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Brian Brantley
Brian Brantley at Priority Honda Roanoke
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Brian Brantley | Page 6

Honda Parts Manager

Priority Honda Roanoke

3311 Peters Creek Road
Roanoke, VA 24019

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4.7
63 Reviews
4.7

63 Reviews

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63 Reviews of Brian Brantley

April 19, 2024

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Employee Rating

Greeted immediately when we drove up to the service center. Brian was very attentive and kept us updated every step of the way. Timely service. Highly recommend! More

by Ev24019
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Recommend Dealer
Yes
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Apr 21, 2024

Priority Honda Roanoke responded

Thanks for sharing your thoughts about your experience with Brian here at Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

April 18, 2024

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My experience at Priority Honda was very efficient and excellent. Brian explained everything very well. More

by CAPTIGER
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Yes
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Apr 19, 2024

Priority Honda Roanoke responded

Thank you for taking the time to share your great experience! We're happy to hear that you received excellent customer service throughout your visit. We look forward to serving you again in the future, have a great day!

April 18, 2024

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Great place to take your car for service. That are always very straightforward and honest More

by ENZMICHAEL
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Recommend Dealer
Yes

Other Employees Tagged: Michael Rollins, Adam Garst, Taylor Stump, Jerome Mosser, Jennifer Tucker

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Apr 19, 2024

Priority Honda Roanoke responded

Thank you for taking the time to share your great experience with our service department! We're looking forward to your next visit at Priority Honda Roanoke!

April 18, 2024

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Great customer service. Bryan kept us updated with everything we needed to know. We appreciate he well he communicated with us, via text, phone and in person. More

by aggie k
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Yes
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Apr 19, 2024

Priority Honda Roanoke responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

Apr 19, 2024

Priority Honda Roanoke responded

Thank you for taking the time to share your great experience with Bryan at Priority Honda Roanoke! We aim for informative, communicative service always. We hope to assist you again in the future, have a great day!

April 18, 2024

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Great customer service, love this place. My service representative was professional and courteous. I will return More

by dforbes2
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Not sure of name but was female

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Apr 19, 2024

Priority Honda Roanoke responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Neal Young NealYoung@lithia.com

Apr 19, 2024

Priority Honda Roanoke responded

We aim for professional, courteous service always, so it's wonderful to see that this was reflected throughout your experience. Thank you for sharing your review, we look forward to assisting you again in the future at Priority Honda Roanoke!

April 18, 2024

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This was for a warranty issue. . 2 days to complete the service. Keeping my vehicle 2 full days. More

by act330
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Rollins, Adam Garst, Jerome Mosser, Jennifer Tucker

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Apr 19, 2024

Priority Honda Roanoke responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Neal Young NealYoung@lithia.com

Apr 22, 2024

Priority Honda Roanoke responded

We apologize for the extended wait time you experienced throughout your service visit. We aim for efficient service in a timely manner, so it's certainly disappointing to learn that we fell short in this instance. Should you wish to discuss your experience further, please reach out directly via the contact below. Thank you, Neal Young - Service Manager - 540-427-7565

April 18, 2024

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Great communication, great service, this is my 2nd car from them and I recommend anyone here! More

by sierramoorman
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Michael Rollins, Adam Garst, Taylor Stump, Jerome Mosser, Jennifer Tucker

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Apr 18, 2024

Priority Honda Roanoke responded

We're glad to know that our team was able to provide communicative service throughout your experience at Priority Honda Roanoke. Thank you for sharing your review and recommendation, we truly appreciate it! Safe travels in the new ride!

April 18, 2024

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The service department was prompt and thorough. They were good with Communication and finish in the time the planned for the job. More

by Robin Conrad
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Yes
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Apr 18, 2024

Priority Honda Roanoke responded

We're glad to know that you received prompt, communicative service from our team at Priority Honda Roanoke. Thank you for sharing your review, we hope to assist you again in the future!

April 18, 2024

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I guess I can say it is the loyalty. I brought my car from a honda dealership and priority brought that dealership and still carried the warrant over. More

by RANDNSAUN
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Rollins, Adam Garst, Taylor Stump, Jerome Mosser, Jennifer Tucker

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Apr 19, 2024

Priority Honda Roanoke responded

Thank you for choosing Priority Honda Roanoke. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Neal Young NealYoung@lithia.com

Apr 19, 2024

Priority Honda Roanoke responded

We appreciate you sharing your experience with us at Priority Honda Roanoke! Thank you for choosing us for your vehicle needs, we appreciate your continued support. See you next time, safe travels!

April 18, 2024

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I can always depend on my service team to make sure my suv is safe and up to date. I never worry. More

by ZARAGOZADV
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Recommend Dealer
Yes
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Apr 18, 2024

Priority Honda Roanoke responded

Our customer's safety and satisfaction are always our top priorities, and we appreciate you taking the time to highlight our service in your review! Thank you for sharing your positive feedback, we're looking forward to assisting you again in the future at Priority Honda Roanoke.

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