Cheryl Cooper
Cheryl Cooper at Jim Butler KIA
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Cheryl Cooper | Page 29

Sales and Leasing

Jim Butler KIA

722 Long Road Crossing Drive
Chesterfield, MO 63005

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4.9
307 Reviews

Welcome to the Jim Butler Kia website, a fast and convenient way to research and find a vehicle that is right for you. Whether you are looking for a new or used Kia car, truck, or SUV you will find it here. We have helped many customers from Ballwin, Chesterfield and Saint Charles find the Kia of their dreams! We know that prospective customers are extremely well educated when researching their next vehicle. Jim Butler Kia has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase.

Dealership Experience

11 yrs, 4 mos

Industry Experience

6 yrs, 6 mos

Languages Spoken

English English

4.9

307 Reviews

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307 Reviews of Cheryl Cooper

December 22, 2016

Dealership Rating
Employee Rating

Our experience at Butler Kia in Chesterfield, MO It was a good experience over all , very impressed when learned our salesman came from the back and was working to advance himself and Butler was help More

by JD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Annie Lam , Justin Johnson, Bryce Miller

December 12, 2016

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Employee Rating

Best experience ever. Jim not only listened to what we were looking for, but he busted his butt to make it happen. We appreciate everything. Thank you so much! More

by Casie Mckee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Brinley, Jim Douglas

November 28, 2016

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Employee Rating

Best car experience evèr! I searched all Kia Dealers. I found Jim Butler Kia and I will always return to them. Straight talking Bill Pack is the man to see. After years of d More

by nanful@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Dixon, Justin Johnson, Bill Pack

November 19, 2016

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Employee Rating

Excellent Experience! I appreciate everything you all did to help me drive away with a new car! I will be recommending family and friends to you all. Thank you to Jordan, More

by greengarden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Johnson, Jordan Kuiper

October 15, 2016

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Awesome Service Cheryl, Drew, and Justin made my experience of buying my wife's new Soul awesome. From the time I made first contact via the Website to Walking away w More

by Chewbaccamk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Johnson, Drew Lawley

September 11, 2016

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Great service and easy buying process! This is a very nice facility. Very clean, organized, and the sales staff were very helpful. Terry did a great job helping me into my brand new Kia! Th More

by Bert131
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Annie Lam , Terry, Boelhauf

September 03, 2016

Dealership Rating

Family friendly From the moment we walked in it felt very relaxed and John (salesman) felt like a new friend that wanted to really help meet our needs within the budg More

by kenneth c klein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Johnson, John Williams

August 17, 2016

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Employee Rating

Excellent!!! When I walked into this dealership, I was aggreviated. Not because of them, but because another dealership had given me the run around and made my car More

by lab30leo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Annie Lam , Justin Johnson, Terry and Bobby

August 13, 2016

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Employee Rating

Derek Shirley is amazing! I had the best experience at chesterfield Jim butler kia. Recently left with a bad taste in my mouth by a previous dealership Derek did his best to fi More

by Goblues69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Derek Shirley

July 01, 2016

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Employee Rating

Never Use Jim Butler Kia Never use Jim Butler Kia! They are very manipulative and will quote how great of customer service they offer, when in reality, it is a blatant lie. A More

by walkerpup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Justin Johnson

Aug 01, 2016

Jim Butler KIA responded

Ms. Walker, thank you for your note. I am sorry that you feel that way and certainly surprised by all the bashing on social media you have completed today. We are really sorry that you feel that way. However I am confident that you should be very happy with your purchase. I assure you that we did not mislead, bait and switch or do anything wrong. Your husband worked all numbers on the phone stating that he was friends with Butch Suntrup and asked us for the details regarding the programs. It was the last day of the month and we gave your husband over the phone the detail numbers that we were willing to do. In subsequent phone conversations, recorded, your husband asked for finance programs, rates and so forth. You and your son(I assume), , came to my dealership, walked through the paper work with our finance person and signed all the paper work. You then asked us to remove all Jim Butler KIA stickers from the vehicle so you would not upset Butch. We completed the task and you and your son appeared to be happy and very friendly. During your finance visit, you asked why the rate was higher than you anticipated. Our Finance Manager shared with you that the KIA program, true for EVERY dealer, was either take the $2,000 discount or take the 1.9% finance from KIA. No one ever stated you could take the discount and get the 1.9%. Your husband may have assumed, but it is a simple math and review of the details that shows the program. There are no hidden facts or agenda. You certainly bought the car below invoice, as you are aware, because your husband asked us to beat his good friend Butch Suntrup by $400. We did. I could assume that if that was not the understanding, you would of said no to the deal in the finance office and walked away or called your husband before you took delivery of the vehicle. You did not. I have now watched you disparage my team when all we did was do what you ask. We did not trick or manipulate a first time car buyer (I have never met you but see your profile online and reviewed your file) and that seems a little bit caustic, disingenuous and inappropriate. I am sorry that you feel this way and really sorry that you chose to try and damage our reputation. But the facts are the facts and the details are the details. I am good friends with Butch as well. I am sure I will see him in the next few days and we will discuss. As always, my door is always open to customers, we thank you for your business and believe you got a great deal on a NEW KIA. It is really a spectacular vehicle. my phone is 636-349-8303 Best of the world to you and your family. Have a great fourth. Brad Sowers

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