Caiya Davis | Page 3

Every step of the way I was informed of the status of my vehicle Professional Loaner vehicle was available vehicle Professional Loaner vehicle was available More

by bcbrown201 Verified Customer Verified Customer

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The Best! They take their time when servicing your vehicle and confirm before continuing the job. They take their time when servicing your vehicle and confirm before continuing the job. More

by MADAMROSS246 Verified Customer Verified Customer

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Great and friendly staff. Always helpful and knowledgeable. One of the best customer service around. Always helpful and knowledgeable. One of the best customer service around. More

by ALESIASORRENTINO Verified Customer Verified Customer

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They were very helpful and efficient in getting my issue resolved! Thank you for your help! resolved! Thank you for your help! More

by SUSAN.P.CARTER Verified Customer Verified Customer

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They were very nice and explain everything to me. they also came over if there was a issue they also came over if there was a issue More

by RFLOYD883 Verified Customer Verified Customer

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Excellent service. . everything was completed in a timely fashion. Car came out looking brand new. Thumbs up. Thank you so much . everything was completed in a timely fashion. Car came out looking brand new. Thumbs up. Thank you so much More

by sseymour4 Verified Customer Verified Customer

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As always prompt staff engagement. Knowledgeable and super welcoming. Would recommend as a good place to purchase and service a car from. Knowledgeable and super welcoming. Would recommend as a good place to purchase and service a car from. More

by AHINES2474 Verified Customer Verified Customer

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The customer service on each level of the dealership is superb however it's the dealers choice of subcontracting for body work and hands-on automotive servicing of the vehicle at the dealer I'm dissatisfie superb however it's the dealers choice of subcontracting for body work and hands-on automotive servicing of the vehicle at the dealer I'm dissatisfied with. A year ago from this time, the vehicle required body work from an insurance claimed accident, but I had to return my vehicle to redo partial repairs. In the past, for routine service, I haven't had any issues with the work performed by the mechanics on site. However, recently the vehicle required routine maintenance and the VIN detected a recall in which the dealer so called remedied while the vehicle was checked in. I also had some other optional things and mandatory services performed on site and after almost two weeks my vehicle was returned with driver ability issues and in a dangerous operating state. I drove it into the dealer fully operating and satisfied with my vehicle, yet had to have it towed the second time to return for them to diagnosis and correct the poor workmanship performed on the vehicle. The vehicle was fine with no driving complaints prior to being checked in. Upon return the vehicle was not driving as it should. It was malfunctioning, the check engine light illuminated multiple times and the engine oil level light illuminated as well. It was a terrible a traumatic experience. I have children including a really young child (2yrs old) and a special needs child in which I use my vehicle to safely transport for parenting duties and functions. I also experienced a terrible accident years ago in which the front wheel drive vehicle I was operating at that time consequently was deemed totaled from hydroplaning in the rain and since then I decided to drive an All wheel drive vehicle for safety and comfort. I since joined the Mercedes family in (2015). This ordeal has been a disappointing one and after my third Mercedes I have never experienced anything as this. I'm deeply dissatisfied this time around and it's a shame if I should have to bring my vehicle for servicing other than in my home county. More

by TIASHA.COAKLEY Verified Customer Verified Customer

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Love the the staff everyone is so nice and helpful they take the time to make sure that you get the best option for what you need take the time to make sure that you get the best option for what you need More

by LISA.POLITE Verified Customer Verified Customer

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They were friendly, efficient and explained all the work needed to be done on my car thoroughly. needed to be done on my car thoroughly. More

by JENN18 Verified Customer Verified Customer

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