Charlie Andrews | Page 2

This is the 3rd vehicle we've purchase from Novak Motors. My wife and I purchased our first vehicle there and have always ended coming back. Great place and great people! My wife and I purchased our first vehicle there and have always ended coming back. Great place and great people! More

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Great experience! I saw a Jeep I was interested in online. I called to make sure it was still available and drove 85 miles to test drive it. The car was pristine. I I saw a Jeep I was interested in online. I called to make sure it was still available and drove 85 miles to test drive it. The car was pristine. I made the deal and was on my way home in less than 90 minutes! This is the way car buying should be. More

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Great experienc! I came in to Novak Motors and found the perfect Jeep Grand Cherokee. Bought it with the help of Novak’s great staff in a short period of time. A+ job I came in to Novak Motors and found the perfect Jeep Grand Cherokee. Bought it with the help of Novak’s great staff in a short period of time. A+ job by everyone involved. More

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Thanks! We just purchased a Jeep Grand Cherokee from Novak Motors and couldn’t be happier with the vehicle and the entire car buying experience. David Renfro We just purchased a Jeep Grand Cherokee from Novak Motors and couldn’t be happier with the vehicle and the entire car buying experience. David Renfro was our salesman and he was so courteous and patient with me and all of my questions throughout the car buying process. We will definitely consider Novak Motors for our future vehicle purchases. Thanks to David, Rene, and Charlie all for our new car! More

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The best Mike was great !Charlie explained everything perfect!The best I have ever experience when buying a car. It was hassle free and worry free GREAT JOB Mike was great !Charlie explained everything perfect!The best I have ever experience when buying a car. It was hassle free and worry free GREAT JOB More

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Awesome Experience We were in the market for a Jeep Wrangler, and we were new to Texas. We stopped in to see a Jeep with Charlie, and the was no pressure at all to buy. We were in the market for a Jeep Wrangler, and we were new to Texas. We stopped in to see a Jeep with Charlie, and the was no pressure at all to buy. He answered all our questions and more. The whole process was very smooth, Rene does an awesome job on the paperwork side, and we did get the extended warranty, as the Jeep was used. We would highly recommend this team. More

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Fantastic Buying Experience Have you ever asked for something at a store, expected good service, and then gotten little to no help and lots of runaround when all you want is to b Have you ever asked for something at a store, expected good service, and then gotten little to no help and lots of runaround when all you want is to buy that something? That is your typical auto dealer experience. However, that is NOT what I got with Novak Motors. I did my homework on the car I wanted, had pre-approved financing ready to go, then called to make sure that car was still available before I headed out. Imagine my surprise pulling into the lot to see that car already sitting out front, even more surprise when David met us at the door and then asked if I was ready for the test drive. No asking me to fill out paperwork or run a credit check first, just a copy of my license and then off we went. Then, not only was he excited to see my reaction to the car's performance, but even asked if I wanted to pop onto the freeway as part of the road test. Never have I had a dealer do this before! Once we got back, there was no time wasted in getting things done. We went straight to work filling things out, and David also asked permission to see if they could get a better interest rate than I had on my pre-approval. To my surprise, they were able to save me 0.5% on my loan! They also didn't try to hassle me with a bunch of upsells, and graciously accepted when I declined adding the extended factory warranty instead of being pushy about it. These people tripped none of my usual salesman red flags, and I must say that I am highly impressed with their no-nonsense, genuine approach. Could I have gotten my chosen make and model cheaper somewhere else? Honestly, yes, but likely not with the peace of mind that their excellent customer service and "Drive Forever" powertrain warranty gave me. All in all, I feel that the amount I paid was worth every penny, and nobody who has seen the car and heard my tale has disagreed in the least. From the time we first pulled up until I drove my new-to-me Subaru WRX off the lot probably took less than an hour in total. That is 2 hours quicker than my previous best buying experience with a known used auto-mall type dealer, and infinitely better than ANY experience I have ever had with ANY large brand-name car dealership. No haggling, no hassle, no back-and-forth games, just sell the customer what they want and send them down the road with a smile, and that's what Novak Motors did. We will be back when it's time for my wife to pick out her new ride, and I WILL be recommending this company to my friends and co-workers! More

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The day i got my dream car First and foremost everyone was amazing i did most of the process before coming in which was great because i have heard horror stories of being in a d First and foremost everyone was amazing i did most of the process before coming in which was great because i have heard horror stories of being in a dealership all day and i was only there for an hour and came straight to work in my new car awesome service overall More

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Express customer service My wife and I drove in from 300+ miles to find the best deals on a family vehicle. We were not disappointed to say the least. As soon as we arrived we My wife and I drove in from 300+ miles to find the best deals on a family vehicle. We were not disappointed to say the least. As soon as we arrived we were greeted by Charlie and he got right down to business with our test drive and buying options. We knew exactly what we were looking for and there was no pressure to "keep looking". Everything went smoothly and we drove away in our new vehicle in no time at all. Great service and all around great business. Highly recommended if you are in the market for a well maintained Jeep with extremely low mileage and great value! More

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No Pressure, Excellent Vehicles, excellent warranty I came in because capital one had pre-approved me for a deal here and because their selection of Used Jeeps is better than most dedicated Jeep dealers I came in because capital one had pre-approved me for a deal here and because their selection of Used Jeeps is better than most dedicated Jeep dealers. The vehicles are just off leases and are inspected/serviced by the dealer prior to arriving on their lot. I had done my research ahead of time and found two excellent competitively priced vehicles. Charlie printed me both of the original window stickers and detailed Novak’s standard warranty. There was never pressure to purchase anything, and all their associates were extremely professional. Rene found me a better deal than capital one’s. Do yourself a favor, if you’re considering a vehicle they have on the lot, get it. More

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