Bret Macy | Page 5

I purchased a 2014 Honda Odyssey at this dealership in March 2021. My experience was very bad. I took the van to a Honda dealer to change oil/perform regular checks right after my purchase. The Honda d March 2021. My experience was very bad. I took the van to a Honda dealer to change oil/perform regular checks right after my purchase. The Honda dealer told me that the steering rack was leaking and needed replacement (quoted at approx. $1,500). I went back to Audi Coral Springs and had an extensive email exchange with their manager trying to understand why they are selling cars that have blatant mechanical problems and trying to get the van fixed by them. I am not a mechanic--I can't diagnose the car on the spot when test driving--this is the reason I go for the brand thinking that they will stand behind the products they sell. But, of course, these guys did not want to do good here and they don't care about their reputation. They don't check used cars they get (or they do but pass on blatant mechanical issues to their customers) and obviously don't disclose any problems. They simply say "Sold as is." This is bad business. I do not recommend doing business with them. I will never bring my business to them ever. More

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Anthony does a great job explaining every aspect at Audi Coral Springs . He’s informative friendly and straight forward . vert easy positive experience . Highly recommend . Coral Springs . He’s informative friendly and straight forward . vert easy positive experience . Highly recommend . More

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Working with Anthony was a truly wonderful experience, especially during these trying times. He was responsive, listened to my needs, and took my concerns for safety in this pandemic to heart. I highly re especially during these trying times. He was responsive, listened to my needs, and took my concerns for safety in this pandemic to heart. I highly recommend him and Audi of Coral Springs. More

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2nd Audi at ACS. Great concierge level service. Anthony made the entire process so easy. All I had to do was call, email my Commercial Credit App, and a few other typical documents and he took car Anthony made the entire process so easy. All I had to do was call, email my Commercial Credit App, and a few other typical documents and he took care of the rest. Did my shopping online. He knew what I wanted. He delivered the car personally and drove away with the old one. Doesn't get any easier than that. I am very happy that I remained with Audi Coral Springs! Thank you Anthony!! More

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It was a pleasure working with Anthony and Coconut Creek Audi. Anthony was professional and transparent. Everything we discussed related to the car was delivered, without any issues. We will refer others Audi. Anthony was professional and transparent. Everything we discussed related to the car was delivered, without any issues. We will refer others and definitely return to the dealership. Thank you Anthony for delivering the car to the house. Be well and safe . Steve and Marcy. More

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Leaseing a new car for our daughter Please know that Bret Macy and Anthony Segreto displayed fantastic Customer Service for us! They were a joy with which to work! From the VW lease tur Please know that Bret Macy and Anthony Segreto displayed fantastic Customer Service for us! They were a joy with which to work! From the VW lease turn-in, to the finance and delivery of Emily"s new Q3-First Class Experience all the way! Thank you so very much for the wonderful AUDI experience! Best regards, Paul M. Lawless-Boca Raton,FL More

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I was very pleased with the individual service that James provided to me while at the dealerships. I visited many other brands and locations prior to making my final decision I was treated with respect and c provided to me while at the dealerships. I visited many other brands and locations prior to making my final decision I was treated with respect and courtesy throughout the entire process. More

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Unprofessional, untrustworthy and unreliable On September 28th, I walked into the Audi Coral Springs dealership to have a minor repair on my leased Audi Q5. They said it would take 15-20 minutes On September 28th, I walked into the Audi Coral Springs dealership to have a minor repair on my leased Audi Q5. They said it would take 15-20 minutes so I took the time to look at the new cars that were available. The Manager came up to me and asked if he could help – I said I was just looking because my lease doesn’t come due for another 2 months. He said, “How would you like to save a couple hundred dollars per month and get a new one today”. My first question was what happens to the old lease where there are 2 more payments due. He said that those payments would be waived if I get into a new lease. I explained that this would be the only way I would be interested in getting a new car that day because I was actually thinking of other less expensive cars and wasn’t particularly happy with the service I had received from Audi during the current lease. Enticed by the offer, I ended up picking out a new 2019 Q5, and before I left, I realized that I wasn’t even coming close to a couple hundred-dollar savings, in fact the payment was about $60 more.We are getting a mortgage and something shows up on my credit which is 820 on the FICO scale. I’m told by the bank that I need to do a conference call with Audi and an outside credit company that deals with these situations. During the call, I am told by Edgar at Audi that I still owe $3,236.74 from the 2015 lease. He explained that the amount due was because Audi took a loss when they sold the car, excess wear and tear, and lease payments that were still due. I will NEVER have anything to do with Audi Coral Springs or any company affiliated with Audi, they are as crooked as they come.Oh, and by the way, on another subject that you as a consumer should be aware of, I asked AUDI Coral Springs for a copy of the lease for my wife’s 2015 Q7, they ended up sending someone else’s credit application which had a lot of personal information like social security number, DOB, where they work, how much they make, etc. When I called back to let them know, that they had made the same mistake and sent me yet again someone else’s information. So I thought let me call and ask for a Store Manager, well I got transferred all over including the other Audi Store that they own in Fort Lauderdale, only to be put on put hold, finally got the voicemail for Clint and Bret, they apparently are too busy to return phone calls so I finally decided to go there. So on the third try I went into the dealership on 30th, this was a huge mistake. I couldn’t even get in the door without being ambushed by sales people looking to sell a car on the last day of the month. Once I said that I wasn’t there looking to buy anything not one person wanted to help. I was told to have a seat in the waiting area which was in the middle of the sales floor. During this time I witnessed and over heard conversations between the managers and sales people that quite honestly was appalling. Making jokes about people finance issues and that I suppose they wanted to make. Needless to say I finally got a copy of my lease. I hope that my review helps them better themselves. In the meantime if you must buy an Audi I would suggest staying away from here. From what I understand now after the fact is that North Miami gives the best deals all the time, West Palm Beach gives the best service, And if your extremely desperate and don’t mind the terrible service, unprofessional and uniformed people than Coral Springs could be the perfect fit for you. As for my experience and from what now see online about them, the best way to sum things up is terrible Management and terribly bad business ethics. More

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Great experience It was a great experience from beginning to end. From the sales department to the finance department and the management team. They made everything eas It was a great experience from beginning to end. From the sales department to the finance department and the management team. They made everything easy. More

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Bait and Switch I had negotiated in writing an "out the door price" with one of the salesmen from this dealership. The day I was supposed to go in to sign the paperw I had negotiated in writing an "out the door price" with one of the salesmen from this dealership. The day I was supposed to go in to sign the paperwork and take possession, I was informed that the salesman made a mistake and the price for the same vehicle was going to be higher. When I objected, the salesperson said, "We know where you are" as a thinnly veiled mafia style physical threat to dissaud me from complaining. The matter was escalated to Mr. Macy. He told me that his salesman made an "honest mistake" and he would make this right. However, Mr. Macy still wanted to negotiate a price higher than the original written offer. Mr. Macy than said, let me look for another vehicle for you but he never did present any information or even try to communicate with me. Mr. Macy never spoke to me about what I was looking for or even my budget. My complaint against Mr. Macy is that he said he would "make this right", yet I felt this was nothing but lip service. More

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