Jay Helbert
Jay Helbert at Town East Ford
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Jay Helbert

Fixed Ops Director

Town East Ford

18411 Lyndon B Johnson Fwy
Mesquite, TX 75150

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3.7
5 Reviews

Dealership Experience

5 yrs, 7 mos

Industry Experience

32 yrs, 6 mos

Languages Spoken

English English

German German

3.7

5 Reviews

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5 Reviews of Jay Helbert

April 22, 2024

Dealership Rating
Employee Rating

Town east ford is a very nice clean and organized dealership with plenty of inventory very nice staff, and my brother in law works there so that makes it even better! More

by Steve
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cas Rooney , Louis

Apr 23, 2024

Town East Ford responded

We appreciate you taking the time to leave such a kind review! We strive to create a welcoming and organized environment with a friendly staff, so it's fantastic to hear we achieved that. And that's great to hear you have a familiar face at Town East Ford in your brother-in-law!

September 29, 2023

Dealership Rating
Employee Rating

The reps were friendly and straight forward with answers to questions. Have purchased here before and would recommend to friends. I like the straight forward pricing. More

by Tim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Raul Cruz, Isabella DeRita, I think this was the managers name. He was nice. The pic would help

Oct 02, 2023

Town East Ford responded

Our team works diligently to provide top-notch service and a memorable experience for all our customers, and it's rewarding to know that we met your expectations. Your satisfaction is our ultimate goal, and your feedback reinforces our commitment to excellence.

June 22, 2023

Dealership Rating
Employee Rating

DO NOT BUY YOUR CAR FROM HERE EVER! ! We talked to Gamaliel Benitez about a car we were interested in. We live in San Antonio and told him we were 5 hours away and willing to drive for t More

by Marlu Uhl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jimmy Hall, Gerald Whittington, Matt DeAnda, Melissa Green, Gamaliel Benitez , Daniel Guzman, Nick Hyathan, Ray Monks, Michael Mullens

Jun 29, 2023

Town East Ford responded

We sincerely apologize for the unfortunate experience you had with our dealership. We understand the frustration and disappointment you must have felt, and we want to assure you that this is not the standard we strive for. We will address this situation internally to ensure it does not happen again. Your feedback is valuable to us, and we appreciate you taking the time to share it. At your earliest convenience, please reach out to Kurt Jones at Kjones@towneastford.com to discuss this further.

June 01, 2023

Dealership Rating
Employee Rating

Town east ford was fantastic! Loved purchasing my new 23 bronco. They made it so easy Farlie informed me on how to handle every aspect of our purchase. Kurt Jones really helped ou More

by Mcdonough309
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Farle Lutian, Anuj Singh , Kurt Jones

Jun 07, 2023

Town East Ford responded

Thank you for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again soon!

April 29, 2022

Dealership Rating
Employee Rating

Bought a new car. Great deal. However at the 1k mi oil change a tire was dropped on my car and dented the top of the passenger a frame. Instead of replacing my newly p More

by Mike M
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Matt DeAnda, Terri Scott , Craig South, Marc Sutton

May 02, 2022

Town East Ford responded

Hello Mike, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. At your earliest convenience, please reach out to Jay Helbert at Jhelbert@towneastford.com to discuss this further.

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