Brittany Weiss

Let me first discuss the Brand. I have owner over 15 BMW's over the past 4 years and currently own a 2016 750i. After this latest vehicle I will likely never buy another BMW. T I have owner over 15 BMW's over the past 4 years and currently own a 2016 750i. After this latest vehicle I will likely never buy another BMW. The car has only 59k miles and I have had to invest over $18k in this car over the past several years with the most recent service costing $11k. The quality of this car and how it was built, resulting in this kind of expenditure is awful. Poor quality hoses, suspension issues, oil leakage from axle covers, etc. are just some of the issues that should not be happening on a car of this age and milage. As for the dealership, up until this last experience I loved Autohaus BMW. People were great and facility is beautiful. This last experience which cost be over $11k was horrible. The service rep was not knowledgeable, not friendly, hard to get ahold of and difficult to pull information from her. When I picked up the vehicle, she didn't seem to even want to talk to me about the repairs. Very cold reception. Seemed only thing they were interested in is finding more things to charge me for. Very disappointed experience. More

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The service department does a great job in scheduling and explaining necessary maintenance. Very outstanding waiting area. explaining necessary maintenance. Very outstanding waiting area. More

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Wonderful service and technicians. Always efficient and effective. Love Autohaus and have bed. A customer for over 30 years. Always efficient and effective. Love Autohaus and have bed. A customer for over 30 years. More

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Awesome service! !! Thank you Mr.Todd Feuerhaken for all you do! Awesome advisers. Wish I bought my bmw 5 series here, instead of a random dealership, would have skip !! Thank you Mr.Todd Feuerhaken for all you do! Awesome advisers. Wish I bought my bmw 5 series here, instead of a random dealership, would have skip a lots of stress and time. Their cars would go first through their awesome mechanics before putting them on the lot. Lesson learned. Thanks again from their employees that greet you to their owners...... More

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My third visit to Autohaus for service was the best so far. Service was accomplished as described in a very timely manner. It always makes me smile when I don't have to pay (even though I know I initial far. Service was accomplished as described in a very timely manner. It always makes me smile when I don't have to pay (even though I know I initially paid for them). It's a great concept. I especially like the video clip of the car with the service tech describing everything. Brittany was super too. Keep up the good work. More

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Purchased a new BMW X5 in 2023 and just completed my first complimentary service. Everything about the purchase and service experience has been outstanding. first complimentary service. Everything about the purchase and service experience has been outstanding. More

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Response quickly and do things very effectively. Brittany is very patient and helpful. Thanks to her timely communication, my problems were resolved in only one day. Brittany is very patient and helpful. Thanks to her timely communication, my problems were resolved in only one day. More

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Major worked on on vehicle. Kept informed of repair cost, and time frame by Service Manager. First Class service! Kept informed of repair cost, and time frame by Service Manager. First Class service! More

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I was given the run around just to get a flat tire fixed. Highly Unacceptable. Highly Unacceptable. More

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Clean, professional, trustworthy! Fantastic and informative video from technician adds to a trusted and collaborative approach to car care Thank you Autohaus BMW in St.Louis MO. Fantastic and informative video from technician adds to a trusted and collaborative approach to car care Thank you Autohaus BMW in St.Louis MO. More

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