Charlie Andrews | Page 3

Great sales experience No hassle and no run around these guys are awesome and will do business with them again. Did everything over the phone and I came in drove the car and No hassle and no run around these guys are awesome and will do business with them again. Did everything over the phone and I came in drove the car and signed and was out in less than an hour. More

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Excellent experience! Charlie was the first I heard from a few days ago and texted w/ helpful info. When I arrived today Julio was waiting on me and got right to work. I f Charlie was the first I heard from a few days ago and texted w/ helpful info. When I arrived today Julio was waiting on me and got right to work. I finished up w/ Rene and was out of there in no time w/ an excellent deal and nice ride! Excellent experience! Thank you guys! More

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Duct tape was used to hold the car together This is my second car from Novak Motors. I loved and sang their praises to everyone I work with and my friends.....UNTIL I spied duct tape many month This is my second car from Novak Motors. I loved and sang their praises to everyone I work with and my friends.....UNTIL I spied duct tape many months later holding a piece of undercarriage part together. I bought my RANGE ROVER in October of 2017. Took it to dealer ship and I was made to feel like an idiot by Rene Hernandez (my precious salesman) He said to the effect: well you bought the car in October, what's not to say you put the duct tape under there. He would not look underneath the car, I had to climb on the ground to take pictures. Sent him the pictures and he said he would talk to the manager. 2 weeks later I have yet to hear from them. By the way, I work for the post office and yesterday Novak Motors advertised their service shop....most of the carriers asked if this was the place I but my car--they remember me talking about how good I was treated. They were all surprised I am no longer a Novak Motors backer. They said they would look elsewhere when they start looking of any pre owned cars after hearing my ordeal and lack of professionalism. I am sadden to learn once they sell you on a car they don't care or act professional when an unexpected duct tape issue rolls up. Yes I bought the cars as is, but never in my life did i think I had to look under the Range Rover for duct tape. All my friends have now learned what to look for in the future. More

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Quick and painless car buying Everything was very smooth. The car we were interested in was ready and waiting. Test drive. Car fax. Price negotiation. Trade in evaluation. Document Everything was very smooth. The car we were interested in was ready and waiting. Test drive. Car fax. Price negotiation. Trade in evaluation. Documents etc. was done quick easy and with no pressure. It was a joy to work with Julio Echavarria and team Thanks More

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