Brian Surprenant
Brian Surprenant at Merchants Auto
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Brian Surprenant | Page 6

Finance Manager

Merchants Auto

1278 Hooksett Rd
Hooksett, NH 03106

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4.3
77 Reviews

Dealership Experience

6 yrs, 6 mos

4.3

77 Reviews

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77 Reviews of Brian Surprenant

January 14, 2023

Dealership Rating
Employee Rating

Highly recommend Merchants Auto and salesman Michael Koltz. Great experience purchasing our truck. Michael had a ton of knowledge and was very patient with no high pressure tactics. We were very pleased More

by John A
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sales Staff, Merchants Service Center , Michael Koltz

July 06, 2021

Dealership Rating
Employee Rating

Elias was very helpful. Wonderful experience ! They were able to stay with in my budget. I would recommend them to anyone who is looking for a car. More

by tlpeterson72
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sales Staff, Timothy Randlett , Elias

Jul 07, 2021

Merchants Auto responded

Thank you for the review! Glad to hear that Elias was able to get you into the car you wanted, while staying in your budget!

June 20, 2021

Dealership Rating
Employee Rating

I went in yesterday and was helped right away by Toby. He listened to what was important to me got me qualified and found car options that met my needs. When I found a car that I was happy with he made the p More

by Jessica
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sales Staff

Jun 21, 2021

Merchants Auto responded

Hi Jessica, Thank you for the review! We are glad to hear you had another great experience with Merchants, and we would love to help you in the future!

June 12, 2021

Dealership Rating
Employee Rating

MY SALESMANS. NAME BEGAN WITH AN A. HE WAS GOOD. I WENT THERE TO PAY A CAR PAYMENT AND ENDED UP BUYING A 2018 NISSAN ROUGE. IT IS ONE OF THE NICEST VEHICLES I HAVE EVER OWNED. I DID GET THE PRICE I WANTED More

by NEW2ROUGEPOSSE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: HE IS ONLY SALESMAN THAT BEGINS WITH AN A. VERY PROFESSIONAL.

Jul 07, 2021

Merchants Auto responded

NEW2ROUGEPOSSE! Thank you so much for sharing your experience with Merchants! I am glad to hear that you love your new Rouge! Wish you good luck with the new car and enjoy it!!

November 14, 2020

Dealership Rating
Employee Rating

This was my first time buying a vehicle on my own with no help from my parents, and when I put in a price inquiry for a 2017 Hyundai Tucson, I got a call not even an hour later, very pleasant phone call, I s More

by Madison G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Duval

Dec 28, 2020

Merchants Auto responded

Thanks for the awesome review, Madison! Merchants works hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon!

September 20, 2020

Dealership Rating
Employee Rating

Lisa at Merchants was wonderful to work with. The customer service was top notch. Fantastic place to go when looking to buy or get something fixed! More

by Sarah.marge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lisa Petrucelli

September 03, 2020

Dealership Rating
Employee Rating

Best car buying experience ever! We would like to thank Scott Chavanelle for making this such an easy transaction. My husband and I went to Merchants on 8/31 and it was day 1 of looking for a new vehicle w More

by T.Osborne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Chavanelle

Sep 11, 2020

Merchants Auto responded

Thank you for leaving this fantastic review. We truly appreciate you. You made A great decision in Choosing Merchants Auto to be your dealer. Scott Rienert General Sales Manager 1-800-288-6999

August 03, 2020

Dealership Rating
Employee Rating

Merchants auto goes down as the most caring helpful dealership I’ve ever been too .. Scott C. Went above and beyond .. it was an amazing experience and I will be returning :) More

by Yvonne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Chavanelle

Sep 11, 2020

Merchants Auto responded

We appreciate you. Thank you and congratulations. Scott Rienert General Sales Manager 1-800-288-6999

July 23, 2020

Dealership Rating
Employee Rating

Joseph Hodgson was great. This was my second car there and nothing could have gone better. Thank you everyone at Merchants. It was another great experience More

by anitashiftlead
Recommend Dealer
Yes

Other Employees Tagged: Merchants Service Center , Joe Hodgson

July 07, 2020

Dealership Rating
Employee Rating

Gene was super nice and very helpful! The moment I had pulled into Merchants Gene was standing outside, from the moment he came up to us, he was very respectful of what I wanted and super More

by kiara1199
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gene Cocchiarella

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