Cas Rooney

Town East Ford responded

We appreciate you taking the time to leave such a kind review! We strive to create a welcoming and organized environment with a friendly staff, so it's fantastic to hear we achieved that. And that's great to hear you have a familiar face at Town East Ford in your brother-in-law!

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that Cas provided you with a positive experience. At Town East Ford, we strive to ensure our customers have a smooth and informative car buying experience. It sounds like Cas embodied that perfectly by being knowledgeable and helpful throughout your visit. We appreciate you recognizing him! We're glad you would recommend Town East Ford and plan to return in the future. Please don't hesitate to ask for Cas by name if you do! In the meantime, if you have any questions about your new car, feel free to reach out to us. Congratulations on your new vehicle! We hope you enjoy it for many miles to come.

Town East Ford responded

We're so glad to hear you had an excellent service experience! Thank you for acknowledging our team's willingness to work with you on price and find the perfect fit for your needs. Our goal is to provide exceptional service while also ensuring you get a great value. It makes our day to know we achieved that for you! Congratulations on your new ride, and we hope you enjoy it for many years to come! Please don't hesitate to reach out if you have any questions or need anything in the future.

Town East Ford responded

Wow, that's a fantastic review – thank you for taking the time to share your experience! We're thrilled to hear every step of the way, from greeting you (thanks Gama!) to driving away in your new car, was enjoyable. It sounds like Gamaliel Benitez did an excellent job listening to your wants and needs for a new vehicle, and keeping the focus on what mattered most to you. That's exactly what we strive for in our sales team. We'll be sure to pass on your kind words! Kudos to Cody (sales manager) as well for maintaining professionalism during the finalization process, especially considering car buying negotiations can sometimes get tricky. We appreciate your understanding! And a big thank you to Cas (finance) for making the final steps painless and taking your input into consideration. A smooth financing experience is a key part of the car buying journey. In summary, we're absolutely thrilled you had an exceptional experience at Town East Ford! That's exactly what we aim for. We truly appreciate your recommendation to others looking for a new vehicle. Please don't hesitate to reach out to Gama, Cody, Cas, or anyone on our team if you have any questions or need anything at all in the future.

Town East Ford responded

Thank you for taking the time to leave this review. We sincerely apologize for your negative experience with a used vehicle. We understand your frustration, and we take all customer concerns seriously. At Town East Ford, we are committed to selling high-quality used vehicles and providing excellent customer service. However, it appears we fell short of those expectations in your case. We would like the opportunity to learn more about the specific issue you're experiencing with your vehicle and explore possible solutions. Our Used Car Sales Director, Eddie Almodovar, is dedicated to working with customers to ensure their satisfaction. He can be reached directly at Ealmodovar@towneastford.com. Eddie can review the details of your vehicle and warranty to see if there are any options available to address your concerns. We understand that regaining your trust takes time, but we are committed to making things right. Please don't hesitate to reach out to Eddie directly.

Town East Ford responded

We're thrilled to hear that your trade-in process was both fast and easy! We understand that trading in a vehicle can sometimes be complex, so we strive to make it as smooth and efficient as possible. We're happy to hear we achieved that for you. It's fantastic that you also found our team to be knowledgeable about the vehicles and personable. Having a knowledgeable staff allows us to answer your questions and guide you through the process with confidence. A personable touch makes the car-buying experience more enjoyable for everyone. Thank you for choosing Town East Ford and for leaving a terrific review! We appreciate your business.

Town East Ford responded

We're so glad to hear everyone on our team made your car buying experience a breeze! We appreciate you mentioning that both our sales staff and service department were helpful and easy to work with. Our goal is to make the entire process smooth and enjoyable, so your feedback is much appreciated. Congratulations on your new purchase, and we're happy you're happy! Please don't hesitate to reach out to our service department if you have any questions as you get to know your new car.

Town East Ford responded

Thank you for your positive feedback! We are so glad to hear that you had a great experience with Cas.

Town East Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

Town East Ford responded

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!