Carlos Pelayo | Page 2

Carlos and everyone I communicated with were courteous, informative and pleasant! I’ll be back. informative and pleasant! I’ll be back. More

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My initial response to the Toyota dealership of downtown la was great. The service personal was courteous and the sales manager Johnathan worked with my daughter on getting the best deal possible. As our ex la was great. The service personal was courteous and the sales manager Johnathan worked with my daughter on getting the best deal possible. As our experience continued it was destroyed by deception and manipulation. No one was able to thoroughly evaluate her circumstance until Toyota corporate was contacted. The service representative Carlos lied on multiple occasions while also attempting to gaslight my daughter and I. I noticed that there were no other workers in this facility that were of my African American ethnicity …. I thought maybe there were all off on the same day, but as i look at the current list of Toyota staff i know that my observation is wrong. Why aren’t there any black people working here? Why did i feel my views were disrespected by the staff? It seems to me that the color of my skin created racial discrimination from not only one person but multiple.I will never recommend this dealership to anyone that i know nor will my daughter EVER purchase a vehicle from here again. This was her first vehicle purchase and I hate that she had to go through such disdain and incivility by the impudent staff of Toyota of downtown LA. P.S. Please do not trust their judgment on “inspections” and “investigations”. IF YOU WANT TO GO HERE DON’T!!!!!! More

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Jonathan was very attentive . I told him I was on a time crunch and he did everything possible to get me in and out within my time frame ! I told him I was on a time crunch and he did everything possible to get me in and out within my time frame ! More

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Thank you Carlos for all of your help. Went above and beyond. Will definitely be returning back. Went above and beyond. Will definitely be returning back. More

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It Seemed to be very short staffed this visit resulting in longer a longer wait time- even to get checked in. in longer a longer wait time- even to get checked in. More

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Carlos is the best. He always take care of my Yaris and make sure I get the best deal and the service can be done quickly for me. He gave me assistance multiple times li He always take care of my Yaris and make sure I get the best deal and the service can be done quickly for me. He gave me assistance multiple times like when I had to deal with Kemper insurance because another driver destroyed my mirror and helped me make the situation with the insurance company better as they were just making everything a headache. And another time, when I had a battery issue, he told to me come right away and I left with a bran new battery installed on my car in less than 2 hours. I am super thankful!;-) More

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Gary really helped me out when I needed it! He’s communication was on point and I got my car ready in time to go to my next appointment! He’s communication was on point and I got my car ready in time to go to my next appointment! More

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Service was excellent. Carlos responded quickly to any concerns. I appreciate his attention to detail. Carlos responded quickly to any concerns. I appreciate his attention to detail. More

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Good customer service Good customer service, friendly and positive attitude. Vehicle was ready in the window time Carlos told us. positive attitude. Vehicle was ready in the window time Carlos told us. More

by JOHANNA-FER1@HOTMAIL.COM Verified Customer Verified Customer

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Helpful easy gets the car look at fast good at explaining things on what the car needs things on what the car needs More

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