Bryan Palmer

I am writing to express my dissatisfaction with a recent transaction. My trade-in vehicle was appraised at just over $8,000, following extensive negotiation to reduce its valuation. Subsequently, I observed transaction. My trade-in vehicle was appraised at just over $8,000, following extensive negotiation to reduce its valuation. Subsequently, I observed the same vehicle listed for nearly $16,000. Concurrently, there was considerable resistance regarding necessary repairs to the vehicle I was purchasing, including a dispute over replacing significantly worn tires, despite the premium price requested for the vehicle. Furthermore, the "Lifetime Powertrain Warranty" offered is highly restrictive. It mandates that all maintenance, including routine preventative services such as oil changes, spark plug replacements, and brake work, must be performed exclusively by Jim Butler personnel. Any service conducted by an external party or the owner themselves will invalidate the warranty. For customers residing within a 50-mile radius of a Jim Butler dealership, all service must be performed by them, and adherence to all recommended services outlined in the owner's manual is compulsory to maintain warranty validity. While I ultimately proceeded with the purchase, I will not consider Jim Butler Chevrolet for future vehicle acquisitions. I overheard my salesman's manager stating that no further deals would be made for my transaction. More

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Bryan Palmer is a very professional and caring salesperson who seems to go the extra mile, not because it's his job, but rather because of who he is. If I lived in MO, this would be my go-to deale salesperson who seems to go the extra mile, not because it's his job, but rather because of who he is. If I lived in MO, this would be my go-to dealership. Fantastic experience overall. More

by james.teague68 Verified Customer Verified Customer

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Found exactly what I wanted and made the purchase experience easy as a first time buyer experience easy as a first time buyer More

by ksintensity5 Verified Customer Verified Customer

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Brian was amazing! Gave us an amazing deal and had a smile the entire time. Gave us an amazing deal and had a smile the entire time. More

by mariahkeaton8233 Verified Customer Verified Customer

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Fantastic service by Bryan Palmer! Sales professional - ABSOLUTELY Very Impressed; and very very very happy :) Sales professional - ABSOLUTELY Very Impressed; and very very very happy :) More

by BlueEquinoxLover Verified Customer Verified Customer

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Do you not have any comments regarding dealership? Salesman was cooperative and assisted in Mike trading a vehicle and buying a new one Salesman was cooperative and assisted in Mike trading a vehicle and buying a new one More

by adement56 Verified Customer Verified Customer

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Welcoming and easy to work with. Second time purchasing a vehicle here and will go back again next time. Second time purchasing a vehicle here and will go back again next time. More

by kasmith929 Verified Customer Verified Customer

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Bryan Palmer is wonderful assist to your company; he has gone above an beyond to make sure all things where cover on our purchase. Very friendly, I will recommend any one I know looking for a purchase to se gone above an beyond to make sure all things where cover on our purchase. Very friendly, I will recommend any one I know looking for a purchase to see Bryan. More

by rydarr12 Verified Customer Verified Customer

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They took care of everything that they said they would, handled everything professionally and efficiently. handled everything professionally and efficiently. More

by tyler.pelosi Verified Customer Verified Customer

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Excellent can't say enough, well worth the long drive to get there, all the way from elsberry mo. . get there, all the way from elsberry mo. . More

by GLORYKUSTOMS Verified Customer Verified Customer

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