I had been researching new Toyota Avalon Hybrid vehicles on Cape Cod, having had a great experience with my 2011 Avalon Limited. I was looking for 2013 leftover hybrid vehicles and I discovered two dealers who had them within a 75 mile radius of my home. The two were McGee Toyota in Hanover and Falmouth Toyota. I had done the Consumer Reports research and having had two previous Avalons, was not only aware of the vehicle, but was satisfied. I was interested in the Hybrid for obvious reasons, and was comparing dealership offerings on their respective websites.
I started at McGee because they had a Hybrid 2013 touring edition at the same price as Falmouth's 2013 Hybrid XLE. I should have know right there that there was an issue. I contacted McGee and spoke with Channing, the internet Sales Manager. They had to return my call to see if the car was still in stock. Upon calling back, they informed me that it was in stock, and we set up an appointment for the following Saturday. When I arrived at their dealership, they transferred me to a new salesperson. I informed him that I too was a salesman, and that I just wanted bottom line, without the ever annoying good cop bad cop routing of multiple visits to the Sales Manager. He returned to give me his best price which was $6,000 higher than the internet price. When I questioned him, he doubted the price and we looked online together to verify that I was correct. He danced around the issue to inform me that I would have to qualify for every possible rebate and incentive, including new college graduate, etc. I informed him that I was headed to Falmouth Toyota to buy a similar car. Frankly, he could of cared less, except to say if Falmouth doesn't work out come back! Fat chance of that ever happening.
After that terrible customer service experience with McGee Toyota, I made a call to Falmouth. Jack Moloney who I had spoken to earlier in the week was not on, but his associate Craig Kinney was available. I was met at the door by a very pleasant gentlemen, Tom (who happens to be the owner's son, working the door greeting!) who led me to Craig. I told Craig of my situation and asked immediately if their internet prices were bottom line, or like the, in my opinion, unethical folks at McGee, laced with unobtainable incentives and rebates. He assured me immediately that the internet price was indeed the sales price! He was not surprised at my story, I guess it happens more than a few times. Craig was a consummate professional, introducing me to both Matt Murphy, General Sales Manager and Tom Murphy, both of whom are the owner's sons.
Craig set me up with a test drive while they appraises my car, and when I returned, I was presented with the bottom line price along with a very acceptable trade value for my vehicle. We made the deal immediately! I optioned body side moldings and made an appointment to pick the car up in a few days.
Yesterday I went to pick up the car, and met Jack Moloney, whom I first met over the phone. Jack was personable, friendly and very attuned the his clients needs. Both Jack and Craig are professional, friendly, and are excellent examples of fair and honest salesmen.
The entire Falmouth Toyota team obviously takes their reputation very seriously, and have little room for lack of ethics in their industry. They all apologized the situation at another Toyota dealership, and assured me that the experience with Falmouth Toyota would be one of trust and honesty. I believe that all consumers just want to be treated with respect and I feel that the entire Team at Falmouth Toyota embodied that. I can recommend them wholeheartedly and look forward to doing business with them again in the future.
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