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Brian Jensen
Brian Jensen at Southlake Nissan
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Brian Jensen

Service Advisor

Southlake Nissan

4201 E Lincoln Hwy
Merrillville, IN 46410

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4.7
15 Reviews

Golf, Japanese car enthusiast, video games, cat ben, i drive a 350z,

Dealership Experience

20 yrs, 9 mos

Industry Experience

20 yrs, 9 mos

4.7

15 Reviews

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15 Reviews of Brian Jensen

May 02, 2024

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Employee Rating

The service is great as always and the people are always friendly and courageous,they keep you informed as too what is going on. More

by walter.fultz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Kawanna

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May 03, 2024

Southlake Nissan responded

Hi Walter, thank you for the review. We are happy to hear about your recent experience in our service department! If you need anything in the future, please don't hesitate to reach out! Have a great day!

April 29, 2024

Dealership Rating
Employee Rating

Randy, Justin, nick and Brian have provided me the best service ever! I will recommend and buy Nissans from them for rest of my life! More

by tamara768
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dixie Pineda, Greg Chip, Randy Kawanna, Keeten Rippy, Nathan Holliday, Nicholas Barrett, Carlos Maldonado

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Apr 30, 2024

Southlake Nissan responded

It's wonderful to hear that Randy, Justin, Nick, and Brian provided you with such exceptional service! We greatly appreciate your loyalty and are delighted to have you as a lifelong customer. Thank you for your recommendation, and we look forward to serving you for many years to come!

April 18, 2024

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Employee Rating

Great dealership . Randy is the best, he is the reason we keep buying Nissan’s. The service is great More

by Gregory Cherry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Will Broughton, Randy Kawanna, Nathan Holliday, Nicholas Barrett, Carlos Maldonado

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Apr 19, 2024

Southlake Nissan responded

Hi Gregory, thank you for the positive review. We are happy to hear your satisfaction with Randy! If you need anything in the future, please don't hesitate to reach out. Have a great day!

April 11, 2024

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Employee Rating

The experience was great and they were able to help with with my problem. Thanks again More

by Tonia Hayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Kawanna, Nathan Holliday, Nicholas Barrett, Carlos Maldonado, Kevin Amodeo

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Apr 16, 2024

Southlake Nissan responded

Hi Tonia, thank you for the positive review. We are happy to hear you had a great experience with us! Have a great day!

April 08, 2024

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Employee Rating

I have been very pleased with the service at the Nissan dealership from the moment that I purchased my car until now. Always a satisfying experience at this dealership. Continue to keep up the good work. More

by Linda.spencer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Kawanna, Nathan Holliday, Nicholas Barrett, Carlos Maldonado

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Apr 16, 2024

Southlake Nissan responded

Thank you for your positive feedback! We're delighted to hear that you've had a satisfying experience at our Nissan dealership from the moment of purchase until now. We appreciate your kind words and are committed to maintaining the high standard of service that you've come to expect. If you ever need anything else, please don't hesitate to reach out.

April 04, 2024

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Good fast service. I was completely kept in the know as the repairs were done. More

by robertdnunn220
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Recommend Dealer
Yes
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Apr 04, 2024

Southlake Nissan responded

Hi Robert, thank you for the positive review. We are happy to hear about your great experience with our service department! If you need anything in the future, please don't hesitate to reach out. Have a great day!

March 06, 2024

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Employee Rating

Nick provided excellent service! He was thorough in his explanations, and was very friendly and professional. More

by Jess
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Barrett

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Mar 08, 2024

Southlake Nissan responded

Thank you for your feedback! We're thrilled to hear that Nick provided you with excellent service. Thorough explanations, friendliness, and professionalism are key values we strive to uphold. Thank you and have a great day.

February 16, 2024

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Employee Rating

Over a hour to get an oil change with an appointment. That's all Thank you More

by dsciofalo
Recommend Dealer
Yes

Other Employees Tagged: Brian Jensen

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Feb 20, 2024

Southlake Nissan responded

Hi Dsciofalo, thank you for the 5-star review, we are sorry to hear that your oil change took longer than an hour. If there is anything you need in the future please don't hesitate to reach out. Have a great day!

February 11, 2024

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Employee Rating

I tool my 22 altima in 5 times for the same problem (seat heaters) they work less now than before they touched it . And now they will no longer return my messages . Absolutely love the car just wish the loca More

by JEREMYKARAGEORGE219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Randy Kawanna

Helpful
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Feb 12, 2024

Southlake Nissan responded

Hi Jeremy, We are sorry to hear about your recent experience with our Nissan Service Department. We strive for 100% customer satisfaction, and we would like to have the chance to improve your experience. Look out for a call from Brian Jenson, as he will contact you today to resolve this issue. Thank you, and have a great day.

February 10, 2024

Dealership Rating
Employee Rating

Nate Brian Randy are the best. They are always happy to help. If you purchase a vehicle here, do yourself a favor and purchase the warranties-specifically the electronic warranty. More

by Bonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Kawanna, Nathan Holliday

Helpful
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Feb 12, 2024

Southlake Nissan responded

Hi Bonnie, Thank you for your kind words! We're thrilled to hear that Nate, Brian, and Randy provided you with excellent service. Your recommendation of purchasing warranties, especially the electronic warranty, is appreciated. We're here to assist you whenever you need us. Thanks for choosing Southlake for your vehicle needs! Have a great day.

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