Brian Galaz | Page 2

The dealership is outstanding from the sales department right through the service department. And the president of the company ensures outstanding Service from all departments. And customer satisfaction i right through the service department. And the president of the company ensures outstanding Service from all departments. And customer satisfaction is a main priority With Premier Subaru. More

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Dealership has been considerate , fair and extremely helpful with purchase of new car. I appreciate all members of sales team and all members of service dept helpful with purchase of new car. I appreciate all members of sales team and all members of service dept More

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Do not come to Premier Subaru for service if you value your time. I came in for an oil change and a recall that was supposed to take three hours, and I ended up being without my car from Monday until Frid your time. I came in for an oil change and a recall that was supposed to take three hours, and I ended up being without my car from Monday until Friday, and they knocked my rear camera out of place so I had to go back. I made an appointment for recall service and decided to get my oil change out of the way as well since I had to be there anyway. I was told I could either wait there (about 3 hours) or get a shuttle back and forth. I said I wanted to use the shuttle. When I got there, I was told that the recall might take TWO days, that they wouldn’t know until they took the car apart, and that they could not put it back together once it was taken apart until the next day. When I got to my rescheduled appointment, the same person who made the appointment (Steve) told me that there was no appointment in the system.e also tried to add another service I hadn’t asked for, and the price in general was higher than what I had initially been told on the phone. He seemed annoyed with me for reading the contract I was signing. Then, he said he couldn’t get me a shuttle back to the dealer at any time that day except at a time I had meetings, and that we would have to reschedule again. They said I couldn’t join another shuttle coming from the same place because of Covid, BUT NO ONE BUT ME WAS WEARING A MASK, including the shuttle driver. When I asked if it might take two days, he said yes, so I finally asked if we could just schedule a shuttle for the following day. The following day, the shuttle driver arrived half an hour late. When I got to the shop, Steve wasn’t there, so Brian worked with me. He showed me the receipt, and I noticed the oil change was $30 more expensive than anticipated. He saw that that was a mistake, so he corrected it. Then, I asked to make sure that the recall I had brought it in for had been done. IT HAD NOT. Brian tried his best to make it right and is the only reason this isn’t a one star review. He didn’t charge me for the oil change, and he gave me a loaner car. He told me I could pick up the next day. The next day, I got a text from Steve letting me know that the shop had broken some parts of my car while doing the recall and had to order new ones, so it would take another day. I could not come the next day, so I had to come on Friday instead. I asked them to clean the battery while it was there. When I picked up my car, I saw that they didn't bother cleaning up the corrosion on the holdover - only the terminals. Just disappointing when they charge so much for it. Later, I realized that my camera was knocked out of position. I had to drive all the way back to get it serviced again. Recently, I saw that they had also lost one of the caps for my tires! It was a horrible experience. I am extremely disappointed, and I will never go to a Subaru dealership for service again if I can avoid it. I am hoping that there are no more recalls on my vehicle. More

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Successfully dealing with an intermittent car problem requires listening skills, technical knowledge, and a commitment to the customer. Fortunately for me, Premier Subaru has Brian Galaz in their servic requires listening skills, technical knowledge, and a commitment to the customer. Fortunately for me, Premier Subaru has Brian Galaz in their service department. He worked with me to understand my car’s issue, developed an approach to solve the problem, and stayed with it through to a successful outcome. Thank you Brian. More

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Friendly, patient and knowledgeable crew. Any questions I had were not brushed off. And any responses were followed up with their wanting to be sure all clear. Any questions I had were not brushed off. And any responses were followed up with their wanting to be sure all clear. More

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Overall good experience. They listen and help with making a choice. Not a hard sale, nor a rush to to get you to decide quickly. Would recommend to other people looking for a car and a good dealer experie a choice. Not a hard sale, nor a rush to to get you to decide quickly. Would recommend to other people looking for a car and a good dealer experience. More

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Every person who took care of my car and me was so incredibly cheerful and polite… some even called me by name! I felt so well taken care of. incredibly cheerful and polite… some even called me by name! I felt so well taken care of. More

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I arrived for a routine maintenance oil change at 12:15 p.m. It is now 2:45 and my car is just going on the lift. I could have gone to Branford Car Wash, had my oil change and a super wash for less than ha p.m. It is now 2:45 and my car is just going on the lift. I could have gone to Branford Car Wash, had my oil change and a super wash for less than half the price. Looked over a 2022 Outback. Can’t comfortably consider a new car purchase at this point, especially considering the low ball trade in I was offered. More

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