Colin Lord | Page 2

I've had ongoing issues with my vehicle since driving it off of Rcik Case Hyundai's lot last year in November. Yesterday I brought my vehicle in for service because my engine was making a loud noise and a f off of Rcik Case Hyundai's lot last year in November. Yesterday I brought my vehicle in for service because my engine was making a loud noise and a few days after, the engine light appeared. The service dept requested I sign an agreement for labor if the problem was not something covered under warranty. I refused because when I purchased the vehicle I was told I would have free maintainence. Additionally, I do not feel I should have to bear the cost of any potential engine repair for an almost brand new vehicle with barely 8000 miles on it. The service dept then informed me there was a recall on my car so they would only perform the recall repair and not the engine diagnosis since I refused to sign the agreement. I contacted the Attorney General's Office and Hyundai Corporate America. I will post an update on the matter. More

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Speak to Fares.Colin.Omar.Housinne.Joel.Omari.Joe and Robert from service dep.NoOne else!Top Professionalism Robert from service dep.NoOne else!Top Professionalism More

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It is a pleasure dealing with the knowledgeable, timely, and professional Rick Case team. Would highly recommend them for all your car needs. and professional Rick Case team. Would highly recommend them for all your car needs. More

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Just got my car sonata 2020 service started I need new tires on a 1 year car. Will call corporate. tires on a 1 year car. Will call corporate. More

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Poor service no respect for the customer I had to I was yelled at because I did not have an appointment while my car was already in there custody. And also was told that my problem is my problem if I don’t yelled at because I did not have an appointment while my car was already in there custody. And also was told that my problem is my problem if I don’t won’t to wait oh well, and mind you it has been over 24 hours at this waiting time More

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The service rep Jimmy was very helpful and very professional and polite. I believe he did everything he could do to resolve my car issues and was respectful in his communication with me. professional and polite. I believe he did everything he could do to resolve my car issues and was respectful in his communication with me. More

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I can understand being short staffed due to Covid, but by now, they need to get their act together. This is my fourth visit over the past year servicing a vehicle I purchased there. All the visits (had app now, they need to get their act together. This is my fourth visit over the past year servicing a vehicle I purchased there. All the visits (had appointments for all of them) taking way too long. Last time I was there, my simple oil change took 3 hours. There are places that advertise you'll be out in 30 minutes! Today, I had an oil change and a brake service. I was there for almost 6 hours. That's 6 hours with just a soda machine on the premises and no place at all within walking distance to get a meal or a coffee. Worse than a regular workday, all you do is pace around and wait. Service advisor Tom always gives excellent service, but there's nothing he can do about the wait if the techs don't show up to work. That needs to get fixed, or I won't be going there anymore. More

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Technition left my engine air filter box apart and left engine oil all over my engine carriage I would not recommend this place also a 2 hour wait engine oil all over my engine carriage I would not recommend this place also a 2 hour wait More

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The customer service was poor. I waited 5 hours before I got an assumption of what they think is wrong with me car. I called the service representative 5 times and he didn't return one call. I tried calli got an assumption of what they think is wrong with me car. I called the service representative 5 times and he didn't return one call. I tried calling and leaving messages at other numbers that I was transferred to but no one answered me. More

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Tony King in sales is the best. Found me the car I wanted with everything I asked for and helped me negotiate the deal. Service does not call you when they have your car. with everything I asked for and helped me negotiate the deal. Service does not call you when they have your car. More

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