Chris Buie

They are very attentive to their client’s needs. Service manager is exceptional and goes above and beyond every time. Service manager is exceptional and goes above and beyond every time. More

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This review is for a recent service visit that was, unfortunately, a complete disaster from start to finish. I brought my vehicle in for a recall service and a routine oil change. While there, I als unfortunately, a complete disaster from start to finish. I brought my vehicle in for a recall service and a routine oil change. While there, I also requested a quote for a small piece of my convertible top. The initial quote for the part was already a ridiculous price, but that was just the beginning of the problems. When I went to pick up my car, I was shocked to find that the dealership had broken a piece of my convertible top that was not broken when I dropped the car off. The most infuriating part is that they are now trying to charge me for the broken piece and the additional labor required to fix their mistake. To make matters worse, I was charged for work that was never performed. This level of negligence and dishonesty is unacceptable. I strongly advise anyone to reconsider bringing their car to this dealership for any service. More

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We have always had excellent service at Autohaus. The technicians are excellent and have answers for all of our concerns. The technicians are excellent and have answers for all of our concerns. More

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They need to improve comunication. If you are going to send texts you need to respond to texts. If you are going to call you need an operator or system that is aware of who works there If you are going to send texts you need to respond to texts. If you are going to call you need an operator or system that is aware of who works there. More

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Excellent customer care, diagnostics and service. The entire staff was professional, friendly and as always, went the extra mile! The entire staff was professional, friendly and as always, went the extra mile! More

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Autohaus technicians are excellent . The mechanics are very informative and they explain issues very simply. Service Techs are great as well!! The mechanics are very informative and they explain issues very simply. Service Techs are great as well!! More

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Well organized. Chris worked me in. Gave estimatte. Completed work. Chris was a lot of help. Chris worked me in. Gave estimatte. Completed work. Chris was a lot of help. More

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Works to fit in schedule if needed. Everyone is friendly and helpful. Keep us in the loop for anything happening. Everyone is friendly and helpful. Keep us in the loop for anything happening. More

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I prefer this dealership over the other one where they treat you like “why are you here and how did you get here.” Everyone is nice and professional. I like that they team you up with the same service a treat you like “why are you here and how did you get here.” Everyone is nice and professional. I like that they team you up with the same service advisor every time. The receptionist ALWAYS greets with a smile and a warm welcome. At the other place when you walk in, they just glare at you. Techs are always on point. I love the video and text updates. Been here a few times. Never had an unpleasant experience. Todd compromised with me on a service when he 100% did not have to, but he did. That made me a lifetime customer. I’m almost ready to purchase my next one! The ladies at the payment center are also very pleasant to deal with and I think they quietly and professionally feel your “pain” of paying $85 for windshield wipers! Lol. But hey when you drive an Ultimate Driving Machine, you gotta pay the cost to be a Boss! More

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Autohaus BMW Dealership Maplewood Mo 63143 is a wonderful place to have your vehicle serviced. The Advisor, Employees, and Mechanic communicate and listen to their customers. place to have your vehicle serviced. The Advisor, Employees, and Mechanic communicate and listen to their customers. More

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