Trey Russell

Trey Russell is a man of his words. We have known him since early 2010. He is the pillar of Sam Pack's Ford Carrollton TX. He proves over and over that he loves to do business with anyo We have known him since early 2010. He is the pillar of Sam Pack's Ford Carrollton TX. He proves over and over that he loves to do business with anyone who step into his dealership. When your leader is compassionate, your team will follow you. I also want to add the name of R.J. Rebolloso, who is a general Sales Manager works very close to Trey. I will advocate for Trey and Sam Pack's Ford Dealerships for any time of the day. I highly recommend anyone looking to buy Ford cars, to go see Trey and his team. We had bought brand new 2010 Ford Fusion, Traded Lexus ES350 to buy 2012 Ford Focus and then 2018 Ford Focus. In all 3 purchases, Trey played a major role. More

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We absolutely LOVE Jerad Wingard, we've purchased 2 of our 8 cars at Sam Pack's from him. He treats you like family from the time he shakes your hand. He's knowledgeable, he's NOT the "pushy" salesperson. our 8 cars at Sam Pack's from him. He treats you like family from the time he shakes your hand. He's knowledgeable, he's NOT the "pushy" salesperson. If the deal won't work (which it always does) he doesn't pressure you to get the sale. He's outstanding about following up and spends time with you showing all the in's and out's of the vehicle you purchase. The entire dealership feels like coming home they always roll out the red carpet. Thanks Jared for being our guy! Reuben and Trey are beyond incredible and have always treated us like family and any referrals we've sent to them. They answer our calls and if we miss them and are very prompt to call us back. They've become friends and wouldn't purchase cars anywhere else. More

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Jared and Trey were great to deal with. The process of buying a vehicle has never been smoother. The process of buying a vehicle has never been smoother. More

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Sam packs was excellent. They gave me a great trade in value and sourced my F150 lightning with ease. They gave me a great trade in value and sourced my F150 lightning with ease. More

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This is my 4th vehicle purchase here. Everytime I come back it's like meeting up with old friends. This dealership's Mo. is repeate buisness for a reason. Profesionalism at it's finest, Everytime I come back it's like meeting up with old friends. This dealership's Mo. is repeate buisness for a reason. Profesionalism at it's finest, from management all the way down to the sales floor. Shout out to Trey(GM), RJ (GSM) Raj on the sales desk, and Michael in Finance. Last but not least one of the best salesman in the buisness Jared (Sorry ladies he's taken). I wouldn't recommend anywhere else, totally worth the drive from Houston. Thanks for everthing folks! More

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Since I cannot figure out how to delete/edit my review of Mr. Russell I will be amending my previous review. Mr. Russell called me on his personal phone and explained the situation with my trying to get copi Mr. Russell I will be amending my previous review. Mr. Russell called me on his personal phone and explained the situation with my trying to get copies of the paperwork from our purchase of a new F-150. As is the case many times miscommunication caused some confusion on my part. Mr. Russell explained the reasons for the problem we were experiencing to my satisfaction. I appreciate Mr. Russell taking the time to call and explain everything to me and offering any other help that we may need. I have faith in this dealership again because of Mr. Russell going above and beyond what he had to do for a valued customer. More

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Purchased a new F-150 Platinum truck the end of May. At some point in time we lost all the paperwork that came with the purchase of this truck. We contacted, either by a message left on voicemail or ema At some point in time we lost all the paperwork that came with the purchase of this truck. We contacted, either by a message left on voicemail or email. After getting 0 responses I decided to contact Mr. Russel, the General Manager of 5 Star. We sent Mr. Russel an email on July 18th asking for some help getting copies of this paperwork. Explained how we had been completely ignored by others in management and finance. As of today I still have not heard back from Mr. Russell. Even though we have bought 3 pickups and 5 lease/buy different SUV'S from 5 Star in the past I felt this organization is done with you as soon as they get your money and drive off the lot. I finally decided to drive to the dealership and see if I could get some help in person. Found our salesman and he took me directly to a Mr. Luis D. Gonzalez who printed out all the paperwork I had been unsuccessfully trying to get since mid June in about 10 minutes. Mr. Russell, I have to ask, "now was that so hard to do"? We won't be going back to 5 Star ever again. More

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I bought a 2022 Ram 2500 today 17 May 2023. On the way home I noticed a vibration, I stopped to make sure the lug nuts were tight but there was no jack, no lug wrench or the equipment to lower On the way home I noticed a vibration, I stopped to make sure the lug nuts were tight but there was no jack, no lug wrench or the equipment to lower the spare tire. ( All safety equipment must be present and functional) Got home and the kids wanted to check out the new truck to find out the rear seat belts are inop. So I started looking deeper. Looking underneath I asked them to clean the residual oil off the undercarriage but they only cleaned the oil drain plug leaving the excess oil from the oil change all over the suspension, engine etc. Moving to the back, Carfax shows no accidents but I knew it had been in the body shop from pictures the salesman sent me. The tailgate pops loose after driving for a while and there are bare wires showing from a parking sensor. Also the main wiring harness for the rear bumper and all sensors wasn't locked into place, wires exposed, electrical mounts and dust covers not installed. 19 May 23 I have raised my initial review considerably. I was contacted by the General Manger, personally where we discussed my concerns. Some of my issues were indeed poor communication on both sides. As for the mechanical issues we have agreed to a path forward that hopefully ends with a positive outcome. Thank you to Trey and Scott who showed genuine concern and truly want to make this right. 3 June 23 The Dealership came through and did everything that was asked of them. Trey Russell, the GM sent a driver 3,5 hours to provide me with a vehicle and take the truck back to the dealership. They had it for 5 days and addressed every issue I had. Mr. Russell told me they subcontract work on vehicles that are not Ford and was very disappointed with the condition this particular vehicle had been returned to his dealership for resale. He assured me " this is NOT how we do business". Either way, I thought this was going to be the stereotypical used car stuff that I would have to fight and fight to make it right. Not the story with these guys. They made it right, took good care of me and were genuinely concerned for me and for the reputation of the Dealership. Hats off to Mr. Trey Russell and Scott from sales, I appreciate everything you have done to earn my repeat business. Even if I have to drive 3.5 hours to do it. Thanks guys, you're a 5 star dealership for a reason. I have never had this quality of service when dealing with negative issues. More

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I want to commend Five Star Ford Carrolton on being very customer service oriented and focused. I have dealt with them on trading vehicles and on servicing my vehicles. I especially want to recognize Anth customer service oriented and focused. I have dealt with them on trading vehicles and on servicing my vehicles. I especially want to recognize Anthony Deltoro, service advisor, for outstanding and exceptional customer service. I have done business with many dealerships in the DFW metroplex and without a doubt, especially post covid, Anthony absolutely provided the best customer service I have had the pleasure of receiving. He was true to everything he told me, was amazingly responsive to my requests and he actually answers the phone when you call. If he is busy and not able to answer, he will call back. He takes the time to find a way to get something done in favor of the customer, if at all possible. I cannot tell you how rare this is nowadays but I'm super happy I found a man that still believes in doing his best and making the customer happy, all with a great attitude and demeanor. If he ever decides to move on to another dealership, I will follow him there with my service needs.......he's that good. More

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Hello sir, I’m taking this to the top to let you know how I was treated by your service department. Yesterday (1/6/2023) I brought my 2019 F150 (which I purchased there), for an 5:00 online appointment oil c I was treated by your service department. Yesterday (1/6/2023) I brought my 2019 F150 (which I purchased there), for an 5:00 online appointment oil change. I pulled into the service area and no one came out, so I go inside and there was 5 people just sitting there doing nothing but I didn’t say anything. Eventually I was helped. At 5:30 my truck was finally moved. At 6:30 my service advisor came out and said we’re backed up, 1 1/2 hours later? Finally got my truck with the oil change and there was no charge. Fine, thank you but none of the other services were done, no tire pressure check, no top off of fluids and no reset of the oil status. There are back ups in this business and I understand it, but at least inform me early if there’s a problem and fulfill your service duties that are required with an oil change and don’t cut corners. More

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