Loi Pham

Briana was very kind, helpful and understanding of our situation. The repairs were done promptly situation. The repairs were done promptly More

by Jensen Verified Customer Verified Customer

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am writing to express my serious concerns regarding the service I received on the last service While Danny was kind, I waited over three hours for my vehicle, checking in at 1:45 PM and not leaving until 4 service I received on the last service While Danny was kind, I waited over three hours for my vehicle, checking in at 1:45 PM and not leaving until 4:30 PM. Furthermore, I encountered several safety and service issues: - A video of the service was not provided as expected. - The tire cap was left off by the mechanic. This is a significant safety hazard; had I driven on the highway without noticing, the tire could have lost pressure, risking my life and the vehicle's stability. - I discovered that my spare tire tools are missing from the car. It appears they were taken during a previous visit, leaving me unable to change a tire in an emergency. This experience has been very disappointing and has made me hesitant to purchase another vehicle from your dealership. The lack of accountability regarding safety protocols and missing equipment is unacceptable. I look forward to hearing how you intend to address these service failures. Best regards, More

by TAGREEDATAWEE36 Verified Customer Verified Customer

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If I could leave 10 stars I would! In an age where customer service is hard to come by, Danny takes the lead of making sure his customers are fully taken care of. He not only brings In an age where customer service is hard to come by, Danny takes the lead of making sure his customers are fully taken care of. He not only brings his extreme care and expertise, he makes sure everything works out and brings incredible value to the customer. I’ve been working with Mazda of Elk Grove since 2020 when I bought my car, and every-time I look forward to working with Danny knowing I don’t have to worry about a thing. Recently I had to replace my transmission (I drive a ton for work!) and where this could usually be a stressful situation, Danny made sure everything would work out just fine. He was able to get the transmission from Japan to ship a month sooner and had it installed quickly with delicate care. I never had to worry about a rental car, Danny made sure I had a loaner the entire time free of charge, and this took away the major pressure I could have had since I needed a backup vehicle for work. Aside the transmission work, if something failed under warranty, he would have me covered, along with any normal service I needed over the lifespan of this car. I’ve had many cars before and have worked with other dealers, and I’m happy to say I don’t need to go anywhere else, I know I’ll be taken care of here. I run a business myself and I can recognize quality care, and when Danny takes the lead I have nothing to worry about knowing I’ll be done right. More

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This dealership really takes wonderful care of their customers. We have a small business and know how important it is to treat your customers as you wish to be treated. So often we are disappointed wi customers. We have a small business and know how important it is to treat your customers as you wish to be treated. So often we are disappointed with simply getting a call back from businesses these days. Elk Gove Mazda will not disappoint. They will take great care of your Mazda and keep you informed every step of the way. More

by Kimberly Verified Customer Verified Customer

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Mazda of Elk Grove has always treated my diagnostic concerns with personal care and professionalism. Maintenance is quick and the video inspections help greatly at understanding the condition of my veh concerns with personal care and professionalism. Maintenance is quick and the video inspections help greatly at understanding the condition of my vehicle. More

by nickhayworth Verified Customer Verified Customer

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I throught your employee Chris was phenomena at his work. He spoke gently and respectfully as well as the other staff. They did great things on my car. I like how they tell you about the things you need to t He spoke gently and respectfully as well as the other staff. They did great things on my car. I like how they tell you about the things you need to take care of your car. More

by denisethompson212378 Verified Customer Verified Customer

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Danny is great, the tech Bryant got my vehicle fixed right. No more shakes when breaking. Thank you. right. No more shakes when breaking. Thank you. More

by Kao Chao Verified Customer Verified Customer

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How could anyone give him less than a 5. 0 rating? Kind, honest, and helpful. Definitely a guy who knows his cars and cares about his customers. I'm telling anyone who is interested in a Mazd 0 rating? Kind, honest, and helpful. Definitely a guy who knows his cars and cares about his customers. I'm telling anyone who is interested in a Mazda to find him! More

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