Carlos Maldonado
Carlos Maldonado at Southlake Nissan

Carlos Maldonado

Service Advisor

Southlake Nissan

4201 E Lincoln Hwy
Merrillville, IN 46410

Contact Me
4.8
112 Reviews

Hi, My name is Carlos and I've been with Southlake Auto mall for 7 years now. I enjoy spending time with my family, fishing, golfing, video games and softball. I strive to make your experience as smooth and efficient as possible. Thank you and have a great day.

Dealership Experience

9 yrs, 1 mo

Industry Experience

9 yrs, 1 mo

Specialties & Trainings

Certified Nissan Service Advisor

Nissan Award of Excellence recipient

View more specialties & trainings
4.8

112 Reviews

Write a Review

112 Reviews of Carlos Maldonado

August 31, 2025

Dealership Rating
Employee Rating

Helpful with answering questions. A little pricey but it's a dealer service station. Should give veterans discount and not just active duty discount! Veterans served their time too! More

by michaelmendez00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 02, 2025

Southlake Nissan responded

Thank you for your feedback and for your service. We’re glad our team was able to answer your questions and help you out. We also appreciate your input regarding veteran discounts — your suggestion is valuable, and we’ll be sure to share it with our management team for consideration.

August 24, 2025

Dealership Rating
Employee Rating

Always a pleasure to bring my vehicle in to be serviced. Techs are always fantastic. More

by chrispartridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 25, 2025

Southlake Nissan responded

Thank you for your kind words! We’re thrilled to hear our techs continue to provide fantastic service, and we look forward to seeing you again.

August 21, 2025

Dealership Rating
Employee Rating

Great and quick service. The Staff was welcoming even though I was a walk in. More

by tianaeaston43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 25, 2025

Southlake Nissan responded

Thank you for your feedback! We’re glad our team could provide quick and welcoming service, even on a walk-in visit. We appreciate you choosing us!

August 18, 2025

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Always a great customer experience along with service as well. Provide recommendations and cost associated with work More

by uboutit69
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 20, 2025

Southlake Nissan responded

Thank you for the kind words! We’re glad to hear you consistently have a great experience and that our team is able to provide clear recommendations and cost details. We appreciate your trust in us!

August 18, 2025

Dealership Rating
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Staff has always been great never any complaints or issues with service. Quick and easy to schedule and everything done in a timely manner. More

by djmucha18
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Powroznik

Aug 18, 2025

Southlake Nissan responded

We’re so happy to hear our team has consistently provided you with quick, easy, and reliable service! Thank you for your continued trust and for sharing your experience with us.

August 15, 2025

Dealership Rating
Employee Rating

My fluids were not topped off. I was supposed to get a call when service was completed did not happen. My underbelly carriage is not properly hooked up when I called about my exten More

by trudledge91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 18, 2025

Southlake Nissan responded

Trudledge, we are extremely sorry to hear about this experience. We would like to talk about this situation with us. WIth your actual name not being on the review, or what kind of car you drive it is hard for us to find out who you are, and how to contact. If you could please respond to this with your full name, and what car you have so we can further investigate. Thank you!

August 14, 2025

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Employee Rating

Southlake Nissan is outstanding. They are knowledgeable and professional. Brian, Ryan, Carlos and Nick in service are the best. The entire service team works hard for the customer. More

by Lainey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Barrett, Brian Jensen, Tony Deleon , Ryan, Will.

Aug 18, 2025

Southlake Nissan responded

Thank you for the wonderful feedback! We’re so glad to hear that Brian, Ryan, Carlos, Nick, and our entire service team provided you with knowledgeable and professional care. We’ll be sure to share your kind words with them. And a big shoutout to Will B. for being your go-to in sales! We truly appreciate your recommendation and look forward to serving you again.

August 13, 2025

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Employee Rating

Excellent service and employee's. Love Southlake Nissan!! Will be buying my next car there for sure! More

by SueHoevet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2025

Southlake Nissan responded

Thank you so much for your kind words! We’re thrilled to hear you love Southlake Nissan and had an excellent experience with our team. We look forward to helping you find your next car when the time comes!

August 01, 2025

Dealership Rating
Employee Rating

The customer service was good but the cost of replacing my key was astronomical. Never doing that ever again. More

by hYBRYDcOBRA
Recommend Dealer
No

Other Employees Tagged: Carlos Maldonado

Aug 04, 2025

Southlake Nissan responded

Thanks for the kind words about our customer service! We agree — key replacements are ridiculously expensive. Definitely one of those things you only want to do once.

July 24, 2025

Dealership Rating
Employee Rating

I always have a great experience when having my car serviced at Southlake Nissan. The service is quick and friendly. More

by shawn_adams76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 25, 2025

Southlake Nissan responded

Thank you for the kind words! We're thrilled to hear that you consistently have a great experience with our service team at Southlake Nissan. We appreciate your continued trust and look forward to seeing you next time!

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