Brianna Gerardi

Horrible and Rude: I bought my Sentra from Kelly Nissan in 2015 and have had good experiences, until now. I called in because of an issue I was having and could not have been treated more rudely by Briana. in 2015 and have had good experiences, until now. I called in because of an issue I was having and could not have been treated more rudely by Briana. She wouldn't listen to me, she snapped back at me when I was attempting to explain the issue and then gave me quote that I didn't feel was accurate (because she claimed to know better). So much so, I got the issue quoted at another Nissan Dealership and got a much lower price as well (and was treated like a human). I would not recommend this location. More

Helpful 1

Report | Print

I just had my rogue serviced at Kelly Nissan today, Briana the service tech took the vehicle in for an oil change , tire rotation and wiper blades. I was very pleased with getting my vehicle ba today, Briana the service tech took the vehicle in for an oil change , tire rotation and wiper blades. I was very pleased with getting my vehicle back within an hour with everything being completed so efficiently. Thanks Joe More

Helpful 0

Report | Print

Courtesy outstanding very friendly and make you feel at home favorite dealership they go the extra mile home favorite dealership they go the extra mile More

Helpful 0

Report | Print

The service department is absolutely horrible. AVOID at all costs, they are dishonest and don't stand behind their word or their work. AVOID at all costs, they are dishonest and don't stand behind their word or their work. More

Helpful 1

Report | Print

I would highly recommend Kelly Nissan to all of my friends and family. Briana in service does a terrific job, she gets you in fast and gets its right. Thanks Joe friends and family. Briana in service does a terrific job, she gets you in fast and gets its right. Thanks Joe More

Helpful 0

Report | Print

To Nissan Customer Service, I purchased a Nissan Rogue Sport on 8/15/2022 from Kelly Nissan of Woburn, complete with bumper-to-bumper insurance coverage. It has been slightly over a year since I acquired Sport on 8/15/2022 from Kelly Nissan of Woburn, complete with bumper-to-bumper insurance coverage. It has been slightly over a year since I acquired the vehicle. On 1/23/23, I brought my car in for its very first oil change, during which issues came to light. After approximately 15 minutes of driving, the brake warning light would illuminate, only to disappear shortly thereafter. I asked the mechanic to investigate the cause, but they couldn't identify any issues. Since then, the warning light has become even more frequent. Then, on 6/6/2023, Nissan contacted me to bring the car in because they had identified the issue. They stated that OEM Nissan parts needed to be replaced. I followed their recommendation, yet the issue persists. On 7/31/2023, I brought the car in once more, and it was returned on 8/2/2023. The brake light issue was fixed, but I encountered two new problems: the driver dashboard screen no longer displayed the total miles and current speed (speedometer). Subsequently, on 8/23/2023, I brought the car back in for repairs, and I was informed that the issue had been resolved. The technician and cashier assured me that everything was in order, and I paid the inspection fee. However, on 8/24/2023, when I brought the car in for inspection, it failed. I was not informed of this failure. On 9/24/2023, my husband noticed the "R" sticker on the car window inspection's sticker and inquired about it, only to discover that the car had failed inspection, and no one had informed me. On 9/25/2023, I returned to the dealership, expressing my lack of interest in keeping the car and requesting a refund. The dealer directed me to contact Nissan Consumer Affairs directly, resulting in case #49737643. I was informed that the resolution would be provided within 10 days, but as of now, the case remains unresolved. During this time, I have been using the car for work, despite my concerns about its failed inspection. I have contacted the dealer, requesting to leave my car with them and obtain a temporary replacement. The technician promised to call me back, but the dealer has not followed up. Upon reviewing the inspection letter, I realized that the car must be fixed within 60 days from 8/23/2023, with the deadline being 9/23/2023. Unfortunately, my case has made no progress during this time. Today I received a phone call from Nissan Consumer Affairs and they said that they have nothing to do with my car and that I have to directly deal with the dealership. More

Helpful 3

Report | Print

I've bought 3 vans over the years from Kelly Nissan and its been a good experience, but things have changed. I was quoted one number for some service, had one of my drivers drop the van off, when I go to p its been a good experience, but things have changed. I was quoted one number for some service, had one of my drivers drop the van off, when I go to pick it up, the price has doubled. They would not honor their quote because they claim to have told one of my drivers (though he says it didn't happen). I would avoid at all costs More

Helpful 1

Report | Print

I highly recommend Kelly Nissan to my friends and family. The service department are always very accommodating in helping me get an appointment around my very schedule which is always helpful. I just want to The service department are always very accommodating in helping me get an appointment around my very schedule which is always helpful. I just want to thank Briana for always going above and beyond which I’m very grateful. Thanks Joe More

Helpful 0

Report | Print

Very pleased with my experience from Kelly Nissan from scheduling and being helped by Brianna in the service department to the service vice provided. Would highly recommend scheduling and being helped by Brianna in the service department to the service vice provided. Would highly recommend More

Helpful 0

Report | Print

They always have time to atleast look at my car to see what's wrong. They might not have the parts so ill have to come back. But if it's in stock I usually get it back quickly. what's wrong. They might not have the parts so ill have to come back. But if it's in stock I usually get it back quickly. More

Helpful 0

Report | Print