Crystal Garrison | Page 4

Crystal was awesome I had to bring my car back in for additional repairs and Crystal went out of her way to make sure that all of my needs were met in a timely manner. Ve I had to bring my car back in for additional repairs and Crystal went out of her way to make sure that all of my needs were met in a timely manner. Very pleased with the service and attention to detail. More

by michaelbrown618 Verified Customer Verified Customer

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great experience They did a great job, and I couldn't ask for a better service department. Keep up the great work and I'll keep coming back every time. They did a great job, and I couldn't ask for a better service department. Keep up the great work and I'll keep coming back every time. More

by probertson6 Verified Customer Verified Customer

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Will remain a customer. I may come across as somewhat biased as I know one of these individuals personally, but that only directed me to an initial visit. Knowing the qualiti I may come across as somewhat biased as I know one of these individuals personally, but that only directed me to an initial visit. Knowing the qualities of this person I hoped that the same qualities were present in his employees... and they were. The staff truly seems to care about the quality of their work and take pride in their results. They managed to keep my two lemons running in good condition until time came to purchase a new vehicle which I of course did at Bozard's. from my experience, everyone that enters is treated as family, and their concerns are important to the staff. More

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Great customer service Sheila is a great customer represent, she is very professional and always willing to help you to find a solution. I will recommend Bozard Ford Lincoln Sheila is a great customer represent, she is very professional and always willing to help you to find a solution. I will recommend Bozard Ford Lincoln for sure to all my friend and family members. More

by titoburgab Verified Customer Verified Customer

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Exceeded expectations Once again Crystal Garrison exceeded our expectations. She is the reason we stay at Bozard Ford. She always does everything we need and then just a Once again Crystal Garrison exceeded our expectations. She is the reason we stay at Bozard Ford. She always does everything we need and then just a little better like cleaning our car especially with all the pollen this time of year. She is the BEST! More

by kpaalberg Verified Customer Verified Customer

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No Title These people have always done exactly what they said they were going to do. No surprises and you can count on them to fix it right the first time. These people have always done exactly what they said they were going to do. No surprises and you can count on them to fix it right the first time. More

by JOEHARTLEY4452 Verified Customer Verified Customer

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Quality work, great customer service and good communication. If you want your vehicle fixed right the first time this is the dealer to take it to. I traveled from Orlando to have my vehicle serviced and repaired If you want your vehicle fixed right the first time this is the dealer to take it to. I traveled from Orlando to have my vehicle serviced and repaired here because the local dealers could not fix the truck after taking it to the local dealers three times. I will continue to make the drive to bring my F250 Diesel here. More

by DAMEDR Verified Customer Verified Customer

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The service team was great I came in for an oil change service and the team was very helpful and courteous, also Nathan in service was very helpful trying to Resolve a seat is I came in for an oil change service and the team was very helpful and courteous, also Nathan in service was very helpful trying to Resolve a seat issue in my truck , seat smell like it was overheating or wiring burning ! I like their attitude And their concern to get the issue fixed . More

by SANDSHARK43 Verified Customer Verified Customer

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I deal with this Bozard Ford on a regular basis I recently contacted Crystal Garrison in reference to a warranty claim. The batteries on my 2017 were leaking causing the brackets to corrode. They re I recently contacted Crystal Garrison in reference to a warranty claim. The batteries on my 2017 were leaking causing the brackets to corrode. They replaced the batteries and brackets with no questions asked. I also bring my agency assigned vehicle to the dealership for maintenance and repair. As expected, this dealership provides stellar customer service which has been unmatched IMO. I purchased two vehicles from Bozard Ford in 2017. My sales person, (Stephen Purdy) was exceptional and Crystal's attention to detail for the service of my vehicles has proven to be second to none. Her knowledge and experience is truly defined by her professionalism and attention to detail! More

by Jhull Verified Customer Verified Customer

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Bozard Ford hands down the worst service center I can expect when taking my 2014 Ford F150 or any other vehicle to be serviced at Bozard Ford something will go wrong. To this date, I have experience I can expect when taking my 2014 Ford F150 or any other vehicle to be serviced at Bozard Ford something will go wrong. To this date, I have experienced such unreliable service I have to question the standards of the mechanics and the reliability of this Ford product. I have attempted to call Bo Bozard to let him know of the quality of work that his dealership provides and I have not heard anything despite leaving a message. In fact, this is the second survey that I have filled out. I have to wonder, what happened to the other. My truck has been damaged by Bozard Ford service dept., miss diagnosed, improperly fixed, and I have even found a part from another job left in my vehicle. The quality of repair and the reliability of this truck are most certainly in question. To this date I have had, three 4wd actuators replaced, bearing replaced, I'm on my third rear electric window, my transfer case has been replaced, after some of this work my truck sounded like the bed of the truck was falling off, my a/c evaporator was replaced due to a leak. Sadly, you can probably count the number of times I've put this truck in 4wd on one hand. It has not been abused in any stretch of the imagination except by the service members at Bozard Ford. Is this an isolated occurrence? My daughter's car, a 2013 Ford Escape was taken in for an transmission leak. They determined it was a bad seal. After paying over $500 dollars to fix the leak, my daughter drove the car home only to discover a loud noise coming from under the hood and the car still leaking fluid. The next day the car was taken in only to discover that the seal was improperly placed. So, no matter the vehicle and regardless the repair being made. I can expect something to go wrong every time my vehicle is serviced at Bozard Ford. The last repair on my truck resulted in my vehicle being taken to the body shop, bondoed and painted from multiple dents left on the cab. Disappointment doesn't begin to describe the soundness of these Ford products and more importantly the service providers for my vehicles. I feel compelled to report this to the Ford Motor Co as well as the BBB. I feel everyone should know the substandard work that is being done at this dealership. Hands down, Bozard has got to be the worst Ford service facility. More

by Jairo Herrera Verified Customer Verified Customer

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