Brian Snowden
Brian Snowden at Ken Ganley Kia Mentor
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Brian Snowden | Page 3

Service Director

Ken Ganley Kia Mentor

9090 Mentor Avenue
Mentor, OH 44060

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4.8
36 Reviews

Dealership Experience

1 yr, 9 mos

Industry Experience

24 yrs, 9 mos

Specialties & Trainings

Pre-Owned Appraisals and Reconditioning.

Digital & Traditional Marketing

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4.8

36 Reviews

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36 Reviews of Brian Snowden

October 10, 2023

Dealership Rating
Employee Rating

Kyle was amazing along with the rest of the staff I will continue to use their service More

by robynrouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle

Oct 12, 2023

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 27, 2023

Dealership Rating
Employee Rating

Loved my experience ! They were so welcoming ! And I felt very comfortable with them too More

by Tatashka22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 31, 2023

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

August 24, 2023

Dealership Rating
Employee Rating

Very good experience the host was very gracious and professional. Would totally recommend them to anyone More

by dijonkinney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 29, 2023

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! Thanks again for the recommendation, and have an amazing day!

August 24, 2023

Dealership Rating
Employee Rating

Amazing, excellent, outstanding are only some of the superlatives I would use when describing this service team ! Great job! More

by nferris7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2023

Ken Ganley Kia Mentor responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 04, 2023

Dealership Rating
Employee Rating

Excellent service, caring staff, efficient management of operations. I am impressed with the overall approach to the service department. More

by maureen11970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 06, 2023

Ken Ganley Kia Mentor responded

Thank you so much for your 5 star reveiw. We are happy we could meet your expectations. We look forward to assisting you in the future. Dee Shirkey Customer Relations Manager

July 28, 2023

Dealership Rating
Employee Rating

The service department is horrible. My car has been sitting there since May 6th for an engine replacement. And for 3 weeks prior to that. I have been told and lied to numerous times b More

by mistofirish2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nate Ferris , Mick

Jul 30, 2023

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

July 25, 2023

Dealership Rating
Employee Rating

Ken Ganley Kia Mentor does good work and we appreciate their good service and friendly employees. More

by songmandave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 28, 2023

Ken Ganley Kia Mentor responded

Hi, thank you for your kind words and this wonderful review! We hope to see you soon!

July 10, 2023

Dealership Rating
Employee Rating

Very helpful technician,and the convenience of knowledge by service advisor, they try to make you feel comfortable while waiting,much appreciated 👍, very good experience. More

by Super Bee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 12, 2023

Ken Ganley Kia Mentor responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 01, 2023

Dealership Rating
Employee Rating

Kia was wonderful dealing with my sportage issue. Very helpful and took the time to answer all of my questions More

by jillhelmick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2023

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 27, 2023

Dealership Rating
Employee Rating

Erica the service writer 10 gold stars; not much else to say ! Terrific and caring considerate and professional More

by Bob
Service Price Transparency
Recommend Dealer
Yes
Jun 29, 2023

Ken Ganley Kia Mentor responded

Hi Bob, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! If you have any further questions, please give us a call. We're always happy to help!

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