Chris Hapner | Page 17

Excellence This dealership consistently provides great service. Their success comes from employing people who really seem to care. Chris Hapner is one of these This dealership consistently provides great service. Their success comes from employing people who really seem to care. Chris Hapner is one of these people. Knowledgeable, courteous and obviously oriented toward excellence in providing superior customer service. He gets a 10 and the dealership gets a 10 ad well. Thank you Chris. More

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Chris Hapner has been professional and helpful. Chris Hapner has been excellent in his service. One of the staff that booked my appointment has not properly book my appointment , my loaner car wa Chris Hapner has been excellent in his service. One of the staff that booked my appointment has not properly book my appointment , my loaner car was not set up on the right date but Chris took time to accomodate me. More

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Service Customer I brought my 2017 320i in for routine maintenance. Chris Horner has ALWAYS provides excellent service. Quick attention, efficient, professional, cares I brought my 2017 320i in for routine maintenance. Chris Horner has ALWAYS provides excellent service. Quick attention, efficient, professional, cares about me as a service customer, attention to detail, More

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Always excellent service! For the past four or so years, Chris Hapner has always delivered outstanding service. He is polite and professional, sends you updates on the progres For the past four or so years, Chris Hapner has always delivered outstanding service. He is polite and professional, sends you updates on the progress of the vehicle and greets you in a friendly manner when you come to pick up your car. More

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Excellent Customer Service I went to BMW of Palm Springs for the first time last week. They did an oil change, took care of a recall and did a detail on our 11-year old BMW. I h I went to BMW of Palm Springs for the first time last week. They did an oil change, took care of a recall and did a detail on our 11-year old BMW. I have never received better service anywhere. Chris was on top of the work, he gave regular updates of the progress, and he was very curtious. And the price for all the work was very reasonable. Benji did the detail. I did not think that he could get the water spots off of the car. We park our car in the driveway and the sprinklers have been hitting it everyday for a year. But Benji did it! The car looks like a brand new one! I will definitely be going back for all of the servicing of our car. . More

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Prompt response, Honored the time said vehicle would be ready. Chris Hapner gave exceptional service, as we were traveling and in an emergency and needed 2- new tires. Honored the time said vehicle would be ready. Chris Hapner gave exceptional service, as we were traveling and in an emergency and needed 2- new tires. More

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Great I brought my car in because the coolant light was on. The service department was very busy because of the Thanksgiving holiday and yet nmanaged to hav I brought my car in because the coolant light was on. The service department was very busy because of the Thanksgiving holiday and yet nmanaged to have the repair department do a full service. Now I don’t have to take it back next month. More

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Client care We brought an older BMW in to fix some technical problems. The cost was much higher than expected, but the service manager - Chris - was very helpful We brought an older BMW in to fix some technical problems. The cost was much higher than expected, but the service manager - Chris - was very helpful and kept us informed as work was done. We will go back when necessary. More

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Chris Hapner consistently provides exceptional service whenever I bring our X5 in for service. He is always professional and courteous. His extensive experience consistently provides exceptional service whenever I bring our X5 in for service. He is always professional and courteous. His extensive experience is helpful when he explains any issues with the car. He calls or texts with an update on the vehicle. He advises you of when the car will be ready for pick up. Each and every time the car has been ready as promised. More

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Lease exchange from 2015 to 2018 Based on experiences from previous leases at this location (under different ownership) which were great, we were glad to see that much of the staff re Based on experiences from previous leases at this location (under different ownership) which were great, we were glad to see that much of the staff remained to continue our already established relationships and to continue providing excellent customer service. More

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