Clayton Fields

UNAPOLOGETICALLY DISHONEST. I went there for a final test drive on the way to purchase a vehicle at another dealership. They persuaded me to stay and offered me a deal for $350 I went there for a final test drive on the way to purchase a vehicle at another dealership. They persuaded me to stay and offered me a deal for $350 for a very nice BMW SUV after trying higher amounts multiple times. This seemed like a great deal and one of the managers shook my hand and said they'd get it done. Instead, they had me at the dealership for five hours - implying the paperwork would be coming at any time. I stated several times I could leave and come back because I had kids at home. No, the paperwork was coming ... so I didn't do my master's paper, thinking it would only be another minute. AT 10:15 AT NIGHT THEY CAME BACK WITH SAID PAPERWORK AND SAID SORRY, WE CAN ONLY DO $417. Almost everyone was gone, including the manager who shook my hand on whose word I canceled the other car I was going to buy. "Sorry ma'am, nothing we can do." (That's the finance guy after saying he'd be with me in five minutes and then finally coming to the desk 30 minutes later, at 10:15 p.m. Actually, he didn't say sorry and I'm not even sure he called me ma'am. Nothing you can do? What I can do is never do business with Nissan of xx. Augustine, and I suggest you skip it, too. And definitely don't believe them about a rate or a wait unless it's in writing in front of you already. The only bright spot was the sales rep, James, who was absolutely amazing - he sent my kids Chick-fil-A, let me borrow his jacket because it's freezing in there, and let me borrow his charger when my phone died after 5 hours) And for corporate reading this - as of tomorrow, we'll have bought two Maseratis in six months and be on the way to a BMW. If you consider what this will cost you in customer lifetime value alone, not to mention all the negative word of mouth you just earned, you might consider it not just an inconvenience for a customer whose time didn't matter but a very costly mistake. More

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Impeccable customer service. Bill, Layne and James were so patient and helpful. They did not pressure me or try to sell me something that I could not afford. I went in with Bill, Layne and James were so patient and helpful. They did not pressure me or try to sell me something that I could not afford. I went in with a budget and they met my budget. I left there feeling like THEY were there to take care of ME and gave me THEIR undivided attention. James even helped me clean out my old car, load it into my NEW CAR AND he helped me set up my cellphone. You have a customer for life and I will refer anyone I know to your dealership. PS: The car is AMAZING TOO🥰❤️ More

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Demontre Neeley Went above and beyond to help me get into a car. He worked with me for hrs getting me approved even though I had a screaming toddler with me. If you’r in the market for a great car look into a car. He worked with me for hrs getting me approved even though I had a screaming toddler with me. If you’r in the market for a great car look no farther go see Demontre at Nissan st Augustine More

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Don't deal with this dealership the pricing is way off from what they show you online and the sticker price on the window. You will be here for hours even when you had already had the deal set up and you from what they show you online and the sticker price on the window. You will be here for hours even when you had already had the deal set up and you were supposed to just come in and sign papers. Adding accessories that were already included on the sticker price overcharging I will not be back to this dealership More

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Awesome Layne Franks was very helpful and diligent in helping me with getting my truck financed. They worked very hard for me and the staff was very friendly helping me with getting my truck financed. They worked very hard for me and the staff was very friendly More

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I purchased a preowned Subaru from this Nissan last Monday and the entire experience was amazing! Amanda and Clayton were so helpful. They had all of the paperwork filled out and ready for me by the ti Monday and the entire experience was amazing! Amanda and Clayton were so helpful. They had all of the paperwork filled out and ready for me by the time I got to the dealership. I was in and out within 45 minutes. They offered me a great price on my trade in. Don't be afraid of the salespeople at this dealership! They are truly customer experience oriented. Highly recommend! More

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I picked out my new rogue sport on Wednesday February 24, 2021. It was not in stock, they had to go to a different dealer who had what I wanted...I was originally told I would have it Wednesday, then told Th 2021. It was not in stock, they had to go to a different dealer who had what I wanted...I was originally told I would have it Wednesday, then told Thursday, then told Friday. I picked up car on Friday. I was not shown sticker cost for vehicle, before purchasing vehicle. Never saw original sticker price after the fact as it was put in back seat. I went back to the dealer on Monday March 1, to have explananation of purchase price between window sticker and paperwork. Things went down hill from there, sales manager and manager of finance couldn’t explain things very well, they both wrote a paper with figures to set things straight and they both wrote different figures. Manager of finance said.glen the manager of sales, was new. I gave up. Need a new dealer, won’t go back there. I did see a salesman who worked at a different dealer, he explained things in 5 minutes. If i had seen sticker price when I purchased thing could have been taken care of right there. Nissan very poor at explaining. More

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Avoid this dealer. I had too many problems to list here. The first was the salesman said he would negotiate, but the sales manager walked over and said he would not. This happened twice on two cars. The The first was the salesman said he would negotiate, but the sales manager walked over and said he would not. This happened twice on two cars. The last problem was they hid the license plate from my trade-in. When I asked for the plate, they ignored me until I posted a note on their review and reputation management site visible to the public. (Note I changed my review to this after the first two comments seen below.) More

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We purchased a 2020 Nissan Rogue It was our first visit to this dealership and we were pleasantly surprised that it was entirely no pressure We got a great deal and Steve Maag and Clayton Fields gave us gr to this dealership and we were pleasantly surprised that it was entirely no pressure We got a great deal and Steve Maag and Clayton Fields gave us great customer service We also enjoyed meeting Will Barnes the general manager We are totally satisfied with our purchase Great dealership and definitely recommend Sherrie and Tom Palm Coast Fl More

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I've made a few reviews for Nissan of St.Augustine. But I needed to add more. My sales team that helped me purchase a 2020 Nissan Rogue went above and beyond themselves to make my experience a positive and needed to add more. My sales team that helped me purchase a 2020 Nissan Rogue went above and beyond themselves to make my experience a positive and fulfilled one. These people especially Tim Wombolt, Will Barnes and Clayton made sure they gave there all in order make my experience one that will keep me coming back for more. This was my second new car purchase and I would recommend them to anyone and will also be a return customer~kudos guys!!!! More

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