Brian Tate | Page 5

Great buying experience all around! My salesman was not pushy in the least and was more than understanding when I told him that I needed some time to think it over. He spent several hours showing me severa pushy in the least and was more than understanding when I told him that I needed some time to think it over. He spent several hours showing me several different vehicles and made sure that I ended up purchasing the vehicle that I wanted. I would do business with Gloucester Toyota again in the future! More

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We had such a great time! Steve and Brian were top notch! They went above and beyond to make sure our experience was exceptional! Operation mango tango was an absolute success! Thanks again for everything! They went above and beyond to make sure our experience was exceptional! Operation mango tango was an absolute success! Thanks again for everything! More

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Restored my faith in the auto industry! I worked with Brain Tate and Tommy Wheat with buying a 2020 Toyota Sienna. Tommy was very helpful in explaining all the details about the van and Bra I worked with Brain Tate and Tommy Wheat with buying a 2020 Toyota Sienna. Tommy was very helpful in explaining all the details about the van and Brain put together the exact deal I was asking for. I would highly recommend Gloucester Toyota! More

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AWESOME CUSTOMER SERVICE! UNEXPERIENCED LOYALTY Mr. Gary was totally opposite of the usual car sales person, pushy, talking without listening, and fake. He was a no pressure, laid back, down home fr Mr. Gary was totally opposite of the usual car sales person, pushy, talking without listening, and fake. He was a no pressure, laid back, down home friendly salesman that listened to what we wanted before answering our questions. He demonstrated all the features of the vehicle we bought and explained the difference between the various RAV4 models. Mr. Barrows, the sales manager, was also very helpful, he honored the Labor Day price tag, which I found under the seat, that was $3000.00 lower then the MSRP and 850 less then was quoted via our email conversations. He also throw in a new Jeep Wrangler soft top and hardware, he had stored out in the warehouse for the 2010 Jeep I drove there in. I couldn't really express in word how down home friendly they all were. If I was to describe them it would be Honest, Trustworthy, Highly knowledgably of their Toyota products and aggressive at making you happy with your deal. Oh I almost forgot the Financial Manager, you know the guy that pushes the maintenance warranties , GAP insurance ETC. telling you the doom and gloom that could be fall your new 1/2 a house payment new baby car. Well this guy just explained what it covered and how much it would raise the monthly payments and let us decide without any push or weigh and close sales tactics. This was greatly appreciated!!! Thank you! Mr. Jeff Flynn. More

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Top notch,no heavy preasure. Owen and Brian Tate is who i encountered.After Leaving there because wanted to look at about 5 different vehicles before i made a choice. One week lat Owen and Brian Tate is who i encountered.After Leaving there because wanted to look at about 5 different vehicles before i made a choice. One week later i stopped in after looking in Chesapeake at a dealership. Both remembered me They made you feel like a friend and not just a customer. There was no beat down about your vehicle,no high preasure just decision making. This dealership was a pleasure doing business with. Thank you Brian Tate you and Owen made it happen. Don Burgwin More

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Toyota truck A very pleasant buying experience, no hard sell . Paid a bit more than wanted but all and all very satisfactory situation. Everyone we dealt with was A very pleasant buying experience, no hard sell . Paid a bit more than wanted but all and all very satisfactory situation. Everyone we dealt with was friendly and professional. Would definitely recomend them to friends and family. More

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Servic Dept passed state inspection, when it shouldn't have I I bought a used vehicle (2005 4runner) for my daughter that just got her license Monday. When I bought the vehicle, I let them know that I would lik I I bought a used vehicle (2005 4runner) for my daughter that just got her license Monday. When I bought the vehicle, I let them know that I would like to take it to my mechanic and have him go through it. When I took it to him, he noticed that the front wheel bearing was worn and should not have passed inspection. So I called the service dept, spoke with Doug and let him know the issue with the front wheel. He told me to bring it by and if that was the issue, your dealership would fix it free of charge. I took it to him last Friday and the service dept corrected the issue, but while driving home I then realized that the steering wheel shook uncontrollably when braking. I took it to a mechanic and he said that the rotors were warped somehow. I called back up there and they said to bring it back up and a mechanic would look at it again. After the mechanic drove the 4runner, he came in and said yes the rotors are warped. I let them know it wasn’t doing it until the vehicle left from the initial issue. Doug came out of his office and from the beginning got defensive, so I went to the front and talked with Brian, because I was looking for an explanation on why/ how this could be. He went to the back and talked with the service dept, then came back to me with the explanation that now the wheel was running “true” with the new bearing , I could feel the warp in the rotor. With Doug not wanting to help at all, I ended up buying some pads from your dealership and leaving. I took the vehicle to my mechanic and he ended up doing the brakes, which ended up being approx $450.00. So I went by this morning to talk to Doug to get some clarification and he just kept talking in circles. He told me that what Brian told me was incorrect. What my mechanic told me was incorrect and that I didn’t realize the steering wheel shimmied when I bought the vehicle, because I was excited and didn’t know the feeling of an issue. My problem is that he talked to me like I was some your kid that has never bought or owned a vehicle , when in fact, I just wanted a reliable vehicle for my 16yr old daughter to drive. Also, if they would’ve done the state inspection correctly, they would’ve seen that the wheel bearing wouldn’t of passed and that if they would’ve fixed that issue then the front brakes wouldn’t have passed because of the drivability of the vehicle. And if that’s the case then I wouldn’t have bought a vehicle, to put my daughter in, if we had known the issues unless the dealership would’ve fixed it. More

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Best car buying experience we have ever had...no joke! The staff was genuine, knowledgeable, personable and helpful. They treated us like they really cared about us and worked to exactly meet our needs. Th The staff was genuine, knowledgeable, personable and helpful. They treated us like they really cared about us and worked to exactly meet our needs. That is not the same experience we had at some of the big-box dealerships in Chesapeake. Gloucester Toyota is our dealership for all of our future vehicle needs. We are grateful to have had the good fortune to take our business there. Completely worth the drive and time spent. THANK YOU Gloucester Toyota! More

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Great Experience, No xx This was one of the easiest car purchase ever. Great people, nice to work with. No pressure. Easy to negotiate with!! I would highly recommend! This was one of the easiest car purchase ever. Great people, nice to work with. No pressure. Easy to negotiate with!! I would highly recommend! More

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Great car buying experience! Keith was extremely knowledgeable and pleasant. He worked very hard at getting the exact car we were looking for! He excels at customer service! We hi Keith was extremely knowledgeable and pleasant. He worked very hard at getting the exact car we were looking for! He excels at customer service! We highly recommend him and the dealership! More

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