Cole Ewart

BMW of Salem treats their customers very well. So helpful and just overall amazing staff. So helpful and just overall amazing staff. More

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The service advisor and team worked diligently to ensure the service required would resolve the concerns I had of my vehicle. I received follow up via phone after the emailed inspection link of recommended the service required would resolve the concerns I had of my vehicle. I received follow up via phone after the emailed inspection link of recommended services explaining the technician's evaluation. I am relieved and grateful. More

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Helpful and friendly. Not pushy. I was not sure about a car I had on order, so they let me borrow the test drive version of my car for half a day to drive out to the coa Not pushy. I was not sure about a car I had on order, so they let me borrow the test drive version of my car for half a day to drive out to the coast. This helped me feel better about the purchase More

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Everytime I have my car in for service, it is a wonderful experience. They are polite and they get things done as quickly as possible. experience. They are polite and they get things done as quickly as possible. More

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TJ Selby provided his customary outstanding service resulting in a 5 start rating. However I can't make favorable comments about your BMW genius with whom we had less than pleasant interactions twic resulting in a 5 start rating. However I can't make favorable comments about your BMW genius with whom we had less than pleasant interactions twice in a 6-month period while leasing 2 new vehicles. He needs training in customer service and more product knowledge. More

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