Charles Diaz | Page 3

Our sales consultant was great to work with. Service was awesome in general and we are very happy with our purchase. Service was awesome in general and we are very happy with our purchase. More

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My search was months in the making. When I came to this dealer, I was met by Charles who provided all of the information I needed, showed me all vehicles I wanted to see and explained a When I came to this dealer, I was met by Charles who provided all of the information I needed, showed me all vehicles I wanted to see and explained all the differences. The process was easy and very laid back, I was not pressured nor made to feel bad about changing my mind and vehicle choice so many times. Manny also came over and spoke to me and made me feel excited about the purchase and comfortable with the process. Alex in finance was a breath of fresh air. Usually the finance part is the last stressful part of the purchase but he was so informative relaxed and enjoyable to speak with, that it made the daunting process easy. Even after I left with the vehicle, I have reached out to Charles about certain features which he quickly explained to me. The Customer Service I received in this location was beyond expectation. Thanks to the team! More

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Very great experience! Charles is very professional and friendly . We are very happy with the deal and our new car Charles is very professional and friendly . We are very happy with the deal and our new car More

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Charles provided us superb customer service. For example, we were never pawned off to other staff. We felt like royalty. He was considerate of our car needs and budgets in a friendly attentive w For example, we were never pawned off to other staff. We felt like royalty. He was considerate of our car needs and budgets in a friendly attentive way. More

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Thank you to Charles and the team at City Volkswagen! Charles was great in helping me find the right lease car and answered all of my questions and was very patient whilst I decided on the right vehicle. Charles was great in helping me find the right lease car and answered all of my questions and was very patient whilst I decided on the right vehicle. All the staff on the day were brilliant and would recommend using Charles and the guys. More

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Charles was fantastic! We had a wonderful experience with our 2024 vehicle purchase and he is just one of the many reasons why we decided to stick with VW for our new vehic We had a wonderful experience with our 2024 vehicle purchase and he is just one of the many reasons why we decided to stick with VW for our new vehicle. More

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You cannot compare the customer service we received from Charles, Steve & Alex to anyone else! From the moment we walked in the door, we were treated with care. Charles and Steve went above and beyond to ma Charles, Steve & Alex to anyone else! From the moment we walked in the door, we were treated with care. Charles and Steve went above and beyond to make sure we were happy with our purchase. Our family is excited to be apart of the city family! Thank you again Charles, Steve and Alex! More

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The minute you walk in you see modern neat and full of nice people place Charles,Steven and Evelyn were very helpful and wheeling to cooperate . I’ll recommend this dealership to everyone nice people place Charles,Steven and Evelyn were very helpful and wheeling to cooperate . I’ll recommend this dealership to everyone More

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Charles was awesome! He took care of us and got us a great deal and low monthly payment. Super patient and no pressure sales rep. Thank you! He took care of us and got us a great deal and low monthly payment. Super patient and no pressure sales rep. Thank you! More

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OK, car buying is not supposed to be so ENJOYABLE! We had done our due diligence and were pretty knowledgeable about various Midsize SUV makes/models so we were ready for the defensive. Our first cont We had done our due diligence and were pretty knowledgeable about various Midsize SUV makes/models so we were ready for the defensive. Our first contact was with Charles Diaz. He diligently emailed with updates and info and very respectfully honored our request not to contact us via phone. Very much appreciated! When we were ready to test drive three models/3 different makers we showed up without an appointment and were greeted by Ray Cotto. Ray was friendly, knowledgeable and really listened to us and spent a lot of time enthusiastically answering all of our questions in the showroom and out on the road during the test drive. The whole experience was a pleasure! Ya know, when you’re about to make a 5 figure major purchase, you should leave feeling excited and downright happy like we did! ⭐️ ⭐️⭐️⭐️⭐️ More

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