Carla Cosenzi | Page 2

Great service This was the best car buying experience I've ever had. The staff was very friendly and very accommodating. They were not the typical pushy, aggressive This was the best car buying experience I've ever had. The staff was very friendly and very accommodating. They were not the typical pushy, aggressive salesmen. Elvis helped me find a vehicle that suits me best. I told him exactly what I needed and what was in my price range, which he respected, and lead me the way. Greg, the manager, helped me with negotiations on pricing, and gave me a more than generous trade in value for my old car. Omar was very friendly and happy to help any way he could. Chris, the finance guy, helped me with lowering my monthly payments and interest rate. He helped me find the best package that was right for me. When my car was ready to go, Melanie gave me a very thorough walk through of all the features on the vehicle. She also set up my Bluetooth from my phone to the vehicle. Finally, I got to meet Carla Cosenzi, she was really sweet. I will definitely be doing future business with this dealership, and will be referring my friends and family. Thank you Northampton Volkswagen! More

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Purchasing a New VW GTI Autobaum Perf PKG The Staff of Omar Ali, Gregory Bansfield, Linda Howe and Christopher Patrick were extremely wonderful to work with. All four were very professional, The Staff of Omar Ali, Gregory Bansfield, Linda Howe and Christopher Patrick were extremely wonderful to work with. All four were very professional, and were willing to meet me half way. I will recommend to purchase a vehicle from them at any time. I spoke with Carla C on a previous purchase. Since I have not picked up my new vehicle, I cannot comment on the quality of work. I will be willing to submit an additional survey concerning this topic. Thank you. More

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Happy 50th Birthday to me For months Carla the owner has been working hard, trying to get the new 2017 Dune Convertible for me. No other Dealership could get the car I wanted e For months Carla the owner has been working hard, trying to get the new 2017 Dune Convertible for me. No other Dealership could get the car I wanted except Carla & Northampton Volkswagen. It's an amazing car & the perfect 50th Birthday present to myself. Jason, Melanie and Chris were great. More

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" FANTASIC EXPERIENCE" Paul "Bear" was a great salesman to work with very honest knowledgeable help us find the right car to go home in. With negative equity in my vehicle a Paul "Bear" was a great salesman to work with very honest knowledgeable help us find the right car to go home in. With negative equity in my vehicle and some bumps in my credit report Paul steer us in the right direction we were able to lease a new 2016 Volkswagen Passat thanks to the hard work from the GM Greg and Myron in finance Shawn in internet sales Melanie in Administration to make this enjoyable event the wife and i thank you and we thank Carla Cosenzi having such a great staff and our picture of us taken with you and our new car. More

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A+ Customer Service and Great Car Buying Experience Seamless and professional! I felt they were there at my service from the beginning until end! The price I received was unmatched by any other dealer Seamless and professional! I felt they were there at my service from the beginning until end! The price I received was unmatched by any other dealer More

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easy stress free excellent experience clean state of the art facility knowledgeable staff honest and polite would recommend Northampton Vw to friends and family our sa excellent experience clean state of the art facility knowledgeable staff honest and polite would recommend Northampton Vw to friends and family our salesman bill was great A+. More

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NORTHAMPTON VW CUSTOMER SERVICE SUCKS!!!!!!!!!!!!! Took our car in for a full service. We did an oil change the week before, and asked not to do an oil change. Left the receipt for the oil change on t Took our car in for a full service. We did an oil change the week before, and asked not to do an oil change. Left the receipt for the oil change on the dash with explicit instructions not to change the oil. Northampton VW changed the oil and charged $70. Spoke to a manager the next day and he offered a refund. A month later, after leaving two messages, I finally reached a manager who said that they would get back to me. Of course not. Awful customer service. Never again!! More

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Very energetic group of people! They are willing to work with you on anything. I felt like I was given the best deal for my budget! with you on anything. I felt like I was given the best deal for my budget! More

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I had been driving an awful car for WAY too long and I knew I wanted a Jetta. I had gone to Fathers & Sons VW in West Springfield prior to Northampton VW, and knew when I left F&S that I did not want to d knew I wanted a Jetta. I had gone to Fathers & Sons VW in West Springfield prior to Northampton VW, and knew when I left F&S that I did not want to do business with them. I walked into their showroom, and waited a good 5 minutes for someone to finally come & help me. Although the salesman I was working with seemed to be fairly knowledgable, I couldn't help but feel like he was blowing smoke. He had his "numbers man" quote me on a lease on a 2013 Jetta SE and he threw so many figures at me, my head was still spinning the next day. A friend of mine recommended Jason LeClair at Northampton VW, as she had purchased a VW from him recently. I called him to make an appointment, and I am so happy that I did. Jason's knowledge of the VW line of vehicles was great. He was able to answer all of my questions and he worked with me to get the best price. The staff at Northampton VW was fantastic - upon pulling in, someone was there to open the door for and greet me and from that moment I knew I was in the right place. After a couple of hours I had signed the lease paperwork for a brand new Jetta SE. They had the vehicle ready for me the next day. When I came to pick up my car, Ariel walked me through everything and even scrubbed a scuff off of my front seat herself. The sales staff there definitely went above and beyond to get me the car I wanted at the right price. I look forward to continuing to do business with these guys and have already recommended them to friends!! More

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I have nothing bad to say. My experience purchasing the 2012 Golf was easy and the sales staff couldn't have been more helpful. They have followed up with to make sure everything is still good. Its excel 2012 Golf was easy and the sales staff couldn't have been more helpful. They have followed up with to make sure everything is still good. Its excellent!!! I'm very satisfied with the sale. More

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