Charley Schaub | Page 3

Pleasant leasing experience After being subjected to the high pressure and disrespectful sales tactics at a Staten Island Ford dealership, I was fully satisfied by Tom's Ford. I After being subjected to the high pressure and disrespectful sales tactics at a Staten Island Ford dealership, I was fully satisfied by Tom's Ford. I was welcomed at the door and treated in a friendly manner. I was comfortable right away and was given plenty of time and patience to decide on my leasing options. I recommend Tom's Ford to all my fellow Staten Islanders for an excellent buying experience. More

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I purchased a 2013 Mustang from Tom's Ford, and could not have been more pleased with the experience. I knew exactly the car I wanted, and was trying to find a dealer who could either find the car, or o not have been more pleased with the experience. I knew exactly the car I wanted, and was trying to find a dealer who could either find the car, or order one with my specifications (and I was on a tight timeline). Other Ford dealerships in the greater NYC area gave me the typical run around, but Charley and Marc were champs from the beginning. Not only were they able to order a car for me, but they already had a Mustang on order, so they just changed the specifications of that one to what I was looking for and were able to get me a car weeks ahead of what other dealers were quoting me. On price, I had done my homework (TrueCar), and knew what I wanted to / needed to pay. There was very little negotiation because Charley quoted the right price from the start, and there were no surprises as we want through the purchasing process. The financing process was easy, and when I came to pick up the car on a Saturday, Marc had me in and out of the dealership in an hour. From start to finish, I never thought a car buying process could be so pleasant, and I would recommend these guys to anyone. More

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I have now bought my 3rd car at Tom's Ford. Everytime the expereince has been non painfull, no hasssle, and pure honesty. I'd reccomend Tom's to anyone the expereince has been non painfull, no hasssle, and pure honesty. I'd reccomend Tom's to anyone More

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I leased a f150 Harley Davidson from a local dealership in Staten Island on Oct 13 on Oct 29 the truck was totaled due to hurricane Sandy.I found out that what i was leasing the truck for was a ridiculous in Staten Island on Oct 13 on Oct 29 the truck was totaled due to hurricane Sandy.I found out that what i was leasing the truck for was a ridiculous price.I went on google to do some pricing Charlie Schaub was the first to contact me via emails at my request.HE was very professional and made me feel comfortable.He put together a deal which was 175 dollars a month less than my original payment.At that point he led me to Enrico Cuzzi who carried the ball that rest of the way. Enrico couldn't have done a better job for me he made everything very easy.He told myself and my wife to feel free to call him at anytime and not once did either one of us feel as if we were bothering him.If he were busy he would return our call as soon as he could and was prompt.I have leased as well as bought many new cars in my life and as dealers often get a bad reputation these guys are a 360 degree opposite of that.they should be highly commended and rewarded and i will recommend them to any of my friends who are interested in the ford on lincoln market. Best Regards Bob Capone More

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My beautiful 2009 Ford Fusion, purchased at Tom's Ford in 2009 was flooded and totaled by Sandy. My experience with Tom's Ford with the initial sale and the service visits of my car over the years were all 2009 was flooded and totaled by Sandy. My experience with Tom's Ford with the initial sale and the service visits of my car over the years were all extremely positive. They earned my trust so when I needed to replace my car I immediately called my friends at Tom's Ford. I never even considered buying anything other than a Ford from any other place but Tom's. They spent a lot of time finding the 2013 Fusion Titanium I am now driving. I didn't even have to go to the dealership until the day I picked up the car. They handled everything for me over the phone. I have dealt with several other dealerships in my life and the experiences were never that good. I can't say enough about how well managed this place is and what a great team they have there. They understand the value of great customer service. I highly recommend this dealership. I travel from Staten Island to the dealership in Keyport, NJ for every oil change. More

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I was buying using the d plan and everyone was very helpful and knowledgable. I would recommend this dealership to my friends and family without a thought. helpful and knowledgable. I would recommend this dealership to my friends and family without a thought. More

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From the very start of my process in looking for a car I wanted to purchase and all the way to the end Charley went above and beyond to get me exactly what I wanted. After going through different options a wanted to purchase and all the way to the end Charley went above and beyond to get me exactly what I wanted. After going through different options and having all the information I would need he went even further. He listened to me and knew what I wanted wasn't available at Tom's Ford, he searched to find my perfect car. He didn't stop there, I know it was a process to get this car and he was a part of the process in making sure I got it. Just having Charley to work with made me want to buy my car from Tom's ford and I was willing to wait for the car to make that happen. Following meeting Charley I met Ken. He is also a huge reason behind my decision that I absolutely had to buy from Tom's Ford. He was so personable I felt like I had always known him. He talked to me as I feel he would someone he cared about. We talked daily, even on his days off because he wanted make sure I was OK, he knew I was nervous. He made sure I got what I wanted, I know not because of the actual sale but because he wanted me to get exactly what I wanted. He wanted me to be truly happy and I now am more than I could have expected not just for my car but for the experience in dealing with Ken. Matt was great because he was called upon to help in showing me how to work different things in my new car that I wouldn't have been able to on my own! He was just as friendly and personable and continued to make my experience at Tom's Ford fantastic. I am grateful not only for my perfect car but for the experience I was fortunate to have in purchases her all around! Special touch- I got my amazing beautiful car on my birthday and along with got a card wishes me a Happy Birthday from all those great people I dealt with along the way! Thank you all, I will be forever grateful and all that know me, I tell them Tom's Ford, there's no other! More

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I gave toms for an excellent rate because :Great I gave toms for an excellent rate because :Great environment :Very welcoming :Honest people :Excellent hospitality :They hear what you have to I gave toms for an excellent rate because :Great environment :Very welcoming :Honest people :Excellent hospitality :They hear what you have to say and ask you how you want things instead of "telling you" :Awesome people persons More

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Reason for excellent rating : Great hospitality : Reason for excellent rating : Great hospitality : Awesome welcoming : Fun and enthusiastic employees : Great help with anything and everything Reason for excellent rating : Great hospitality : Awesome welcoming : Fun and enthusiastic employees : Great help with anything and everything : Best service possible : Everyone extremely sociable : Overall a very good experience and hope to deal with again. More

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After 14 years, 200k miles and quite a few repair bills on my old Dodge pickup, it was time for a new one. I was impressed with the new EcoBoost motor so I decided on a new Ford F150. I built my new truck on my old Dodge pickup, it was time for a new one. I was impressed with the new EcoBoost motor so I decided on a new Ford F150. I built my new truck on Ford's web site and then clicked find my truck. I was contacted by a sale person from Fullerton Ford, (my local dealer) and was just given lip service and from his attitude I could tell he really couldn't be bothered. "Yeah come down to the dealership and we'll see what we can do". I called Malouf Ford, same thing. Hmmm seems like no one really cared to make a sale of $40,000. Go figure!! I searched through all the central Jersey dealers for what I was looking for. I made several other calls to Liccardi Ford and Flemington Ford and still the same attitude from the sales reps. I finally came across Tom's Ford in Keyport. Charlie Schaub took my call. I told Charlie I found what I was looking for on their web site. Unfortunately he said that truck was on order and about 3 weeks to a month away from arriving at the dealership. Not to worry he said, I'll find your truck for you. Right there on my first call to Tom's Ford he started searching through other dealers inventory and found my truck!! Unbelievable!! Charlie told me he'd have the truck by mid week, (this was a Saturday when I called). We agreed on a price and terms and then he handed me over to Enrico Cuzzi to finalize the details. Enrico and Charlie for that matter, are very professional and knowledgeable about what they do. I was at ease with both of them right from the start. Enrico gets on the phone and in less than 5 minutes everything was done!! That Tuesday I get a call from Charlie saying unfortunately that truck was sold and he had a couple others lined up that would suit my needs. He took the time to go over all the trucks he had found and answered all of my questions. He finally found my truck in Delaware. They sent a driver down to pick it up the next day!! All of this going on and I never stepped foot in the dealership!! With my work schedule I couldn't pick it up until Saturday. Ok no problem, what time would you like to pick it up? (This is a car dealer bending over backwards for me??!!) He went over everything they were going to do to ready the truck for me. Complete detail, make sure everything is in top notch form and fill the tank. Wait a minute I said. You're going to fill a 36 gallon gas tank?? Charlie sounded a little surprised by my question. I told him with every single vehicle I've bought in the past 30 years, I've had to drive from the dealership and find a gas station QUICK! He told me they do that for every single customer!! Unheard of in this industry!! I arrive at Tom's Ford an hour late and guess what? No problem again. I see my new baby right in front of the door and it's gorgeous!! Having never met Enrico before he comes out and said you must be Bob. I guess he could tell from my ear to ear grin. What a nice guy. We walked around the truck as he pointed out various features about it. We went inside to take care of the paperwork. Oh boy, here it comes, 3 hours of waiting while the forms are produced. Nope wrong again. All the paperwork was ready and waiting for me to sign. I was in and out of the finance office in less than 5 minutes!! Honest!! Usually this is when they throw you the keys and say have a nice day. Nope, wrong again. Enrico takes me out and goes over every single little thing about the truck. With a showroom full of people he takes about a half an hour of his time to acquaint me with my new truck. A couple of fist bumps and a buddy hug and I'm good to go!! I can't begin to say enough good things about Tom's Ford, Charlie Schaub and Enrico Cuzzi. You guys are the best. Thank you so very much for such a pleasant truck buying experience!! You have a customer for life and I will tell anyone who will listen that Tom's Ford is the place to buy your next vehicle. Just tell them Bob The Appliance Guy sent you. Thanks again!! Sincerely Bob Graham The Appliance Guy More

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