Eric Cortez
Eric Cortez at Nissan of St. Augustine
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Eric Cortez

Sales Director

Nissan of St. Augustine

2755 US-1 South
St. Augustine, FL 32086

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41 Reviews

Dealership Experience

9 yrs, 4 mos

Industry Experience

9 yrs, 4 mos

Languages Spoken

English English

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41 Reviews

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41 Reviews of Eric Cortez

November 27, 2023

Dealership Rating
Employee Rating

What a wonderful experience I had at Nissan St. Augustine and just have to share it. From the moment my grandson and I drove up, meeting and working with Walter Cooper, his knowledge and patience More

by Susan Wetherington
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: William Barnes , Walter Cooper

Nov 30, 2023

Nissan of St. Augustine responded

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

July 07, 2021

Dealership Rating
Employee Rating

Awesome Layne Franks was very helpful and diligent in helping me with getting my truck financed. They worked very hard for me and the staff was very friendly More

by Jaylow59
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Clayton Fields, Brian Prior, Marvin Dames , Layne Franks

Jul 25, 2021

Nissan of St. Augustine responded

Jaylow59, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of St. Augustine! We hope to be of service to you again in the future. Best wishes, Nissan Of St. Augustine

February 10, 2021

Dealership Rating
Employee Rating

Avoid this dealer. I had too many problems to list here. The first was the salesman said he would negotiate, but the sales manager walked over and said he would not. This happened twice on two cars. The More

by neveragain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Feb 11, 2021

Nissan of St. Augustine responded

Niel, While we appreciate your feedback, we are very sorry to hear you feel this way about your time at Nissan of St. Augustine. Our staff strives to make all of our customers feel like a valued member at our dealership and we apologize if we did not achieve that for you. I want to personally apologize for any miscommunication regarding your license plate. If you have the time, please contact me directly to discuss this issue. Respectfully, Will Barnes General Manager (888) 653-4170 WBarnes@NissanStAug.com

Feb 11, 2021

neveragain responded

Mr. Barnes: Why should I try to contact you directly? The number you gave isn’t your direct one. Your direct number is listed on your web site. I’ve called you four times over the past two months at the number you give and you haven’t answered. Turning this around, my experience shows you yourself don’t contact customers directly. On the day after my purchase from you, I received an e-mail from your business manager, but signed by you. I e-mailed you three times. Only once did you reply. And that was to direct others. I Cc’d you in an e-mail letting you know all issues were resolved. I didn’t hear from you or anyone else at your dealership saying something like “We are glad you, our customer, has gotten everything needed.” From my experience with Nissan of St. Augustine, I expect any contact to be useless to me. Therefore, I won’t waste my time by contacting you. Maybe you should look at the pattern of bad reviews across the internet to see that your responses don’t seem to help dissatisfied customers. Those reviews show me you and your employees repeat the tactics that garner bad remarks year after year.

Feb 24, 2021

Nissan of St. Augustine responded

Hi Neveragain, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (904) 794-9990.

Feb 25, 2021

neveragain responded

It’s difficult to believe you do not find this type of behavior acceptable. Reviews indicate you and your employees repeat practices that garner bad remarks year after year. You say you would like to get more details about this. You already have all the details. They are contained in the e-mails I have sent you, many of which you didn’t answer. I have previously reached out to you by phone. Only once in the past seven months did anyone, from the salesman to the general manager pick up. I see no reason to call you.

July 26, 2020

Dealership Rating

We have been family for 8 yrs and it just keeps getting better. I feel very important and they make me feel very valued. Iove. Nissan of St. Augustine. More

by Ritabohon
Recommend Dealer
Yes
Jul 27, 2020

Nissan of St. Augustine responded

Ritabohon, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 23, 2020

Dealership Rating
Employee Rating

Marvin and Cynthia are the best, I was in and out in 30 min. Plus my car was washed, very efficient in time management thanks More

by BRYANWOLOSYN
Recommend Dealer
Yes
Jul 24, 2020

Nissan of St. Augustine responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 15, 2020

Dealership Rating

James and Tim are excellent and helped me purchase my new 2020 Nissan Murano. Everyone we met and interacted with was helpful and we highly recommend this dealership! More

by DLEMMON09
Recommend Dealer
Yes

July 07, 2020

Dealership Rating
Employee Rating

Everyone there was very accommodating and eager to help. My experience with Nissan of St. Augustine was very present, and I would definitely recommend them to family and friends. More

by ERRIN4994
Recommend Dealer
Yes

Other Employees Tagged: Ryan Neville , Alex Tillit

July 02, 2020

Dealership Rating
Employee Rating

Great Dealer Experience Surprisingly pleasant, professional and personable buying experience. From the sales person/Product specialist, James (like we weren't sure what his j More

by BOBAR1200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 04, 2020

Nissan of St. Augustine responded

Hi Bobar1200, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

July 01, 2020

Dealership Rating
Employee Rating

Easy process - not pushy but very helpful Brian and Clayton were both knowledgeable and very helpful. They made the process quick and easy. Wasn't planning to purchase a Jeep, but am very hap More

by KATHYSHAYREALTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Clayton Fields, Brian Prior

Jul 04, 2020

Nissan of St. Augustine responded

Hi Kathyshayrealtor, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 30, 2020

Dealership Rating

Frustrating Purchased 2 Nissan NVs; and first one delivered had a hack job of a bulkhead installed in it and was full of ants upon delivery! We had to send the fi More

by Mid-Fla
Recommend Dealer
No

Other Employees Tagged: Clayton Fields, Brian Prior

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