Cosmo Laurino
Cosmo Laurino at Rallye BMW
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Cosmo Laurino | Page 20

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.6
207 Reviews
4.6

207 Reviews

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207 Reviews of Cosmo Laurino

September 14, 2021

Dealership Rating
Employee Rating

The service is done promptly and the service rep is very professional. Highly recommend for all. More

by saucheng
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 14, 2021

Rallye BMW responded

Thanks for sharing your thoughts about your experience with Rallye BMW. We appreciate your business and hope to see you again soon!

September 12, 2021

Dealership Rating
Employee Rating

My end to end experience was flawless - - from the point of driving in, describing an issue, explaining service to picking up/dropping of my loaner car. More

by IGECASMCCARTHY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz, Bret Hines, Anthony Persaud , David O’Neill, Klint Papadelias

Sep 12, 2021

Rallye BMW responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 31, 2021

Dealership Rating
Employee Rating

Always good service and taken care of in a timely Always good service and taken care of in a timely manner. The loaner car was available and very clean. All the help was efficient and friendly. More

by sswilk98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz, Bret Hines , David O’Neill, Klint Papadelias

Sep 01, 2021

Rallye BMW responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Rallye BMW. Please don't hesitate to reach out if you need anything else.

August 30, 2021

Dealership Rating
Employee Rating

I was really happy with my service. It didn’t go exactly as planned but Cosmo made the process easy. Cosmo kept me informed the entire time my car was at Rallye of Westbury. More

by ejsnides412
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 31, 2021

Rallye BMW responded

Thank you for your review and kind words for Cosmo! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rallye BMW.

August 25, 2021

Dealership Rating
Employee Rating

I went to Freeport bmw for wheel alignment , ,they tried 3 times but car was still dragging to the left they didn’t understand why so they re calibrated steering but no difference rallye corrected it first More

by JOHNCHRISTO18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Anthony Persaud

Aug 26, 2021

Rallye BMW responded

Thank you, John, for choosing Rallye BMW, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 19, 2021

Dealership Rating
Employee Rating

It's always a pleasure having my car serviced at Rallye. Professional, courteous service managers. Work done efficiently. Car always returned cleaned. In and out fast More

by PETERKR808
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 19, 2021

Rallye BMW responded

Thank you for taking the time to share your feedback with us, Peter. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 18, 2021

Dealership Rating
Employee Rating

Express details clearly and patiently. Excellent service with very details inside and outside. Also, provide a bright, comfortable, and bigger space for customers. And more... no#1 choice in here. More

by HUANG_101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 18, 2021

Rallye BMW responded

We appreciate your business and our team looks forward to serving you again soon!

August 10, 2021

Dealership Rating
Employee Rating

Very nice service, loaner was available as expected and service was completed in a quick manner. Location was taking covid seriously as all staff wearing masks, felt safe bringing car here. More

by FRANTZ.BREA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 10, 2021

Rallye BMW responded

Thank you for taking the time to share your thoughts on working with Cosmo and our team. We're glad to hear we delivered such a great experience!

August 09, 2021

Dealership Rating
Employee Rating

Service has been on the decline since new rules were implemented. Not happy. I have been a long standing customer with several leases - not sure if I will return at the end of my lease. Bring back the p More

by SAHVI007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Christopher Blanco

Aug 26, 2021

Rallye BMW responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please let us know the best way to contact you and we will reach out. We truly appreciate your loyal business.

August 09, 2021

Dealership Rating
Employee Rating

service was fine - but was promised 90 minutes and my son sat there for three and a half hours...was very upset and when asked to continue another time, they said we already started so we cant stop More

by sbach0
Recommend Dealer
Yes
Aug 09, 2021

Rallye BMW responded

Thank you for choosing Rallye BMW--your feedback and rating mean a lot to us. We apologize for the incorrect time estimate and appreciate you bringing it to our attention for the future. We're glad to hear the service was fine, and we hope to see you again!

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