My Review Of Dahl Ford Davenport:
I have a highly-modified 2005 Mustang and typically take it to my regular mechanic. As a general rule, I try to avoid dealerships like the plague. However, I recently had a particular problem that was, I felt after a LOT of consideration, probably best left to a Ford dealership to resolve. I bought my Mustang at Dahl Ford and knew it had a decent air of professionalism about the place. I contacted Dan Wich by phone and arranged to bring in the vehicle. Before the day of my appointment, I went out to meet with Dan in person. I wanted him to see my Mustang (seeing it gives everyone a pretty good idea of how "special" it is to me). I again explained the problem, and Dan left me feeling comfortable in my decision to leave my Mustang with the Dahl service department.
When I brought it in on the day of my appointment, April Ricketts handled things... took my keys, went over the work to be performed, et cetera. She arranged for someone at the dealership to drive me to work that morning (and when the work was all done, to pick me up from work). She, like Dan, also made me feel like my Mustang wouldn't be "hurt" while in their care.
Later that day, Dan called me at work and told me they had identified the problem, located the correct replacement part, and gave me a cost estimate. I gave him my permission to proceed with the work. When everything was done, and I picked up my Mustang, the problem (an issue with the lumbar support) was resolved to my satisfaction, there was no damage to the interior, and a walkaround revealed no dents or scratches. All in all, it was a pleasant experience and actually came out a bit cheaper than I was expecting. Dan and April are professionals, courteous, and they treat you like people, not just portable wallet carriers. Though I am still going to avoid dealerships like the plague... at least where my Mustang is concerned... I have no problem whatsoever in recommending Dahl's service department. If you deal with Dan or April, I believe you'll be taken care of properly and in a manner to your liking.
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