Autohaus BMW

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mrs. Fink, Marion and Jeff Marx, Peggy, Kevin Dwyer, Joe Emerson, Mike Preiss, Craig Hopton, Victor Richards, Rusty Yost, Mike Herr, and the entire Autohaus Staff

My Review of Autohaus BMW:
Hello Dealer Rater.
My name is Steve Emerson. I worked for Autohaus BMW over the last 3.5 years and it was the best place to work and buy/lease a car(s). I am writing this review to say "THANK YOU" to every department: Sales, Service, Parts, Collision, Administration, Management, and Ownership.
While I was employed at Autohaus, I leased (2) X3's and provided a very nice living for my family. The only reason I left was to pursue my dream of starting my own business. Nevertheless, Autohaus BMW will always be my ONLY choice for BMW, and maintain a very special place in my heart.
More often than not, sites like Dealer Rater are only used to point out the negative and rarely focus on the positive. As a result, I would like to take a moment to say, “Keep up the great work, you are the best dealership in town!"

Most Sincerely,
Steve Emerson

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Emerson

My Review of Autohaus BMW:
I dealt with a competitor a year ago and left that dealership so disgruntled and turned off to the car-buying experience. Steve at Autohaus has turned that perception around. He ensured that the experience was actually pleasant and I never felt as if he was just trying to sell me the car so that he could hit his sales goal or monthly quota. He never asked that deal-ending question that so many dealers make the mistake of asking: "So what will it take for you to drive home this car tonight?" He was extremely patient and took his time in answering our questions and addressing our concerns. After now owning one and going through the experience, BMW's sell themselves but Steve certainly helped in making the process run as smoothly as possible. I'm now a BMW fan forever and will only return to Autohaus.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Parts and service dep't managers and employees

My Review of Autohaus BMW:
Autohaus has serviced 2 of my cars, neither of which were purchased from them. They always provide a loaner if the repairs are more extensive than an oil change, etc. On more than one occasion they have gone the extra mile to help me in a difficult situation.

I do some work on my own car, and have often dealt with their parts department. I've usually been very pleased with their pricing.

My experience with them has been very positive and I can recommend Autohaus all day long. Although they are the farthest from me, I have little reason to go to any other BMW dealer in St. Louis.

Sure, owning an older BMW can et expensive, but I love mine and I feel like Autohaus is on my side.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brett Midgley

My Review of Autohaus BMW:
I would highly recommend this dealership for purchasing and servicing your BMW. The level of service here is far above what I have experienced at other dealers in town. I highly recommend Brett (internet sales manager), he always makes sure everything is right.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: bob/jeremy

My Review of Autohaus BMW:
Brought my 2007 328i because of a problem with my bluetooth. there were courteous, very nice system of dropping your car off and had my loaner ready. only issue was that they didn't call me the first day to tell me that the car wasn't ready. on the second day, they called to say that my phone wasn't compatible even though it had been working for the last 10 months. But when I picked it up, they called the technician, who sat in my car with my for 20 minutes, we covered everything and tested several phones. By this time, my phone was working perfectly. I was very impressed with the level of service. All covered by my warranty.

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Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: Brett Midgely

My Review of Autohaus BMW:
The salesman listed above outright lied to my wife and I. During the course of our sales process, Brett said repeatedly if we ever needed to have work done on our BMW, all we needed to do was to call him, and, as he lived near our house, he would arrange a link-up with us after work to switch out cars (ours for a loaner) as long as we were comfortable with him driving our car. He reiterated this point even after the sale was complete, which reinforced the reason we bought a BMW, as the service was at an entirely different level than we had previously experienced. This past weekend (7 Oct 07), the convertible top stopped functioning on our 330ci. When my wife called Brett to take him up on his offer, he said that he was not allowed to trade out cars. As I am a Marine who works in NC, while my wife works full time and takes care of our 4 children, I want her to have every possible convenience at her disposal. Autohaus mentions integrity twice in their mission statement. Additionally, there is no ability to e-mail the Gen Mgr on their website. Only the ability to e-mail a sales rep.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With:

My Review of Autohaus BMW:
There seems to be a hierarchy at Autohaus, those who own 7- or 5-series BMW's (or--gasp!--even 3-series) and those who own (another gasp!) Minis. After waiting over an hour for what turned out to be a non-existent Mini loaner (as 3 or 4 BMW loaners were parked perkily along the front), I was told that someone from Enterprise would be down in "just a minute" with a loaner. This did not occur, nor did anyone seem to notice. After 20 minutes of more patient waiting, a very nice mechanic approached me and offered to drive me to Enterprise himself. The worker bees--the mechanics--always seem really nice and very good at their craft. But there is a sense that owners of more expensive cars get preferential treatment. I'm from the land of public education--very egalitarian--so bringing my Mini in for service has been disheartening.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With:

My Review of Autohaus BMW:
I had to get new tires and needed them in short order. I called the service, told them my delimma, they said no problem, they would have the car ready by 1pm the following day. I showed up on time, the service guy was walking back in the dealership with his buddies from lunch. I asked if my car was ready and he said, "didnt anyone call you, we don't have the tires in stock". I drove 30 minutes each way because they told me on the phone, they had them in stock. They had already taken the tires off, so I couldn't just drive my car home. We had to go out of town. My wife took the loaner back 2 or 3 days later and she was so ill she was throwing up in the parking lot with the flu. They wanted 7 bucks cash for gas when they kept my car extra days because of their foul up. She had to go to an ATM to get cash, no credit card. I was called for a survey, the person asked if I would like someone to call me, I said absolutely, no call. I asked for all my service records so I could go to another dealer, no response. Emailed the service manager, no response. Bottom line, this has been the best car I have ever owned but because of service, I will not be a repeat purchaser. I would not recommend their service department to anyone.

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Brett

My Review of Autohaus BMW:
Great purchasing experience and a wonderful staff overall.
I was able to get a decent deal (not a great one when compared to what others were paying nationwide), but I'm totally satisfied with the purchase.
The customer service tops it all and is the best in town.

Anyone planning to buy a BMW, look no further. The Autohaus of Clayton is a clear winner. Contact either Brett or Bob from their sales staff.

BTW, I 'purchased' a 328XI through their finance department as they easily beat my credit union's offer. :)

Even their service staff were friendly when I went in to check on a minor mirror related issue.

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Brett Midgley

My Review of Autohaus BMW:
Was originally shopping for a Benz but due to the complete absence of customer service at the local Benz dealers, decided to explore BMWs. Heard that Autohaus is a good dealership so asked for a internet quote on the details of a lease. I wasn't disappointed. Brett sent me a very detailed breakdown, including residual value, money factor, total inception payment, and total monthly payment. Rates were very good and very transparent. Anyways, after a couple more email exchanges to clarify a few additional terms, we did the deal. Overall, a very painless car buying experience.

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