Clay Young | Page 6

Bitter Sales staff top priority is making a sale. Professionalism is definitely not the employees top priority as many of the employees will be heard convers Sales staff top priority is making a sale. Professionalism is definitely not the employees top priority as many of the employees will be heard conversing with each other with rather vulgar vocabulary. Service department had left a bitter taste in my mouth every time I went in or even talked on the phone. They are always correct and you are an the sucker who doesn't know what you are talking about. Would not recommend the sales department. Would DEFINITELY not recommend service department. More

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Great Service My experience of Sam Pack's Carrollton in my 20+ years going to them has been excellent! Clay Young is the most helpful, kind, and knowledgeable servi My experience of Sam Pack's Carrollton in my 20+ years going to them has been excellent! Clay Young is the most helpful, kind, and knowledgeable service advisor around! His service team has been wonderful in all the years we have been coming to Sam Pack's in Carrollton. More

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2015 Mustang Overall I am happy with my purchase and Michael Krantz in sales. I am not happy that Alexis ordered the 2 front bucket seats in leather and neglicted Overall I am happy with my purchase and Michael Krantz in sales. I am not happy that Alexis ordered the 2 front bucket seats in leather and neglicted to order the backseat in leather. Now I have to return at a later date to have the backseat installed with the leather seat. As much as the seats cost I would expect better service. It is an inconvenience to me and now I have to miss more time from work because of this huge oversight. More

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Love my Fords and 5Star!!!!!!!! I have bought 6 vehicles from this dealership in the last 18 years so I would say that I am extremely happy with them and also I would highly recomme I have bought 6 vehicles from this dealership in the last 18 years so I would say that I am extremely happy with them and also I would highly recommend this dealership for both sales and service to anyone who wants to know. My son and my sister have also bought their new trucks at 5Star this year as well. I worked with David Keen (who by the way was AWESOME) in purchasing my Expedition this month. Thanks also to Cheryl, Trey, Brandon and the rest of the staff for a wonderful experience. More

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Best Dealership Ever David Keen is the best vehicle salesman ever. I have just purchased my second truck from him. He helps me with picking out the right vehicle for me, David Keen is the best vehicle salesman ever. I have just purchased my second truck from him. He helps me with picking out the right vehicle for me, not him, in a way that is low-pressure and truly helpful. I was in a time crunch and he got me through finance, with the help of Michael, in record time -- less that 15 minutes. Unheard of. By the way, Clay is the best service person I've ever worked with and will not hesitate to bring my new F150 Raptor to him for maintenance and repairs. More

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Awesome place & Melanie Lucero is wonderful! Melanie Lucero was great to work with. We have bought 4 cars from this dealership over the last 9 years. This is by far, hands down the best dealers Melanie Lucero was great to work with. We have bought 4 cars from this dealership over the last 9 years. This is by far, hands down the best dealership anywhere! We also had a great experience with Brandon Matthews in finance. We take our cars for service and Clay Young has always been such a help. From sales to service - we Thank you both and I am sure we will see you again next time we are looking! More

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I took my car here. . still not fixed. .told the truth in the survey,and now Clay tells me I xxxxed him out of 4000$ so even though it's not fixed I should of given high marks on the survey. And not only wi the survey,and now Clay tells me I xxxxed him out of 4000$ so even though it's not fixed I should of given high marks on the survey. And not only will he not fix it, he told me he is gonna have to ask me to go some where else. This company is more concerned about the xxxx survey then they are customers and their cars. Dismissing me was the wrong thing to do. I will never ever return and I highly recommend do not take your car here!! More

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