Brittney Ottaviano
Brittney Ottaviano at Tucson Subaru
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Brittney Ottaviano | Page 2

Service Advisor

Tucson Subaru

4901 N Oracle Rd
Tucson, AZ 85704

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4.6
130 Reviews
4.6

130 Reviews

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130 Reviews of Brittney Ottaviano

May 21, 2023

Dealership Rating
Employee Rating

I just wanted to say, this was by far the best experience I have ever had buying a new car. From Debbie helping me pick out my Subaru and Curt helping me finance my Subaru and Brittney in service and Darla f More

by chelylin1822
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 21, 2023

Tucson Subaru responded

Thank you so kindly for your amazing review. We appreciate it. Darla

May 22, 2023

Tucson Subaru responded

Thank you so much for your kind words. I am here if ever you have questions. Please reach out and let me know how things are going, Thank you again, Debbie

May 22, 2023

Tucson Subaru responded

Thank you for the Extraordinary review! - Curt

April 26, 2023

Dealership Rating
Employee Rating

He is straight to the point, kind, respectful, helpful and knowledgeable. I really enjoyed working with him. More

by Saraholson078
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Valencia

Apr 27, 2023

Tucson Subaru responded

THANK YOU FOR YOUR KIND REVIEW! - BRITTNEY

March 20, 2023

Dealership Rating
Employee Rating

From the time you arrive, and you leave the facility the service and customer service is impeccable. Chris Valencia did an outstanding job of providing great customer service. More

by jj3_15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Valencia

Jul 12, 2023

Tucson Subaru responded

Thank you again for the feedback! We look forward to your next visit with us at Tucson Subaru! If you need anything, please don't hesitate to reach out. - Chris

March 13, 2023

Dealership Rating
Employee Rating

Chris was very kind and helpful. He encouraged me to get a recommended fluid for my tires, which I'm thankful for the car being at tiptop shape. I also appreciate the staff that help More

by RebeccaJ1390
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Ford, Jesse Friedman, Artie Gonzales, Chris Valencia , Roland Transportation department

Mar 14, 2023

Tucson Subaru responded

Thank you for the Review!

Mar 16, 2023

Tucson Subaru responded

Thank you for taking the time to leave this great feedback! - Artie

February 28, 2023

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Employee Rating

GREAT STAFF AND GREAT COMMIUNICATION. WORK WAS PERFORMED AS STATED AND JUST AN OVERALL GREAT EXPERIENCE More

by carlos71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 27, 2023

Tucson Subaru responded

THANK YOU SO MUCH FOR YOUR KIND REVIEW! - BRITTNEY

February 02, 2023

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Employee Rating

Service technicians are incompetent at identifying problems and have lost our keys twice. We’ve dropped our car off at scheduled appointment times early in the morning and have been told the car hasn’ More

by Ihatetucsonsubaru
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 24, 2023

Tucson Subaru responded

I am very sorry that you feel this way. We do care deeply about all of our guests and taking care of them and keeping their vehicles in top working order is our top priority. We do everything we can to provide an extraordinary service experience every time and I am sorry you don't feel that way. I hope that you will give us another chance to take care of you and your vehicle. Scott G.

Apr 11, 2023

Ihatetucsonsubaru responded

We will not be back or recommend Tucson Subaru. The technicians do not complete work within the estimated timeframe, they have not done work that was required (replacement of sun visors), nor do they do a quality job (failing to fix a rattling sound coming from the sunglasses compartment). There is a clear lack of oversight and accountability in the service department. The technicians and mechanics need to be supervised and followed up on in order to ensure work is done. When I asked about if she w checked to make sure the work to fix the rattling (loose ball bearing) had been performed, Brittany said she trusted the technicians who did the work. The rattling started again the next day. I wish I would have asked her if they were the same technicians who were supposed to replace the sun visors. Brittany is pleasant and professional, but a new protocol to ensure work has been done needs to be instated because I feel the technicians are not trustworthy.

January 12, 2023

Dealership Rating
Employee Rating

Brittney really needs help with her customer service skills. When a customer has a concern about the performance of their vehicle take the time to listen. Don't just listen to what the tech is trying More

by clambert
Service Communication
Recommend Dealer
Yes
Jan 27, 2023

Tucson Subaru responded

Good Morning Carolyn, I am sorry you did not have a good experience here at Tucson Subaru. You are more than welcome to come back and we can have our Shop Foreman go on a test drive with you. I had two separate technicians drive your vehicle and inspect. It is always our goal to ensure you are leaving in a safe vehicle. However, if you feel it is not, we would absolutely be happy to take another look! It was not my intention to make you feel that way, I was only relaying what our technicians found. Please let me know what I can do to help, Thank you, Brittney

January 12, 2023

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The dealership was wonderful! That’s why we have returned three times to but three cars in three years! More

by Kbethel1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Smith, Darla Muckley , Louie Ascencio

Jan 12, 2023

Tucson Subaru responded

Thank you for the kind review. Darla

Jan 12, 2023

Tucson Subaru responded

Hi Kathleen thanks for the kind words . I hope you love your Forester It was my pleasure to assist you and Bill. - Chris

Jan 12, 2023

Kbethel1 responded

Looking forward to meeting you and learning more!

Jan 13, 2023

Tucson Subaru responded

Thank you !!! ; ) Louie A

January 03, 2023

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Great service, very attentive and communicative. I was able to use a loaner and they even gave me the sport trim. It was great More

by tjcox26
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Valencia , Philip Gil

Jan 04, 2023

Tucson Subaru responded

Thank you so much for your kind words! Hope to see you next service. :) - Brittney

November 26, 2022

Dealership Rating
Employee Rating

Tucson Subaru provides extraordinary service. This is the fourth vehicle I purchased from them, working with my favorite salesperson, Joe Micoletti. Joe embodies professionalism. Not only is h More

by Tsadorf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Petersavage, Traci Roberts, Joe Micoletti , Louie Ascencio

Nov 26, 2022

Tucson Subaru responded

Wow! Such high praise! As always, thank you - you are truly a blessing 😊. Joe

Nov 26, 2022

Tucson Subaru responded

Thank you for the review!!!!! Traci

Nov 26, 2022

Tucson Subaru responded

Thank you !!!!!!! ; ) Louie A

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