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Carlos Maldonado
Carlos Maldonado at Southlake Nissan

Carlos Maldonado

Service Advisor

Southlake Nissan

4201 E Lincoln Hwy
Merrillville, IN 46410

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4.8
104 Reviews

Hi, My name is Carlos and I've been with Southlake Auto mall for 7 years now. I enjoy spending time with my family, fishing, golfing, video games and softball. I strive to make your experience as smooth and efficient as possible. Thank you and have a great day.

Dealership Experience

9 yrs

Industry Experience

9 yrs

Specialties & Trainings

Certified Nissan Service Advisor

Nissan Award of Excellence recipient

View more specialties & trainings
4.8

104 Reviews

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104 Reviews of Carlos Maldonado

August 01, 2025

Dealership Rating
Employee Rating

The customer service was good but the cost of replacing my key was astronomical. Never doing that ever again. More

by hYBRYDcOBRA
Recommend Dealer
No

Other Employees Tagged: Carlos Maldonado

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July 24, 2025

Dealership Rating
Employee Rating

I always have a great experience when having my car serviced at Southlake Nissan. The service is quick and friendly. More

by shawn_adams76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Barrett, Brian Jensen, Tony Deleon

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Jul 25, 2025

Southlake Nissan responded

Thank you for the kind words! We're thrilled to hear that you consistently have a great experience with our service team at Southlake Nissan. We appreciate your continued trust and look forward to seeing you next time!

June 29, 2025

Dealership Rating
Employee Rating

Fast service got us in and out. We didn’t even have an appointment but they still took care of us!!!!! More

by DANIELPBEWLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Barrett, Brian Jensen, Tony Deleon

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Jun 30, 2025

Southlake Nissan responded

Thank you for the great review! We’re happy to hear our team was able to take care of you quickly, even without an appointment. We appreciate you choosing us and look forward to serving you again!

June 19, 2025

Dealership Rating
Employee Rating

nice people always get in. Appointments are always available. wait time could be faster alwasy seems to ake 1 1/2 to 2 hours. More

by amyjb40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Barrett, Brian Jensen, Tony Deleon

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Jun 19, 2025

Southlake Nissan responded

Thank you for your feedback! We're glad to hear you appreciate our friendly team and appointment availability. We understand your concern about the wait time and will continue working to improve our service speed while maintaining quality care for your vehicle. We appreciate your patience and continued support!

June 16, 2025

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Employee Rating

Very courtesy young man do with their old job always asking me though I want a car wash I give them 10 More

by Valurie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Barrett, Brian Jensen, Ken ONeal, Tony Deleon

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Jun 17, 2025

Southlake Nissan responded

Thank you for your kind words! We’re glad to hear our team was courteous and attentive throughout your visit. We appreciate the 10-star rating! If you ever need anything else, just let us know.

June 14, 2025

Dealership Rating
Employee Rating

Very nice service department very comfortable area to wait for your car to be serviced. The staff is very helpful and nice And so far the work seems to be also. More

by TONYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 17, 2025

Southlake Nissan responded

Thank you for your positive feedback! We're glad you find our service department comfortable and our staff helpful and friendly. We appreciate your trust and look forward to continuing to provide great service for your vehicle!

June 13, 2025

Dealership Rating
Employee Rating

I would highly recommend the Nissan Service Department for your vehicle service needs. I have been a loyal customer for over 30 years. I applaud the service advisors and techs. You get a friendly greet More

by mistyblue92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Barrett, Brian Jensen , Ryan Rabatine and Juan Martinez

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Jun 17, 2025

Southlake Nissan responded

Thank you so much for your loyalty and kind words! We’re proud to have served you for over 30 years and thrilled to hear you appreciate our friendly service advisors, skilled techs, and the updates and deals we provide. Your recommendation means a lot to us!

June 03, 2025

Dealership Rating
Employee Rating

I was surprised to know that I was able to buy a new car thanks More

by johnnie19henry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Powroznik

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Jun 12, 2025

Southlake Nissan responded

We’re so glad we could help make that surprise a reality! Thank you for choosing us—enjoy your new car, and don’t hesitate to reach out if you need anything. Welcome to the Southlake family!

June 02, 2025

Dealership Rating
Employee Rating

Super duper, fantabulous, mega-exhilirating, beyond phenomenally great not to mention astonishingly stunning and staggering! More

by petembc134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Barrett, Brian Jensen, Tony Deleon

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Jun 06, 2025

Southlake Nissan responded

Wow — now that’s a review! 🎉 We’re absolutely thrilled to hear your experience was off-the-charts amazing. Thank you for bringing the energy and positivity — you just made our whole day!

May 26, 2025

Dealership Rating
Employee Rating

To the point , easy to work with, and they are attentive to my needs..thank you More

by CHADW219504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 02, 2025

Southlake Nissan responded

Thank you for the great feedback! We're glad to hear the team was easy to work with and attentive to your needs. We appreciate your support!

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