Chhay Hem
Chhay Hem at Koons Arlington Toyota

Chhay Hem

Assistant Service Manager

Koons Arlington Toyota

4045 Lee Highway
Arlington, VA 22207

4.9
19 Reviews

Chhay has been in the auto industry since 2003 and he started with Koons in 2010. He enjoys spending time with family and friends.

4.9

19 Reviews

Write a Review

19 Reviews of Chhay Hem

April 07, 2026

Dealership Rating
Employee Rating

Very good service as always. Have been going to the dealership since 2012 and the service managers have always been friendly. The technical people behind the scenes are phenomena More

by rhalthore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christian Lobo

Apr 07, 2026

Koons Arlington Toyota responded

It’s wonderful to know our service managers’ friendly approach and our technicians’ expertise continue to impress after all these years. We appreciate your loyalty since 2012 and are glad your RAV4 is in good hands. We look forward to supporting your Toyota needs again soon.

February 27, 2026

Dealership Rating
Employee Rating

The staff very cordial and friendly. They gave me fast service. And I ma staified by the service and customer care. . More

by dadeyom
Recommend Dealer
Yes
Feb 27, 2026

Koons Arlington Toyota responded

Thank you for your feedback. We’re glad our team provided courteous, efficient service for your Toyota RAV4 Hybrid. We look forward to assisting you again.

February 23, 2026

Dealership Rating
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Excellent service for a visiting out of stater. Prompt scheduling and prompt service Thank you. More

by jkane2727
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 23, 2026

Koons Arlington Toyota responded

Thank you for choosing us while visiting from out of state. We’re glad we could arrange prompt scheduling and service for your Toyota. Safe travels, and feel free to stop by again if you need anything.

Feb 26, 2026

Koons Arlington Toyota responded

Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!

December 12, 2025

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The people are friendly, they listen to you and provide answers to my questions in a way that I could understand More

by tdwilliams1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 12, 2025

Koons Arlington Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Koons Arlington Toyota!

December 05, 2025

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Fantastic communication. Daniel Garcia is the best advisor at Koons! Daniel was patient and understanding with a concern I had and was more than accommodating to seek a solu More

by eempty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 05, 2025

Koons Arlington Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Koons Arlington Toyota.

November 17, 2025

Dealership Rating
Employee Rating

Koons Arlington Toyota has taken good care of my car for the past 15 years. They are thorough in their work, and that gives me peace of mind. More

by phil.meilman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 17, 2025

Koons Arlington Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 06, 2025

Dealership Rating
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Great service. Excellent communication, they reached out even earlier than expected when my vehicle was ready. More

by geoliao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 06, 2025

Koons Arlington Toyota responded

Thanks for sharing your thoughts about your experience with Koons Arlington Toyota. We appreciate your business and hope to see you again soon!

August 16, 2025

Dealership Rating
Employee Rating

Fantastic service nice environment your car will be ready at the time they give you. More

by fordsharon38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2025

Koons Arlington Toyota responded

Thank you for sharing this feedback with the Koons Arlington Toyota team. See you next time!

July 09, 2024

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Technicians were helpful. and knowledgeable.I always get excited when i go to Koons Arlington. More

by berhanu_goshu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 10, 2024

Koons Arlington Toyota responded

We appreciate your business and your review! Thanks from the Koons Arlington Toyota Team!

Jul 10, 2024

berhanu_goshu responded

I am glad to get service at Koons Arlington

August 18, 2023

Dealership Rating
Employee Rating

This is 2nd request for my review. Employees thorough caring helpful and I feel I can trust their recommendations etc. I have been going there 4 yrs since moving to DC. I ask for deta More

by rojo99paula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Oscar Canales

Aug 18, 2023

Koons Arlington Toyota responded

We appreciate your trust in our team at Koons Arlington Toyota and are glad to know you've been satisfied with the service over the years. Safe travels, and we hope to see you back again down the road!

1

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