Craig Smith at Lake Norman Chrysler Jeep Dodge Ram

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Houchins, Craig Smith

My Review of Lake Norman Chrysler Jeep Dodge Ram:
I had been a Toyota guy until visiting a local dealer in the Lake Norman area. Their arrogance completely turned my wife and I off and we left to find a different option. We went to Lake Norman Chrysler and they helped us buy our first car from them(2010 Dodge Caravan). The experience was so great that I went back to them to buy new newest car(2011 Dodge Nitro). The experience was exactly the same maybe even better then the first time we dealt with them. Scott greeted me at the door and asked me what I was looking for. I explained to him the situation I was in was my current Toyota lease and he assured me that he would take care of me. 45 minutes later I was the new owner of my Dodge Nitro which I absolutely love. It was that easy. Craig worked his butt off to get me the deal I was looking for. I told him what I could afford and he made it work. It is a great dealership and I would recommend anyone looking for a new car to go to Lake Norman Chrysler.

Was this review helpful to you? Yes | No

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Craig Smith

My Review of Lake Norman Chrysler Jeep Dodge Ram:
I recently purchased a 2010 Jeep Compass from Lake Norman Chrysler-Jeep-Dodge. I have purchased many dealer vehicles in my lifetime and I can honestly say that this was the best experience I have ever had. The sales people were not pushy during the process but were very attentive when I needed them to be. The process of negotiating for a new vehcle is typically stressful and can sometimes be almost confrontational. This was not the case at Lake Norman Chrsysler-Jeep-Dodge. The sales manager was very friendly during the negotiation process. I would recomend this dealership and will surely visit them again when I am in the market for my next vehicle.

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Willie Brown, Craig Smith

My Review of Lake Norman Chrysler Jeep Dodge Ram:
Willie and Craig are great to work with. I will refer all my family and friends to them. Lake Norman CJD is were I am buying my son car when he is ready. These people treat you like friends rather than customers. I know because I have bought 3 cars from them and I will keep on buying from them.

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Craig Smith

My Review of Lake Norman Chrysler Jeep Dodge Ram:
KJ and Craig spent several days working through numbers and getting vehicle information to ensure that I was completely satisfied with my purchase. They worked diligently through each piece of information/option I brought them (and I brought them a lot) and did several searches throughout the area to ensure I had exactly what I wanted. Each member of the sales staff made me feel comfortable and completely at ease - thanks so much!

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Maggie Carrigan, Brian Cramer, Stephanie Lang, Craig Smith

My Review of Lake Norman Chrysler Jeep Dodge Ram:
My Chevy Venture(van) was having alot of issues that were beginning to cost me alot of money and I decided that it was time to let it out to pasture and buy a new vehicle. Being a single Mom with 3 daughters; 1 married, 1 in college, and 1 a competition dancer, I didn't have alot of time or money to put into finding a new vehicle. After alot of researching we went into The Lake Norman Dodge and Jeep Dealership and was greeted by Stephanie who introduced us to Brian. He was very friendly, sympathetic, and easy to talk to. He listened to all of the specifications I gave him(even my silly need of "GOOD" cup holders) and then showed me a few vehicles ...recommending a Dodge Grand Caravan...the Stow and Go! This van was very nice and seemed to fit all of our needs; my dancer has very long legs and needs alot of room, my college daughter hopes to be getting in the dorm next year and I will be needing to "Stow and Go" the seats to make room so that I can move her in, and my married daughter constantly drinks water in bottles or gigantic cups(we even brought one of her cups to make sure it would fit in the cup holders!). Seeing the price of the van I needed time to think about it so we left that day without purchasing the van.
When we returned to look at it again, Brian was off and Stephanie introduced us to Maggie. She was just as great as Brian had been and was very understanding. Brian had suggested that we use the van for a night so I asked Maggie if this were possible and she proceded to work with Olbey to set us up. It was a wonderful adventure as I could get all 3 of my daughters together to check out the van, riding around, testing the cup holders, stowing the seats, etc.
The next day when I returned the van, I was ready to purchase and Brian, Maggie, and Craig helped me; working together to get me the best deal ever, trading in my old van for the new one, financing, and even adding on running boards so that my Mother(79 years old) will not have a problem getting in or out of my new van!
It has been several weeks now and my whole family is extremely happy with our NEW Dodge Grand Caravan(named Rupert)! I enjoyed my whole experience working with the friendly and courteous staff at Lake Norman Dodge and Jeep Dealership!

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Willie Brown, Craig Smith

My Review of Lake Norman Chrysler Jeep Dodge Ram:
I have bought several cars in my life and Willie with Craig do a great job. Willie has always followed up with me, telling me the straight forward truth, which is hard to find now these days from a sale person. His customer services skills are "OUTSTANDING" with a low pressure attitude when it comes to buying a car. He know his product. I live in Mt.Holly and pass by several dealership looking for my first Challenger. Which I may add that I had my own finance through my credit union. Willie and Craig had help me each and every way. Since then, I have bought two more. For the service that they offer is the reason why I keep coming back 100%.
The one thing I want everyone to know is that Willie has always called me to just say hi or tell me Happy Birthday. The one thing he did was to check on me when I had my back operation. This is something you can't train someone to do. I wish everyone had a sale person like Willie. I consider him not a sale person, but a friend.
Thank You

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Maggie Carrigan, Russell Owen, Craig Smith

My Review of Lake Norman Chrysler Jeep Dodge Ram:
WOW, where do I begin? Several years ago we purchased a new Jeep Wrangler from LNCJ and were fortunate enough to meet Mr. Saltzman. He was great in helping us to wrap up a deal! We were shopping around and went to several dealers in nearby cities but could not really work out a suitable deal so we headed back once again to LNCJD. We met Maggie and her smile right off...She was great in showing us what was available and test drives...the whole 9, no 10 yards...She went right to work on the details and, with the help of Craig Smith, Russell Owen and everyone working as "a dream team" got us into Finance where Tony Zorn went right to work. Tony was determined, once again, to get us the best deal possible and he did. These guys mean business. If you are in the market for an automobile, Why Go Anywhere Else? I know that the service department will be great and work with us as needed because the same personnell are still there! We are very happy with our new Jeep Liberty Sport and we can guarantee, if you shop with LNCJD, you will be happy also.
Hey, and Maggie even got me a new Liberty key chain because I had just spent several dollars on a "special" one for my trade in vehicle...Now, I'm the one with the smile in my new Jeep.

Was this review helpful to you? Yes | No

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Craig Smith

My Review of Lake Norman Chrysler Jeep Dodge Ram:
This was my first visit and experience with Lake Norman Chrysler Jeep Dodge.I must say I was impressed with everyone I dealt with there from the Sales Manager to my main contact, Brad Ceraolo. They were very fair with my two tradeins and the price of the car that I bought there. I drove up from Atlanta, Georgia to do business with them and it was worst the trip.

Bottomline, they did everything they said they would do and then some. The bumper on the car I bought has to be repainted after the paint did not match up. They stood behind their committment to make good on that issue.

I would definitly recommend this dealership because everyone was very professional, courteous and helpful. I will do business with them again in the future.

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Houchins, Amanda Schrider, Craig Smith

My Review of Lake Norman Chrysler Jeep Dodge Ram:
I live near Lake Norman CJD and drive past it everyday. I have had a BMW for about 4 years and have really enjoyed it, but have always wanted a Jeep Wrangler. There is always the expectation of working with car dealerships--pushy salespeople, a sense of rushing you out the door, etc. that I have experienced many times and so have many others. Let's face it, generally speaking, the actual purchasing of a new car tends to be painful rather than painless and fun. This is absolutely NOT the case at Lake Norman. From the moment I drove on the lot, I felt at ease-relaxed about my new vehicle shopping. I was greeted by my salesperson, Scott, who was friendly upon my arrival and asked me what I was looking for and then directed me to the Wranglers and offered to come with me or stay behind. I said I would prefer to look myself and he replied that was fine and that he'd be waiting to answer any questions. After I came back to lobby, he greeted me again and answered my questions and was very easy to work with-definitely not your typical car salesman.

From this point forward my experience only got better and made the experience of getting my new Jeep that I've always wanted even that much more fun and exciting! The deal negotiation went extremely well, where Scott worked with Craig to accommodate my needs and expectations on price, value, and deal structure. Friendly chats and discussions of personal history and favorite sports teams (Go Steelers) added to the relaxing feeling of my purchase and made me feel like a truly valued customer. Scott was absolutely great to work with through the entire evening and process.

I then was instructed to work with Amanda to finalize my financing and other various options. You honestly could not ask for a better, more knowledgeable person to work with-she, too, made me feel important and valued as a customer. I received a great rate for my loan and what I perceive to be a great value on other various options for my Jeep. All of this occurred late in the evening and Amanda and Scott both stayed until well after 10 PM to make sure my needs were addressed and never once did I feel rushed-even when I was asking many, many questions of Amanda as we worked through the financial side of the transaction.

I myself am in sales and understand the pressures of the sales world and related business, but the best way to get and keep a new customer, especially when they are making a huge purchase like a new car, is truly treat them with care and show that they are a valued customer. This was not only executed at Lake Norman, but I honestly felt that the sentiment was honest and sincere. Lake Norman did not only get my business for my new Jeep Wrangler, they have acquired a life-long customer. Well done.

Was this review helpful to you? Yes | No