696 Reviews
Write a ReviewDealership Experience
8 yrs, 9 mos
Industry Experience
13 yrs, 1 mo
Languages Spoken
English
Spanish
696 Reviews of Bruce Rosales
April 25, 2018
Service department recalls I have a frame recall , hasn’t been completed yet but they have been very fair with getting back to me about when and how long it will take I have a frame recall , hasn’t been completed yet but they have been very fair with getting back to me about when and how long it will take More
April 24, 2018
Oil change Always when take my car for services in Glen Toyota, they give me special attention. They are all the time able to help me. They are very nice people. Always when take my car for services in Glen Toyota, they give me special attention. They are all the time able to help me. They are very nice people. More
Other Employees Tagged: Natalie Paulino
April 19, 2018
Came in for oil change. Waited 2.5 hours and was overcharged The service center needs to do a better job at communication. My wife mentioned she had a coupon for an oil change. She was told it would be one hour. The service center needs to do a better job at communication. My wife mentioned she had a coupon for an oil change. She was told it would be one hour. Two and a half hours later, she was asked to pay $20 more than agreed upon price. More
Other Employees Tagged: Ryan Christensen, Andrew Parneros, Natalie Paulino , Nicole Willis
April 16, 2018
Great service I've been in Glen Toyota service center several time for car maintenance and always was very satisfied with service and would like to add it has very I've been in Glen Toyota service center several time for car maintenance and always was very satisfied with service and would like to add it has very friendly environment. More
April 05, 2018
excellent Service done on time. Staff courteous and efficient. The waiting area comfortable. Explanation of service done was done pleasantly and complete. Hav Service done on time. Staff courteous and efficient. The waiting area comfortable. Explanation of service done was done pleasantly and complete. Have dealt with Bruce a number of times and he has always been professional. More
April 04, 2018
Everything was good Fast efficient service in and out in an hour friendly staff , convenient flat screen that provides service up date in real time. Enjoyed the bagels an Fast efficient service in and out in an hour friendly staff , convenient flat screen that provides service up date in real time. Enjoyed the bagels and hot chocolate . More
April 04, 2018
Vehicle Service Visit / Recall Efficient, thorough, professional service experience. Service facility is very comfortable and pleasant. Service Rep Bruce was attentive and very he Efficient, thorough, professional service experience. Service facility is very comfortable and pleasant. Service Rep Bruce was attentive and very helpful.. Service Manager's Mike and Jay fully engaged providing top-notch customer experience. . More
April 01, 2018
Service appointment The service was excellent. The staff was very professional and timely. I was very satisfied with my visit. I was very impressed with how prompt they w The service was excellent. The staff was very professional and timely. I was very satisfied with my visit. I was very impressed with how prompt they were. More
April 01, 2018
Respect As always I arrived for a simple service and I was greeted and treated with respect by all. Nicole and Bruce was wonderful, but so was everyone else. As always I arrived for a simple service and I was greeted and treated with respect by all. Nicole and Bruce was wonderful, but so was everyone else. They are all such genuine people. Also the waiting area is relaxing and quiet. Compared to your previous facility on Maple Avenue this is perfect, the way you keep the television program on the HOME network instead of politics and news. This always created a sense of tension in the other office. Thank you for thst More
Other Employees Tagged: Nicole Willis
March 31, 2018
Incomplete work In my last 2 services I asked couple small job and on both visits that work wasn’t done . Also it’s take too long to do oil change service In my last 2 services I asked couple small job and on both visits that work wasn’t done . Also it’s take too long to do oil change service More