Cannon Campbell

I took my wife’s Sequoia to Cannon this week. He listened to my concerns, made sure the technician was aware of them and got all of my issues resolved. Vehicle was returned to us in a timely man He listened to my concerns, made sure the technician was aware of them and got all of my issues resolved. Vehicle was returned to us in a timely manner and all concerns were resolved. Cannon kept me updated throughout the whole process, and I appreciate that. He always helps me out and has a smile on his face and a genuine personality. Customer service is hit or miss these days. Without mentioning names, there are other advisors and sales people at this dealership that could learn a few things from Cannon. I tell all of my family and friends who service their cars here, to use him. Not sure if they do, but I refer him all the time. Cannon is a valuable asset to the service department and the dealership. I’ll probably always have a Toyota in my posession and I hope that Cannon is there to help me when I need him! More

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Excellent Service and Sales. Both very personal explained how to work all the buttons. Did not Harwell the pricing, which I appreciated. My service advisor was Cannon Campbell Both very personal explained how to work all the buttons. Did not Harwell the pricing, which I appreciated. My service advisor was Cannon Campbell. So polite, explained what was coming up regarding services, which I appreciated. Another time Robert McMillan helped me and kudos to him too! Excellent dealership!! More

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This is the best Toyota Dealership in the Dallas and Collin county area. Cannon is my service advisor and he always goes above and beyond. When I lived in Sherman I still drove back to Pat Lobb for serv Collin county area. Cannon is my service advisor and he always goes above and beyond. When I lived in Sherman I still drove back to Pat Lobb for service. I will always take my business to Pat Lobb. More

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Appointment was very easy. Service was on time with clear explanations and delivery was quick and on time. Service was on time with clear explanations and delivery was quick and on time. More

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Cannon Campbell went above and beyond the call of duty for our latest repair on our van. He had the problem diagnosed this last Monday and fixed by Wednesday afternoon. Our wheelchair van company wouldn for our latest repair on our van. He had the problem diagnosed this last Monday and fixed by Wednesday afternoon. Our wheelchair van company wouldn't have our van ready for two weeks. Thank you to Cannon and his team. More

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Thorough work. Thoughtful and respectful employees. Clean establishment. I have the BEST Service Advisor - Cannon Campbell !!! Thoughtful and respectful employees. Clean establishment. I have the BEST Service Advisor - Cannon Campbell !!! More

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Cannon Campbell has been my service advisor ever since I knew who he was, when my old service advisor left. Any time I need something, be it service or a question, concern, noise, intermittent issue, whatev knew who he was, when my old service advisor left. Any time I need something, be it service or a question, concern, noise, intermittent issue, whatever it is, he is quick to help me out. He always has a smile and welcomes me with ease. I am never treated as an annoying customer or the next customer in line. He is always professional and courteous and prompt. I appreciate that. Today, I popped in for a minor item and he got my truck to the shop and got it handled immediately, when I was expecting to have to schedule a time to come in later in the week. Last time I was in, we had a family emergency and he offered his condolences to me. My father in law had a stroke. Cannon let me keep the loaner an additional day and said to not worry about picking my car up. His words "Take your time and take care of your family. I will keep your family in my thoughts and prayers." Really meant a lot for him to say that to me. I also do not think it was "words" but rather from the heart. I buy at Longo Toyota and service there, but I also use Pat Lobb for service and exclusively with Cannon. Pat Lobb is closer to my house. For reasons I will not state on this review, is why I drive to a different dealer for some things. If you had a guy like Cannon in every department of the dealerhip, I might change my mind. He is a great asset to your team. More

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My Service Advisor Cannon delivered for me when my vehicle needed it most. I came in this morning with no appointment and Cannon made sure the job got done today. I am thankful to have Cannon as my Se vehicle needed it most. I came in this morning with no appointment and Cannon made sure the job got done today. I am thankful to have Cannon as my Service Advisor. Also, a shout out to my shuttle driver Kent. Great guy who is a great conversationalist and makes time fly during the ride. More

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Cannon is my Service Advisor as he has been for many years. He is great and Always treats me with respect. Today was no different. He took care of my reason for service today quickly and thoroughly and years. He is great and Always treats me with respect. Today was no different. He took care of my reason for service today quickly and thoroughly and alerted me to some upcoming needed work. Because of Cannon I keep coming back to this location. I have choices and I continue to choose Pat Lobby because of Cannon! More

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Cannon, my service writer, consistently reinforces my decision to choose Pat Lobb for service. The cashiers are in alignment with Cannon, further reinforcing what I have coined The Lobb Standard, by repe decision to choose Pat Lobb for service. The cashiers are in alignment with Cannon, further reinforcing what I have coined The Lobb Standard, by repeatedly providing excellent service, including keeping me updated. More

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