again 2 days later. I spent the approximately $2000 over the next month making 4x return visits to the Kelly Honda service center. The service center swore this was an issue caused by the collision repair center, but they wouldn’t talk to each other. I finally had to track down Brian Kelly personally and get him to make his teams talk to each other. Fast forward 1.5 years and the replacement part has finally arrived (I had to call and ask whether they intended to ever finish my car before they found it). I am writing this while sitting at the collision center since their service reps are now saying that they can’t fully repair the car since there is “new collision damage”. This is not true. I have a camera on our driveway, so I know the car wasn’t hit while parked. I have a dash cam in the car connected to a backup battery and collision sensors, so I know it wasn’t hit while in transit or parked in a lot / on the street. What they pointed out to me was salt and gravel spray from driving in New England. This entire dealership chain is a farce. Stay away from them at all costs. More

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My overall experience was horrible. I did not find people to be honest and trustworthy. I called Brendan to talk things over and get him involved, he blew me off. I would never recommen I did not find people to be honest and trustworthy. I called Brendan to talk things over and get him involved, he blew me off. I would never recommend this place to anyone. More

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Would recommend Kelley VW to anyone. Staff is always friendly and willing to help weather you’re there for service or to purchase a vehicle. This is one of the cleanest dealerships I’ve Staff is always friendly and willing to help weather you’re there for service or to purchase a vehicle. This is one of the cleanest dealerships I’ve ever visited. More

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It's not bad for what's going on in the country with people skills people skills More

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I waited for a week while my car sat at the dealer to get someone to quote me on buying back the car. They gave me a low price because they said it had been in an accident, but it wasn't while I had it. I pu someone to quote me on buying back the car. They gave me a low price because they said it had been in an accident, but it wasn't while I had it. I pulled the carfax and found there was an accident that was undisclosed when they sold it to me. More

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They do what they say they are going to do, they are transparent and likeable. transparent and likeable. More

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A quick, simple, professional and easy transaction by all who were involved. "Team Captain," Said and his mates, Jackie, Brendan, Anthony and Barry were great! Thanks again, fellas! who were involved. "Team Captain," Said and his mates, Jackie, Brendan, Anthony and Barry were great! Thanks again, fellas! More

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We just completed the purchase of another car from Kelly Volkswagen. From our salesman George Sousa to Brendan Kelly and the rest of the management team made buying our 10 car easy. They have the best cars Volkswagen. From our salesman George Sousa to Brendan Kelly and the rest of the management team made buying our 10 car easy. They have the best cars and the best pricing More

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