Michael Ross
Michael Ross at Ken Ganley Kia Mentor
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Michael Ross

Service Advisor

Ken Ganley Kia Mentor

9090 Mentor Avenue
Mentor, OH 44060

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4.9
50 Reviews

Dealership Experience

2 yrs, 2 mos

4.9

50 Reviews

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50 Reviews of Michael Ross

March 28, 2024

Dealership Rating
Employee Rating

Very professional staff, the gentlemen that assisted me was helpful and very very customer focused. More

by ted.brink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 30, 2024

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 09, 2024

Dealership Rating
Employee Rating

The dealership has changed since I bought my first car but the service dept and people are all still very nice and very helpful. Always making sure everything works and is has been done satisfactory. More

by marleneabkemeier62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2024

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 09, 2024

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Employee Rating

Mentor kia staff are friendly and professional. I have needed to reschedule my service appointment, and Hank has been very helpful. More

by s.arvin1267
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2024

Ken Ganley Kia Mentor responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

February 28, 2024

Dealership Rating
Employee Rating

Ken Ganley did excellent job on my car. Things were done in a timely manner to my satisfaction More

by tnt6262
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 02, 2024

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

February 21, 2024

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I brought my car in for a recall and the techs were great. It only took 30 minutes and I was out the door! More

by ngevaart
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 25, 2024

Ken Ganley Kia Mentor responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 10, 2024

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Employee Rating

This was the second time I took my kids to the Kia dealership in mentor. All the staff I encountered was helpful and friendly I loved that and it didn’t take to long only an hour. Excellent service.😊 More

by Snead, Marsha
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jan 11, 2024

Ken Ganley Kia Mentor responded

Hi Marsha, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 29, 2023

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Excellent, rapid, efficient, thanks a lot for the service, I really appreciate for your help More

by Lesvy
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Dec 31, 2023

Ken Ganley Kia Mentor responded

Hi Lesvy, thank you so much for your positive comments about Ken Ganley Kia Mentor! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 29, 2023

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Employee Rating

Tim in service was great again ! All very good! I noticed you a lot of new cars on the lot! More

by Doug
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Dec 31, 2023

Ken Ganley Kia Mentor responded

Hi Doug, thank you so much for your positive comments about Ken Ganley Kia Mentor! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 09, 2023

Dealership Rating
Employee Rating

Rebecca at the service desk was very friendly and pleasant to work with today during my visit More

by Theburnsfamily1028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 11, 2023

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 30, 2023

Dealership Rating
Employee Rating

Great people great place I would never take my car anywhere else. Five stars and I’d give more if I could. More

by brucebitner333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2023

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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