Eric Cole

I was sent to Kelly Volkswagen collision center following a hit-and-run on my CRV. I dropped off my car and waited for a response. After several weeks with no status updates, my insurance company terminated a hit-and-run on my CRV. I dropped off my car and waited for a response. After several weeks with no status updates, my insurance company terminated my rental coverage since they had received an update from Kelly Collision saying that they hadn’t even ordered the necessary parts yet and needed at least another month. I called Kelly Collision and they told me this was all a mistake with my insurance, sending me back and forth playing a game of telephone. Kelly Collision finally said that there was just one part they were waiting on and everything else could be done at any time, so I picked up my incomplete car. Less than a week after I picked up the car, the A/C died. This was in the middle of the summer during a heat wave, so it was a big deal. I took the car in to the Kelly Honda service center. They repaired the AC only to have it fail again 2 days later. I spent the approximately $2000 over the next month making 4x return visits to the Kelly Honda service center. The service center swore this was an issue caused by the collision repair center, but they wouldn’t talk to each other. I finally had to track down Brian Kelly personally and get him to make his teams talk to each other. Fast forward 1.5 years and the replacement part has finally arrived (I had to call and ask whether they intended to ever finish my car before they found it). I am writing this while sitting at the collision center since their service reps are now saying that they can’t fully repair the car since there is “new collision damage”. This is not true. I have a camera on our driveway, so I know the car wasn’t hit while parked. I have a dash cam in the car connected to a backup battery and collision sensors, so I know it wasn’t hit while in transit or parked in a lot / on the street. What they pointed out to me was salt and gravel spray from driving in New England. This entire dealership chain is a farce. Stay away from them at all costs. More

Helpful 0

Report | Print

My overall experience was horrible. I did not find people to be honest and trustworthy. I called Brendan to talk things over and get him involved, he blew me off. I would never recommen I did not find people to be honest and trustworthy. I called Brendan to talk things over and get him involved, he blew me off. I would never recommend this place to anyone. More

Helpful 0

Report | Print

Always great service every time I come in to get my cars checked out. I have a 2018 VW Tiguan and a 2021 VW Arteon. Many thanks to the service department at Kelly VW! checked out. I have a 2018 VW Tiguan and a 2021 VW Arteon. Many thanks to the service department at Kelly VW! More

Helpful 0

Report | Print

Mechanics are horrible. Charged me 1300 for a new fuel pump in a Tiguan with a destroyed engine. Basic diagnostic skills would have shown the issue. I asked if they could ta Charged me 1300 for a new fuel pump in a Tiguan with a destroyed engine. Basic diagnostic skills would have shown the issue. I asked if they could take the pump out since the car was totaled and I would pay for labor. They told me no. Also the service manager is condescending and sexist. DON'T HAVE YOUR CAR REPAIRED HERE. GO TO A LOCAL MECHANIC!! More

Helpful 1

Report | Print

I actually went to the Kelley Collision Center and was treated very well by Steve and Dan. treated very well by Steve and Dan. More

Helpful 0

Report | Print

Outstanding customer service on all levels. Thank you Rachel Silva for always making it easy and never stressful, accommodating , professional. Very pleased with Kelly Volkswagen . Rachel Silva for always making it easy and never stressful, accommodating , professional. Very pleased with Kelly Volkswagen . More

Helpful 0

Report | Print

Excellent Customer Service Truly exceptional ! Excellent costumer service, professional, honest and detailed . I have no worries when my car needs service. Over all this deale Truly exceptional ! Excellent costumer service, professional, honest and detailed . I have no worries when my car needs service. Over all this dealership is # one. Thank you Rachel DaSilva you are perfection when it comes to customer service.Nick Irving is very hands on and very approachable and professional & Pleasant. I am very happy with Kelly VW. More

Helpful 1

Report | Print